The hotel staff was friendly, but check-out took a while because there was only one person at the front desk. If I checked out without returning the room key, I would be charged Rp 50,000. My breakfast arrived at 9:30, and almost all the food was gone, and what was left was not very tasty. The only free drink was juice, not alcoholic as promised. The room was not soundproof; I was on the second floor and could hear the noise from the lobby. Most of the guests were locals, and they were incredibly noisy. Children running around and screaming were ignored. Parents were also noisy, calling out to people from morning until late at night. Not recommended and won't go back.