maya
6.2
/10
Reviewed 4 day(s) ago
The worst room ever, and it smelled like pee when I opened the door. The unpleasant aroma filled my nose.
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Amaris Hotel Dr. Susilo Grogol
Explore Amaris Hotel Dr. Susilo Grogol
Overall Ratings & Reviews Amaris Hotel Dr. Susilo Grogol
Traveloka (5,416)
Other sources (31)
8.3
Very Good
From 5,416 reviews
Provided by travelers on
Cleanliness
8.3
Room Comfort
8.2
Meal
8.0
Location
8.5
Service and Facilites
8.4
People often mention about Amaris Hotel Dr. Susilo Grogol
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Bedroom (79)
Accessibility (75)
Staff Friendliness (71)
Bathroom (69)
Ambiance (67)
Taste (62)
Surroundings (61)
Variety (58)
Distance to City Center (55)
Room Space (50)
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Traveler Reviews Amaris Hotel Dr. Susilo Grogol
Number of reviews per page
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40
Customer reviews
S***o
6.0
/10
Reviewed 4 week(s) ago
It looks like it's not well maintained, especially the bathroom, and the sound of the AC compressor penetrates into the room.
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Accommodation's Reply
27 Jul 2026
Dear Mr./Ms. S*o, This is a message from Amaris Susilo Grogol - Jakarta. We would like to express our gratitude for the opportunity to welcome and serve you during your stay, and we are honored to receive your positive review of Amaris Susilo Grogol - Jakarta. We apologize for any inconvenience you may have experienced during your stay. We sincerely hope to welcome you back to stay with us again at Amaris Susilo Grogol - Jakarta. Sincerely, Hotel Manager
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R***i
Business
8.8
/10
Reviewed 5 week(s) ago
Amaris is okay, the water in the shower is just normal.
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Accommodation's Reply
27 Jul 2026
Dear Ms./Mrs. R*i, This is a message of our sincere respect from Amaris Susilo Grogol Jakarta. We thank you for the opportunity to welcome and serve you during your stay, and we are honored to receive your positive review of Amaris Susilo Grogol Jakarta. We apologize for any inconvenience you may have experienced during your stay. We sincerely hope to welcome you back to stay with us again at Amaris Susilo Grogol Jakarta. Sincerely, The Hotel Manager
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R***T
Staycation
9.3
/10
Reviewed 5 week(s) ago
The facilities and staff are very good, but the breakfast provided by the hotel still needs to be re-evaluated.
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Accommodation's Reply
16 Jul 2026
Dear Mr. R*t, This is a brief message from Amaris Susilo Grogol Jakarta. We thank you for the opportunity to welcome and serve you during your stay, and we are honored to receive your positive review of Amaris Susilo Grogol Jakarta. We apologize for any inconvenience you may have experienced during your stay. We sincerely hope to welcome you back to stay with us again at Amaris Susilo Grogol Jakarta. Sincerely, The Hotel Manager
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bubur t.
10.0
/10
Reviewed 6 week(s) ago
I've thoroughly enjoyed my stays at all the Amaris hotels I've stayed at. Even though they're budget-friendly, the service is 5-star. The staff are all friendly, and the rooms are clean and comfortable. I didn't have the anxiety I've experienced with other budget hotels. The breakfasts were all delicious 🫰🏻
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Accommodation's Reply
16 Jul 2026
Dear Mr./Ms. Bubur T., This is a brief message from Amaris Susilo Grogol Jakarta. We would like to thank you for the opportunity to welcome and serve you during your stay, and we are honored to receive your positive review of Amaris Susilo Grogol Jakarta. We sincerely hope to welcome you back to stay with us again at Amaris Susilo Grogol Jakarta. Sincerely, Hotel Manager
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R***i
Business
8.6
/10
Reviewed 7 week(s) ago
Checked in really late at night, tired and got a room on the 3rd floor. When I entered, the door wouldn't open. Reported to the receptionist, and the room was changed to the 2nd floor. When I entered the room, the door could be opened. The room wasn't cold, the AC was turned on after 10 minutes. The food was okay. The hot water wasn't warm. Everything else was okay 🙏
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Accommodation's Reply
01 Jul 2026
Dear Ms./Mrs. R*i, This is a message of our sincere respect from Amaris Susilo Grogol Jakarta. We thank you for the opportunity to welcome and serve you during your stay, and we are honored to receive your positive review of Amaris Susilo Grogol Jakarta. We apologize for any inconvenience you may have experienced during your stay. We sincerely hope to welcome you back to stay with us again at Amaris Susilo Grogol Jakarta. Sincerely, The Hotel Manager
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y***c
Business
8.5
/10
Reviewed 8 week(s) ago
Friendly staff, good service. There are lots of food stalls nearby.
