Overall Ratings & Reviews Harper Kuta by ASTON

Dear Mrs. Rizka, Thank you for choosing Harper Kuta Hotel by ASTON and taking the time to share your experience. We are delighted to learn that our strategic location, the cleanliness of the hotel, the friendliness of our staff, and the delicious cuisine provided a comfortable stay for you, especially with easy access to the airport and the bustling Legian area. Your positive feedback motivates us to continue providing the best service for every guest. We look forward to welcoming you back on your next visit for an equally pleasant stay. Sincerely, Roni Y. General Manager

Dear Sir/Madam, Thank you for taking the time to share your experience staying at Harper Kuta Hotel by ASTON. We sincerely apologize for the inconvenience you experienced regarding your request for a Queen Bed, which we were unable to accommodate, and the limited access to the room card provided during your stay. This is clearly not our standard of service, and we will immediately follow up on your feedback with the Front Office team to ensure the availability of rooms according to your preferences and ease of access for future guests. We greatly appreciate your appreciation for the cleanliness of the room, the quality of the food, and the strategic location of the hotel. This positive review motivates us to continue providing the best service. We look forward to welcoming you back to Harper Kuta Hotel by ASTON for an even better and more enjoyable stay. Sincerely, Roni Y. General Manager

Dear Jajang L., Thank you very much for sharing your experience with us. We’re truly delighted to know that you enjoyed the cleanliness of our rooms and found the food to be delicious—it’s wonderful to hear that our efforts in maintaining both comfort and quality have met your expectations. Your recommendation means a lot to us, as it motivates our team to keep delivering the best service possible. We sincerely look forward to welcoming you back to Harper Kuta Hotel by ASTON for another stay filled with great memories and even more delightful experiences 🩷. Kind regards, Rony Y. General Manager

Dear Sir/Madam, Thank you for taking the time to share your experience at Harper Kuta Hotel by ASTON. We are delighted to hear that our helpful and responsive staff provided you with additional comfort, including an early check-in. We are also delighted to hear that our hotel's strategic location close to tourist attractions, malls, cafes, and the beach met your expectations, and that our rooms were kept clean and comfortable, ensuring a pleasant stay. Your positive feedback motivates our entire team to continue providing the best service possible. We look forward to welcoming you back in the future for an equally memorable experience. Sincerely, Rony Y. General Manager

Dear Mr. Yohanes C. A., Thank you for staying with us at Harper Kuta Hotel by ASTON and for the excellent rating of 9.7! We're glad to hear that you appreciated our convenient location and easy access, even with the occasional traffic congestion in the Legian area. Your understanding and positive remarks mean a lot to us. We hope to have the pleasure of welcoming you back soon for another enjoyable and smooth stay in Bali. Warm regards, Rony Y. General Manager

Dear Bapak/Ibu yang kami hormati, Thank you for returning to Harper Kuta Hotel by ASTON for your second stay and for taking the time to share your experience. We're delighted to hear that you enjoyed the comfort of our bed, the strong air-conditioning, and the easy access to clubs, restaurants, and spa facilities nearby. It's also great to know you noticed the more spacious look of our restaurant—something we’ve worked on to improve our guests' dining experience. We appreciate your honest feedback regarding the buffet breakfast. Your input is valuable, and we will continue to refine our menu offerings to better meet the expectations of our returning guests like you. It means a lot to us that you’re planning to come back again, and we look forward to welcoming you for another enjoyable and even better stay! Warm regards, Rony Y. General Manager

Dear Sir/Madam, Thank you for choosing Harper Kuta Hotel by ASTON for your vacation and for taking the time to provide an honest and constructive review. We greatly appreciate your appreciation for the friendliness of our staff and the hotel's proximity to the airport. However, we also extend our deepest apologies for the difficulties you experienced, particularly regarding the access to the room door due to a dead battery and the towels that appeared dirty even though they had not been used. This certainly does not reflect the standard of service and facilities we aspire to provide. We have followed up on this with our housekeeping and engineering teams to be more thorough and responsive in the future. Your feedback is an important evaluation for us to improve the overall quality of the guest experience. We hope to have the opportunity to welcome you back in the future for a better and more comfortable stay. Sincerely, Rony Y. General Manager

Dear Ms. Irene D. P., Thank you for choosing Harper Kuta Hotel by ASTON as your accommodation during your holiday in Bali, and for your wonderful review. We are delighted to know that you were satisfied with the service of our staff, the cleanliness of the rooms and hotel area, and the variety of breakfast menus we provide. Your comment that our hotel is highly recommended is truly a very meaningful appreciation for our entire team. Positive reviews like this encourage us to continue maintaining and improving the quality of our services and facilities to make every stay even more memorable. We warmly look forward to your next visit to Harper Kuta Hotel by ASTON. Sincerely, Rony Y. General Manager

Dear Bapak/ Ibu yang kami hormati, Thank you for staying with us at Harper Kuta Hotel by ASTON and for taking the time to share your feedback. We’re glad to hear that you found our hotel a good place to stay and hope you had a pleasant overall experience during your 4-night visit. We also appreciate your valuable suggestions regarding the kids' zone and breakfast variety. Your note about having noodles for several consecutive days is well noted, and we apologize if this affected your breakfast experience. We are currently reviewing our breakfast rotation to ensure more diversity for our guests, especially those staying for multiple nights. Your feedback is important to us and will help us improve. We hope to have the pleasure of welcoming you back again with an even better experience. Warm regards, Rony Y. General Manager

