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Traveler Reviews Serela Merdeka
Number of reviews per page
20
20
40
40
Customer reviews
GP
Gumelar P.
Leisure
9.4
/10
Reviewed 5 day(s) ago
The best hotel. My first stay here was peaceful, the staff friendly, and the comfort. I'll definitely stay here again in the future 👍
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M***i
8.5
/10
Reviewed 1 week(s) ago
First time, the room was comfortable... too bad the Wi-Fi didn't work.
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Yana F.
10.0
/10
Reviewed 1 week(s) ago
Have placed corporate guests at this hotel several times, overall OK and very satisfied.
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A***f
8.5
/10
Reviewed 2 week(s) ago
Comfortable, friendly, good service, close to the city center.
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R***e
Business
8.5
/10
Reviewed 2 week(s) ago
Overall, staying here was really good.
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M***a
Transit
6.7
/10
Reviewed 4 week(s) ago
The location is premium. The staff are friendly and helpful. The room is clean and comfortable. The shower is great, no need to wait long for hot water. But please, the linens should probably be replaced. There are spots on the bed sheet and the towels are no longer usable. Besides the edges of the towels are already torn (see picture), there are spots and they are also not absorbent anymore. Oh yeah, it would be better if there were 4 pillows instead of only 2, hehe. Maybe it can be improved. Thanks.
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1 people find it helpful
MH
Muhammad H.
10.0
/10
Reviewed 7 week(s) ago
very good and effective, will come back again.
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1 people find it helpful
JR
Jerri R.
6.8
/10
Reviewed 7 week(s) ago
1. The soundproofing level is low, so vehicle noise can be heard entering the room.
2. The water flow fluctuates, from low to high. The water is cloudy.
3. The food for a 3-star hotel needs to be improved.
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1 people find it helpful
m***h
Staycation
8.8
/10
Reviewed 10 week(s) ago
Good service, affordable hotel but satisfactory service.
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a***i
8.5
/10
Reviewed 10 week(s) ago
I left my item behind. Please contact me immediately. Thank you.
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1 people find it helpful
F***y
Staycation
8.4
/10
Reviewed 10 week(s) ago
The staff is friendly, the location is strategic, and it's close to everything. However, the mattresses are not very clean, and the rooms are a bit musty.
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RO
Rina O.
9.4
/10
Reviewed 11 week(s) ago
The rooms are comfortable, clean, and luxurious. The staff are also friendly.
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2 people find it helpful
AF
Achmad F.
Leisure
9.4
/10
Reviewed 11 week(s) ago
A hotel with an old look and furnishings, but well-maintained cleanliness. Check-in and check-out are easy, the superior rooms are quite spacious, and the location is within walking distance to popular culinary spots. The rates are budget-friendly. Recommended hotel.
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1 people find it helpful
Dn
Dedi n.
Leisure
6.6
/10
Reviewed 12 week(s) ago
The hotel's location is one-way. The hotel building appears to be old, dating back to the 2000s. It used to be comfortable. However, the noise, especially at night, was a bit disturbing. The sound of passing vehicles made it uncomfortable, and I often woke up during the night. Perhaps the windows in the rooms, especially on the lower floors, could be soundproofed to reduce the noise from outside vehicles.
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2 people find it helpful
D***n
Leisure
8.7
/10
Reviewed 12 week(s) ago
The vehicle entry and exit area is all in one place, and the parking lot is cramped. The bathrooms are very clean. The food runs out quickly; to my surprise, the rice porridge with sugar was gone. When I asked for a refill, a bowl filled with hot water and unstirred granulated and brown sugar arrived, still just a lump. It was a first and last experience, I think.
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bs
bahrizal s.
8.5
/10
Reviewed 16 week(s) ago
Very good, the security guard is very responsive. The food could be improved.
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2 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Mr. Bahrizal S., Thank you for staying with us. We appreciate you taking the time to share your feedback and experience during your stay at Serela Merdeka. We apologize for any inconvenience you may have experienced during your stay and have shared your suggestions with our entire team so that we can better ensure the comfort and convenience of all our guests. We will use your feedback to improve our services in the future. We look forward to welcoming you again. Sincerely, The Management Team
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k***y
8.1
/10
Reviewed 16 week(s) ago
The hot water in the shower was unstable (suddenly becoming very hot or very cold) even when set. Requests for water to be brought to the room were quite long waits. The room was quite clean.
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2 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Kay, Thank you for staying with us. We appreciate you taking the time to share your feedback and experience during your stay at Cerela Merdeka. We apologize for any inconvenience you may have experienced during your stay and have shared your suggestions with all our staff so that we can better ensure the comfort of all our guests. We will use your feedback to improve our services in the future. We look forward to welcoming you again. Sincerely, The Management Team
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Slamet R.
10.0
/10
Reviewed 20 week(s) ago
It's fun, it feels like home, so I want to stay here for a long time.
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4 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr. Muhammad Salamet R., Thank you for taking the time to write a detailed review of your stay at Cerela Merdeka Hotel. We greatly appreciate your review, which will be very helpful for our other guests. We hope to welcome you again on your next visit and wish you a pleasant stay as this one. Sincerely, The Management Team
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RR
Raka R.
6.8
/10
Reviewed 20 week(s) ago
The staff was unfriendly upon check-in, even though they were the front desk. The duvet sheet had numerous stains and a few strands of hair. The toilet corners were covered in black stains.
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1 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr. Raga R., Thank you for staying with us. We appreciate you taking the time to share your feedback and experience during your stay at Cerela Merdeka. We apologize for any inconvenience you may have experienced during your stay and have shared your suggestions with our entire team so that we can better ensure the comfort and convenience of all our guests. We will use your feedback to improve our services in the future. We look forward to welcoming you again. Sincerely, Management
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rian r.
8.5
/10
Reviewed 24 week(s) ago
The staff is friendly, the service is okay, but the AC temperature cannot be turned up to cool overnight while sleeping.
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3 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr. Rian R., Thank you for taking the time to write a positive review about your stay at Serela Merdeka Hotel. We greatly appreciate your review, which will be very helpful for our other guests. We apologize for any inconvenience you may have experienced during your stay and have shared your feedback with all our staff so that we can continue to ensure the comfort and convenience of all our guests. We hope to welcome you again in the future. Thank you. Sincerely, The Management Team