Dear Mr. Fajar S., Thank you for taking the time to share your feedback regarding your stay at Swiss-Belhotel Balikpapan. We apologize for any inconvenience this may have caused, particularly regarding interconnecting rooms and soundproofing. We understand that this may have affected your comfort during your stay, and we sincerely apologize for the missing room type information. Please note that interconnecting rooms are subject to availability. However, if you do not find your room comfortable, we encourage you to contact our 24/7 reception so that we can assist you in finding an alternative room that meets your availability, so that you can enjoy the utmost comfort during your stay. We highly appreciate your feedback, which is part of our efforts to improve the quality of our services in the future. We look forward to welcoming you back to Swiss-Belhotel Balikpapan for an even better experience. Sincerely, Magdalena Faustina, Guest Experience Manager