Dear Ms. Lisa, Thank you for choosing Harper Kuta Hotel by ASTON and taking the time to share your experience. We are delighted to learn that our hotel's strategic location made it easy for you to explore shopping, culinary delights, bars, and even walking distance to the beach. Convenience and ease of access are indeed one of our strengths that we always strive to provide for our guests. We look forward to welcoming you back in the future for an even more enjoyable stay. Sincerely, Rony Y. General Manager

Dear Sir/Madam, Thank you for staying at Harper Kuta Hotel by ASTON and for your excellent rating. We are delighted to know that you enjoyed the cleanliness of your room, the prompt service, and the friendly attitude of our housekeeping team. Positive comments like these are a great encouragement for the entire team to continue providing the best service to every guest. We look forward to welcoming you back for an equally pleasant stay on your next visit. Sincerely, Rony Y. General Manager

Dear Sir/Madam, Thank you for choosing Harper Kuta Hotel by ASTON and taking the time to share your experience. We are pleased to know that you enjoyed our strategic location, just a few minutes' walk to Kuta Beach, and our varied breakfast menu, including toast and omelet options that can be customized. We also appreciate your feedback regarding the road access to the hotel, which is quite busy, especially at night. This can be a challenge in the busy Kuta area, but we hope that your comfort during your stay remains a top priority. We hope to have the opportunity to welcome you back in the future with an even better and smoother experience. Sincerely, Rony Y. General Manager

Dear Sir/Madam, Thank you for choosing Harper Kuta Hotel by ASTON for your vacation experience, and for your rating and review. We are delighted to know that you enjoyed your stay with us and were satisfied with the hotel's strategic location—just minutes from Ngurah Rai Airport and close to many exciting destinations in Kuta. We hope to welcome you back again for an even more memorable stay. Sincerely, Rony Y. General Manager

Dear Madam, Thank you for your review and trust in choosing Harper Kuta Hotel by ASTON as your place to stay during your holiday in Bali. We are very pleased to know that you enjoyed your stay with us and were satisfied enough to recommend our hotel. Your words that you will stay again when you come to Bali are a very meaningful appreciation for our entire team. We look forward to welcoming you back on your next visit to provide an even more memorable experience. Sincerely, Rony Y. General Manager

Dear Mr. Dodik S. W., Thank you for choosing Harper Kuta Hotel by ASTON as your accommodation during your stay in Bali. We are very pleased to know that you enjoyed the cleanliness and comfort of our room. Your brief but positive review means a lot to us and motivates us to continue providing the best service to every guest. We look forward to welcoming you back on your next visit for an equally pleasant—or even better—experience. Sincerely, Rony Y. General Manager

Dear Mr. Dodik S. W., Thank you for your positive review and for trusting us to stay with you again at Harper Kuta Hotel by ASTON. We are very pleased to know that your stay was pleasant and memorable. Your comments of "great" and "can be repeated" are an encouragement for our entire team to continue to maintain the quality of service and comfort of our hotel. We look forward to your next visit and will be happy to welcome you back in the future. Sincerely, Rony Y. General Manager

Dear Mr. Rudy T., Thank you for taking the time to leave a positive review regarding your stay at Harper Kuta Hotel by ASTON. We are delighted to learn that you were satisfied with our staff's service, the cleanliness of your room, the quality of your breakfast, and the hotel's strategic location. Your review is an encouragement to our entire team to continue maintaining and improving our service standards so that every guest always feels comfortable and appreciated. We look forward to your return in the future for an equally pleasant experience. Sincerely, Rony Y. General Manager

Dear Mr. Saqib R., Thank you very much for your perfect 10.0 rating and for taking the time to share your kind words! We’re thrilled to hear that you enjoyed your stay with us—from our clean and comfortable rooms to our central location in the heart of Kuta. Your recommendation means a lot to our entire team. We hope to have the pleasure of welcoming you back to Harper Kuta Hotel by ASTON very soon. Warm regards, Rony Y. General Manager

Dear Livia V, Thank you very much for your positive review and for choosing Harper Kuta Hotel by ASTON as your place to stay 🩷. We are very pleased to know that you enjoyed the friendliness of our staff, the comfort of our rooms, the variety and taste of our food, and also the spacious parking facilities. Reviews like this are an encouragement for our entire team to continue providing the best service. We look forward to your next visit at Harper Kuta for an even more enjoyable experience. Best regards, Rony Y. General Manager

Dear Ms. Luluk Sofiana, Thank you for taking the time to share your experience at Harper Kuta Hotel by ASTON. We sincerely apologize for the inconvenience you experienced, particularly regarding the attitude of our restaurant staff, which did not reflect our established service standards. We are very sorry to hear that the service you received was unfriendly and made you feel unappreciated. We have followed up on this complaint directly with the restaurant team to conduct a thorough evaluation and retraining to ensure a similar incident does not happen again. We will also increase our supervision of the cleanliness of public areas, including the closed restaurant area, to ensure every part of the hotel is always clean and comfortable. Your feedback is very valuable to us as it provides material for serious improvements. Once again, we apologize for this unpleasant experience and we hope to be given the opportunity to restore your trust in the future. Sincerely, Rony Y. General Manager