People often mention about Grand Mercure Maha Cipta Medan Angkasa
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Bedroom (53)
Staff Friendliness (50)
Ambiance (45)
Room Space (45)
Distance to City Center (44)
Bathroom (44)
Hotel Area (42)
Family Friendly (37)
Variety (36)
Taste (34)
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Traveler Reviews Grand Mercure Maha Cipta Medan Angkasa
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40
Customer reviews
N***e
Staycation
9.7
/10
Reviewed 2 week(s) ago
Room ok, breakfast ok, staff friendly.
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Accommodation's Reply
09 Dec 2025
Dear Valued Guest, Thank you for your positive review. We are so glad that you were satisfied with our room, breakfast and friendly service from our staff. Your feedback means a lot to us and we look forward to welcoming you back to Grand Mercure Medan Angkasa again. Best regards, Management
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RACHMAT F.
Transit
9.7
/10
Reviewed 3 week(s) ago
The hotel is really nice... the room is comfortable.. the layout is good... complete.. there is a work desk.. close to Pioneer Coffee.. can walk... only the breakfast is a bit lacking.. when I was there, the fruit was a bit smelly.. but after reporting it, it was immediately replaced... the variety is okay.. but the taste is just standard.. maybe I will stay here again if I go to Medan
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Accommodation's Reply
09 Dec 2025
Dear Mr. Ratchamat F., Thank you for your positive comments regarding the comfort and facilities of our hotel. We also appreciate your comments regarding the breakfast, particularly regarding the quality of the fruits. We will continue to strive to improve the taste and variety of our menu to ensure that you have an even more satisfying experience on your next visit. We look forward to welcoming you back to Grand Mercure Medan Angkasa again. Best regards, Management
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Verified Traveler
9.4
/10
Reviewed 3 week(s) ago
In general, the service is good, but the breakfast is not very varied for a hotel like Mercure* 4 or 5.
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Accommodation's Reply
03 Dec 2025
Dear Valued Guest, Thank you for your review. We are very glad that you were satisfied with our service. We appreciate your comments regarding the variety of breakfast and we will take them into consideration to improve our guest experience in the future. We look forward to welcoming you back to Grand Mercure Medan Angkasa. Best regards, Management
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I***n
Business
6.8
/10
Reviewed 3 week(s) ago
I booked a non-smoking room but got a smoking room because they were all full. So, I didn't sleep well on the first day because the smell of cigarette smoke wafted into the room and made it stuffy. On the second day, I finally got a non-smoking room.
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Accommodation's Reply
03 Dec 2025
Dear Valued Guest, Thank you for sharing your experience. We are sorry that the non-smoking room you booked was not available upon arrival and you were therefore required to stay in a smoking room on the first night. We thank you for your patience until we were able to move you to a non-smoking room the next day. We look forward to welcoming you back for an even more memorable experience. Best regards, Management
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AP
Afit P.
Business
10.0
/10
Reviewed 5 week(s) ago
I had a very pleasant and satisfying stay at this hotel. This was my third stay here. I left my watch in the prayer room during Asr prayer. After reporting it to security and the building's receptionist, thank God, it was found without a trace. The honesty of the staff deserves a thumbs up.
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Accommodation's Reply
19 Nov 2025
Dear Mr. Afit P., We are delighted that you enjoyed your stay at Grand Mercure Medan Angkasa. Thank you for your trust in our team's honesty. We look forward to welcoming you back on your next visit. Best regards, Management
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E***i
8.5
/10
Reviewed 7 week(s) ago
Nice place to stay, service, cleanliness, view, room space, workers, all is good.
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Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed your stay at Grand Mercure Medan Angkasa. Your feedback means a lot to us and will serve as encouragement and support for our team to continue to strive to provide the best service. Best regards, Management
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E***i
8.5
/10
Reviewed 8 week(s) ago
All is good, just in case please always try to give the best services for all the customers.
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Accommodation's Reply
12 Nov 2025
Dear Guest,
Thank you for your positive feedback. We appreciate your encouragement to continuously strive for excellence in our service. Your satisfaction is important to us, and we will continue to work hard to meet your expectations.
Best regards,
Management
E***n
Leisure
8.5
/10
Reviewed 9 week(s) ago
I stayed in a deluxe twin room, and the shower in the bathroom wasn't working properly anymore, and it was very loud to turn. This might be because the hotel changed brands.
