Dear Valued Guest, Sincerely, Harper Kuta. Thank you for taking the time to share your experience. We greatly appreciate your feedback, which we will incorporate into your evaluation of your stay. We apologize for any inconvenience you experienced, particularly the lack of assistance from our staff upon arrival. This is not our standard of service, and we have followed up with the relevant teams to improve our responsiveness and guest assistance. Regarding your room location, we understand that it may affect your comfort level. We will consider this in future room allocations, always keeping guest availability and needs in mind. We sincerely apologize for the cleanliness shortcomings, especially the unclean pillows and improperly cleaned glasses. This is clearly not our standard of cleanliness. We have followed up with our housekeeping team to conduct a thorough assessment and enhance oversight to prevent this from happening again. Your feedback is invaluable for our ongoing improvement. We hope to have the opportunity to welcome you back in the future for an even better stay experience. Sincerely, Roney Y., General Manager

Dear Valued Guest, Harper Kuta extends its deepest respects and gratitude for your positive review regarding your two-night stay during Ramadan. We greatly appreciate your excellent rating. We are delighted to hear that you enjoyed your stay and that our Sahur meal delivery met your expectations on time. We strive to cater to the needs of all our guests, even during special times like Ramadan. Thank you for your trust. We hope to welcome you back in the future for another memorable, or perhaps even better, stay. Sincerely, Ronnie Y., General Manager