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Accommodation's Reply
24 Jun 2026
Dear Ms./Mrs. Y*e, This is a brief message from Amaris Susilo Grogol Jakarta. We would like to thank you for the opportunity to welcome and serve you during your stay, and we are honored to receive your positive review of Amaris Susilo Grogol Jakarta. We sincerely hope to welcome you back to stay with us again at Amaris Susilo Grogol Jakarta. Sincerely, Hotel Manager
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I***l
Leisure
8.0
/10
Reviewed 10 week(s) ago
Good, but the toilet is not very clean.
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Accommodation's Reply
24 Jun 2026
Dear Mr./Ms. L*l, Sincerely, Amaris Susilo Grogol Jakarta. We thank you for the opportunity to welcome and serve you during your stay, and we are honored to receive your positive review of Amaris Susilo Grogol Jakarta. We sincerely hope to welcome you back to stay with us again at Amaris Susilo Grogol Jakarta. Sincerely, The Hotel Manager
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Erliaty L.
Leisure
8.5
/10
Reviewed 10 week(s) ago
Near food places, near Transjakarta bus stops
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Accommodation's Reply
24 Jun 2026
Dear Ms./Mrs. Erliaty L., This is a brief message from Amaris Susilo Grogol Jakarta. We would like to thank you for the opportunity to welcome and serve you during your stay, and we are honored to receive your positive review of Amaris Susilo Grogol Jakarta. We sincerely hope to welcome you back to stay with us again at Amaris Susilo Grogol Jakarta. Sincerely, Hotel Manager
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WN
Widia N.
Leisure
10.0
/10
Reviewed 10 week(s) ago
comfortable and quiet..only the hallway lights are dark
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Accommodation's Reply
24 Jun 2026
Dear Widia N., Amaris Susilo Grogol Hotel, Jakarta sends its warmest greetings. We sincerely thank you for staying with us and are honored to have left a positive review of Amaris Susilo Grogol Hotel, Jakarta. We sincerely apologize for any inconvenience you experienced during your stay. We look forward to seeing you again at Amaris Susilo Grogol Hotel, Jakarta. Thank you. Sincerely, The Hotel Manager
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Benedictus R. Y. I.
Business
10.0
/10
Reviewed 10 week(s) ago
Friendly receptionist and breakfast team
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Accommodation's Reply
08 Jun 2026
Dear Mr./Mrs. Benediktas R.Y.I., From Amaris Susilo Grogol Jakarta, we respectfully request the opportunity to welcome and serve you during your stay. We are honored to receive your positive review of Amaris Susilo Grogol Jakarta. We sincerely hope to welcome you back to stay with us again at Amaris Susilo Grogol Jakarta. Sincerely, The Hotel Manager
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T***a
8.7
/10
Reviewed 11 week(s) ago
The room was very noisy, with sounds from outside filtering in, making it hard to sleep. However, the breakfast menu was quite varied and quite tasty.
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Accommodation's Reply
08 Jun 2026
Dear Ms./Mrs. T*a, This is a message of our deepest respect from Amaris Susilo Grogol - Jakarta. We thank you for the opportunity to welcome and serve you during your stay, and we are honored to receive your positive review of Amaris Susilo Grogol - Jakarta. We apologize for any inconvenience you may have experienced during your stay. We sincerely hope to welcome you back to stay with us again at Amaris Susilo Grogol - Jakarta. Sincerely, The Hotel Manager
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A***Y
Business
10.0
/10
Reviewed 12 week(s) ago
Comfortable hotel for a short business trip.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. A*y, This is a message from Amaris Susilo Grogol - Jakarta. We would like to express our gratitude for the opportunity to welcome and serve you during your stay, and we are honored to receive your positive review of Amaris Susilo Grogol - Jakarta. We sincerely hope to welcome you back to stay with us again at Amaris Susilo Grogol - Jakarta. Sincerely, Hotel Manager, Amaris Susilo Grogol - Jakarta
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D***i
Medical
8.5
/10
Reviewed 12 week(s) ago
All was good, except for the slow trolley assistance at check-out and the less responsive security.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. D*i, Sincerely, Hotel Amaris Susilo Grogol - Jakarta. We thank you for the opportunity to welcome and serve you during your stay, and we are honored to receive your positive review of Hotel Amaris Susilo Grogol - Jakarta. We apologize for any inconvenience you may have experienced during your stay. We sincerely hope to welcome you back to stay with us again at Hotel Amaris Susilo Grogol - Jakarta. Sincerely, The Hotel Manager, Amaris Susilo Grogol - Jakarta
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l***n
Business
5.0
/10
Reviewed 13 week(s) ago
The female employee never smiled. The fried rice was already gone before 8 o'clock.
