Overall Ratings & Reviews Serela Merdeka

Traveloka (6,969)
Other sources (32)
8.2
Very Good
From 6,969 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.0

Meal

7.9

Location

8.6

Service and Facilites

8.1

People often mention about Serela Merdeka
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距市中心的距离 (95)
卧室 (86)
氛围 (82)
员工友好度 (79)
浴室 (76)
无障碍设施 (61)
味道 (57)
房间空间 (48)
周边环境 (46)
酒店区域 (46)
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Traveler Reviews Serela Merdeka

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40
Customer reviews
J***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 7 day(s) ago
Rooms on the side of/near the main road are very exposed to vehicle noise, so it is difficult for visitors to rest (because of the noise of vehicles).
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 week(s) ago
lots of small animals in the bed 😭
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1 people find it helpful
H***o
icon-origin-TRAVELOKA
6.7
/10
Reviewed 2 week(s) ago
The location is strategic, but the room seems poorly maintained. The AC made a rattling noise, so much so that I had to turn it off. The toilet was also poorly maintained.
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W***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Friendly staff, spacious room, complete amenities, only the jet shower and plush toilet are not working...wifi keeps disconnecting, overall satisfactory, recommended
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1 people find it helpful
Y***u
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Overall, the service is sufficient.
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EVI S. Y. S. M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff understands the guest's situation, makes appreciation
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R Myta D. N. S.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 4 week(s) ago
I chose two rooms for my family, but one room had a problem with the toilet flush, and we requested a room change. However, please pay attention to the carpet in the room, as it looked dusty. The breakfast variety wasn't extensive, but it was quite tasty.
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1 people find it helpful
F***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.9
/10
Reviewed 4 week(s) ago
This hotel is comfortable, with very friendly service and easy access to the city center. However, improvements are needed in terms of room amenities (door handles, wallpaper, carpets, etc.). Hopefully, this review is helpful. Thank you.
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J***o
icon-Business
Business
icon-origin-TRAVELOKA
7.9
/10
Reviewed 4 week(s) ago
I wanted to stay here because when I passed Merdeka Street, there used to be a sign, Serela. It does feel like an old hotel, with perhaps new management (by Amaze Hotel). The service is fine. Parking is a bit cramped. The internet isn't great, and it's slow. Even my cell phone signal doesn't reach my room. It's difficult for business trips that require using a laptop in the room. The TV channels are limited and the signal keeps dropping out. So I just hung out in my room. Luckily, I was tired and my work was done, so I didn't sleep long. The song "Amaze Hotel" in the hallway was disturbing, as the room wasn't soundproof. It kept ringing in my ears, and on repeat, I had to turn it off. Breakfast was okay.
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H***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
good for hotel ⭐️3 👍🏻....
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Ferry A.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
The rooms are nice, the staff are friendly and very helpful, the price is also quite cheap.
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1 people find it helpful
maenk m.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The service is very good, but the condition of the room needs to be improved in terms of cleanliness, especially the towels, so they can be replaced with new ones... they are already bad.
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1 people find it helpful
Rafi A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Just staying for one night makes you feel at home, when you want to check out you feel lazy to leave the hotel, but time is up, you have to go back to Jakarta.
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M***b
icon-origin-TRAVELOKA
9.0
/10
Reviewed 6 week(s) ago
It was a good stay. Although I wish the water would be hotter in the shower. Staff were very friendly and helpful. Good price and you basically get what you paid for but the breakfast options was actually really good.
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A***d
icon-origin-TRAVELOKA
6.6
/10
Reviewed 7 week(s) ago
According to the price, only the room needs to be maintained.
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1 people find it helpful
dewi p.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The door won't lock, and the doorknob seems to be broken. Hopefully, the door to the fifth floor will be repaired soon, especially
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1 people find it helpful
E***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
okay, everything is comfortable, safe, friendly and in a strategic location near the city center
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3 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
5.0
/10
Reviewed 9 week(s) ago
The wifi is bad, the room is not soundproof, it's a mess, the TV remote is broken, the AC can't be turned off either.
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1 people find it helpful
a***a
icon-Business
Business
icon-origin-TRAVELOKA
7.9
/10
Reviewed 10 week(s) ago
The taste and variety of food and the cleanliness of the rooms have been improved.
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Verified Traveler
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
The hotel staff is friendly and there is lots of food in front of the hotel.
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