Not thing in room

It was great, loved it

Tulum has really changed from time we were there. Everything is so much more expensive and couldn't get in beach due to seaweed. Had a few bad experiences where restaurants were automatically charging tips. We used to love Tulum but will not be returning. It's literally turned into Cancun

Esta propiedad me dejó enamorada, por supuesto que voy a regresar con mi familia, es un paraíso, la atención excelente en todas las áreas, la comida muy deliciosa, fue un relax total, los masajes espectaculares, no dejen de hacerlo si vienen, 200 por ciento recomendado.

Sergio was amazing, our room cleaners kept it immaculate. Will definitely be returning, such a perfect spot for a honeymoon or girls trip.

Friendly staff, great location, very good food and drinks

Great stay

Sergio and Fer were great at the restaurant. The room had a great view.

I can honestly can not find anything negative to say about Ahau. It really was one of the best vacations we’ve ever had. The staff was amazing. The food was amazing, the room was amazing. Entire hotel was amazing. Service was top notch. The ocean was full of sea weed but the hotel was so good at cleaning it up from the beach. These guys work very hard. It takes them hours to clean the sea weed. The concierge was absolutely perfect. They were always in touch with us. Also one thing I liked was we can ask for anything through WhatsApp. Any request any problem. I like that system a lot.

Todo espectacular y buen lugar para relajarse. un poco alto en precios

Lovely place

I felt like I was in nature the entire time. What a beautiful property in a natural setting, complete with sand walkways around the rooms. I felt so at peace here. The ocean was the constancy presence in my six day stay. I’m looking forward to returning soon.

Very dissatisfied with the process of check in and checking out. Checking in was very slow, only one person at the reception desk and a confusion with the unit that I paid. Also, I got overcharge for the room. Overall, the hotel is nice, clean, beach front, walkable to shopping and restaurants. It was our first time to Tulum and it was fun.

Excellent location

I love the hotel, the area, the good energy.

Its like a Hostel but they charge like a 5 stars hotel. There was no water in my shower, the room was dirty, in my room there were no black out or courtains in all the windows of the room , so at 7 am the sun was in my face. They don’t have enough bath towels, we were 3 in the suite and they just put 3 bath towels the first day but the other days the put pool towels instead of bath towels because they didn’t have enough. There were singers at the restaurant and music from 9 am, and my room was just next to the restaurant so the music was inside my room. The only thing that its good with this hotel it is the location.

Very comfortable and clean hotel with friendly staff. The food is excellent though pricey. The beach is lovely and clean.

Perfect Vacay!

Esperaba mas del hotel en cuanto al servicio y la atención al cliente..No lleno mis espectativas.. en cuanto al lugar y la playa muy bonita..

The resort was amazing! From our room to the food. I would give it an 11 if it was possible. We will def be returning for another trip with friends next time. The beaches were beautiful and the water was next level!