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1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Mr./Mr. I*n, Sincerely, Hotel Amaris Susilo Grogol - Jakarta. We thank you for the opportunity to welcome and serve you during your stay, and we are honored to receive your positive review of Hotel Amaris Susilo Grogol - Jakarta. We apologize for any inconvenience you may have experienced during your stay. We sincerely hope to welcome you back to stay with us again at Hotel Amaris Susilo Grogol - Jakarta. Sincerely, Hotel Manager, Amaris Susilo Grogol - Jakarta
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M***i
Business
9.1
/10
Reviewed 16 week(s) ago
An affordable hotel with easy access to everything. However, once again, you get what you pay for. I got a room with a weak AC (the AC swing was broken), but the free breakfast was quite varied for the price. The staff was very friendly and helpful. Overall 3/5
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Accommodation's Reply
06 May 2026
Dear Mr./Ms. M*i, This is a message from Amaris Susilo Grogol Jakarta. We would like to express our gratitude for the opportunity to welcome and serve you during your stay, and we are honored to receive your positive review of Amaris Susilo Grogol Jakarta. We apologize for any inconvenience you may have experienced during your stay. We will take your feedback into consideration for future stays. We sincerely hope to welcome you back to stay with us again at Amaris Susilo Grogol Jakarta. Sincerely, Hotel Manager
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R***a
8.5
/10
Reviewed 17 week(s) ago
So far all stays have been safe and comfortable, commensurate with the price.
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Accommodation's Reply
28 Apr 2026
Dear Ms./Mrs. Ra, This is a brief message from Amaris Susilo Grokol - Jakarta. We would like to thank you for the opportunity to welcome and serve you during your stay, and we are honored to receive your positive review of Amaris Susilo Grokol - Jakarta. We sincerely hope to welcome you back to stay with us again at Amaris Susilo Grokol - Jakarta. Sincerely, Hotel Manager
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Zeky A.
Staycation
10.0
/10
Reviewed 17 week(s) ago
It is highly recommended to stay here.
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Accommodation's Reply
21 Apr 2026
Dear Ms./Mrs. Seki A., Greetings from Amaris Susilo Grogol Hotel in West Jakarta. Thank you for staying with us. We are honored to receive your compliments on our service. We hope to welcome you back to Ambon for your next vacation. Thank you again for choosing Amaris Susilo Grogol Hotel for your comfortable stay. Thank you very much. Sincerely, The Hotel Manager
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C***i
8.5
/10
Reviewed 18 week(s) ago
Friendly staff, decent rooms, food also fits the price
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Accommodation's Reply
21 Apr 2026
Dear Valued Guest, Amaris Susi Logoghor Hotel, located in West Jakarta, thanks you for choosing our hotel. We are deeply grateful for the opportunity to provide you with a comfortable and pleasant stay. We are honored to receive your compliments regarding our service. We hope to welcome you back to Ambon on your next trip. Thank you again for choosing Amaris Susi Logoghor Hotel. We will continue to strive to provide you with a truly friendly stay. Sincerely, Hotel Manager
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R***i
8.5
/10
Reviewed 19 week(s) ago
ok, breakfast menu lacks choice
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Accommodation's Reply
09 Apr 2026
Dear Ms./Mrs. R*i, This is a message of our sincere respect from Amaris Susilo Grogol Jakarta. We thank you for the opportunity to welcome and serve you during your stay, and we are honored to receive your positive review of Amaris Susilo Grogol Jakarta. We apologize for any inconvenience you may have experienced during your stay. We sincerely hope to welcome you back to stay with us again at Amaris Susilo Grogol Jakarta. Sincerely, The Hotel Manager
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Number of reviews per page
20
40
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