Shore hotel is an annexe to the Kirkwall hotel where you have breakfast. The food there was very good and the staff were friendly and helpful , I complained about everything in my room and was told housekeeping would be told . I also asked why there were no gluten free sausages at breakfast. I had informed them in February about my husband’s intolerances . The man I spoke to went out and bought some for the next day. He couldn’t alter the room rate but comped us with dinner on one night. Which they tried to charge us for on leaving. Positives Bedding and towels were clean. Room layout was good for a family. Negatives Entrance stairs carpet is ripped , passageway carpet very badly stained. Bathroom radiator is SCALDING, shower is too hot for most people on lowest level . Hot water in tap takes 6 minutes to come through. Shower is filthy round the bottom of the door , inside and out, months of mould and dirt . Small bedroom blinds were thick with dust . Carpet ripped in passageway to bathroom. Dressing table covered in ring marks, chair at dressing table dirty and badly stained. Blind broken on velux window no pole to open windows . All reported and sent photographs , nothing done . Housekeeping in the Shore needs upgraded. We only saw 2 young girls who need shown how to clean showers. We paid over £1300 for 4 nights not worth it at all . If this was 4 in a bed we would have paid nothing.

The sister hotel to the Shore was where we needed to check in, it is undergoing refurbishment of its facade. The Shore was clean, easy access to the city center, and meet our needs. Parking was easy and the staff went the extra mile to help us with our luggage as there is no elevator at the Shore (we knew that at the time we made our reservation)

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Grateful for the clean, tastefully decorated room in a great location (downtown waterfront). It's an older building so it can be a bit noisy - particularly as the patrons in other rooms come in for the evening and get going in the morning.

The room was clean and comfortable. It needs to be made clearer in hotel advance information what the situation is. I was not aware until I arrived that the hotel I was staying in was in fact an annexe of the hotel nearby. That was a bit of a surprise. Being able to leave my luggage before and after check-in/check-out was appreciated when transport to and from the Ireland was early or overnight. Food and drink was of a high quality but rather expensive.

The ground floor is being renovated, so reception is at The Kirkwall Hotel next door. So there is investment here. That being said, hopefully the rooms and floors are next. The existing building is shabby, though my small, single room was functional at best. 5'x10', plus a small bathroom that could do with new sink fixtures. The tight shower had hot water and good water pressure. Staff next door were very helpful and welcoming. Park nerely anywhere "there's no traffic warden".

Functional and practical

Clean rooms. Friendly staff. Great Location. What more could you want.

nice area very efficient checkin/checkout

The whole stay was wonderful, but we were particularly grateful that you let us use the room easily so my travel companion could sleep after her Nightshift. Thank you!

Clean and Comfortable

The biggest problem is the noise. No sound proofing and you can hear ever step, every door slam, doors and windows that rattle pounding all night with the slightest breeze. The hotel is run down and in Serio’s need of upgrades. First room, blinds had big gaps, street lights shown right into the room. It was dirty, and the fitted sheet was too small for the bed and rolled up at each corner.

What are wonderful and friendly. Rooms were small but clean.

We were in The Shore room 14, not part of main property which was still great except for the staining from water damage on the ceiling directly over the head of the bed.

Would stay again

We got in just on darkness after a 7pm departure from Scrabster. The room was clean and compact but had everything we needed. The mattress on the bed was a little springy but all in all, comfortable. I'd stay here again.

Lovely hotel, immaculate, modern and comfortable.

Goid location, good food, nice

Got an upgrade from a single bed at the shore to a double within the larger Kirkwall hotel and the room was beautiful. For what I paid It was fantastic value for money. I would have given five stars but for one niggle. Room 215 could do with sound proofing as I heard two people speaking until the early hours either in my neighbouring room, or between levels. I had to use my earphones to get sleep to tune them out. I wonder what like it would be if either room was watching a film if I can hear whole conversations. I didn't report this to management as the voices were not roudy or anything just people minding their own business but regrettable I can detect conversations between walls. Again the room was stunning, the value amazing it's not a complaint as such.

Quiet, nice room, hot shower. Excellent tea and coffee facilities, big tv, free wifi, very comfy beds. Staff were very friendly.