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Accommodation's Reply
26 Oct 2025
Dear Valued Guest, Thank you for your comments and suggestions. We apologize for the inconvenience you have experienced due to the shower issue in the bathroom. Your feedback is very important to us and we will immediately forward it to our engineering team for review and improvement to prevent the same issue from happening again in the future. We are still delighted to know that you have chosen Grand Mercure Medan Angkasa as your accommodation and we look forward to welcoming you back again. Best regards, Management
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E***i
8.2
/10
Reviewed 9 week(s) ago
All is good. Nice to stay here. Come and enjoy the room with your family.
1 people find it helpful
Accommodation's Reply
26 Oct 2025
Dear Guest,
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Management
w***a
10.0
/10
Reviewed 10 week(s) ago
Good, in short, we recommend the service, the place is comfortable, the room is spacious
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Accommodation's Reply
15 Oct 2025
Dear Valued Guest, Thank you for your positive review. We are delighted that you were satisfied with our service, felt comfortable with our hotel's atmosphere and were impressed with our spacious rooms. We look forward to welcoming you back to Grand Mercure Medan Angkasa again. Best regards, Management
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M***g
Staycation
9.1
/10
Reviewed 10 week(s) ago
We got the welcoming drink.
the breakfast menu are variety and tasteful. But need renovation of the floor.
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Accommodation's Reply
15 Oct 2025
Dear Guest,
Thank you for sharing your feedback. We are delighted to know that you enjoyed the welcome drink and appreciated the variety and taste of our breakfast offerings.
We have also noted your suggestion regarding the floor renovation, and we truly appreciate your input as it helps us improve our facilities for a better guest experience.
We look forward to welcoming you back to Grand Mercure Medan Angkasa in the near future.
Warm regards,
Management
R***i
Leisure
10.0
/10
Reviewed 12 week(s) ago
The rooms are clean, the staff is friendly...
The breakfast is also delicious and has many choices.
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1 people find it helpful
Accommodation's Reply
29 Sep 2025
Dear Guest, Thank you for your positive review. We are pleased to know that you enjoyed the clean room, the friendly service from our staff, and the delicious breakfast options. We look forward to welcoming you back to Grand Mercure Medan Angkasa. Best regards, Management
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Verified Traveler
Staycation
10.0
/10
Reviewed 13 week(s) ago
Clean rooms, clean and child-friendly swimming pool, delicious food and lots of variety.
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2 people find it helpful
Accommodation's Reply
29 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to hear that you enjoyed the comfort of our clean rooms, the kid-friendly pool, and the delicious and varied cuisine. We look forward to welcoming you back to Grand Mercure Medan Angkasa. Best regards, Management
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I***m
Leisure
10.0
/10
Reviewed 14 week(s) ago
Friendly staff and delicious food. Kid-friendly. Suitable for families.
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Accommodation's Reply
18 Sep 2025
Dear guest, Thank you for your positive review. We are delighted to know that you were satisfied with the friendliness of our staff and that you enjoyed the food. Your review motivates us to continuously improve our service and provide the best experience for every guest. We look forward to welcoming you back to Grand Mercure Medan Angkasa. Best regards, Management
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R***o
9.7
/10
Reviewed 14 week(s) ago
The hotel staff is very friendly and helpful, the breakfast is also delicious and the place is very comfortable.
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2 people find it helpful
Accommodation's Reply
18 Sep 2025
Dear guest, Thank you for your positive review. We are delighted to learn that you enjoyed the hospitality and helpfulness of our staff, as well as the delicious breakfast. Your feedback motivates us to continue providing the best service to every guest. We look forward to welcoming you back to Grand Mercure Medan Angkasa. Best regards, Management
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SM
Sahat M.
8.5
/10
Reviewed 15 week(s) ago
The service is very friendly and professional, the hotel rooms are clean and comfortable... Definitely recommended.
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Accommodation's Reply
16 Sep 2025
Dear Sahat. M, Thank you for your positive review. We are delighted to learn that our team's friendly and professional service, along with the cleanliness and comfort of our rooms, left a positive impression on you. We look forward to welcoming you back to Grand Mercure Medan Angkasa. Best regards, Management. Best regards,
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Eka F. S.
10.0
/10
Reviewed 16 week(s) ago
The hotel is comfortable, clean. friendly staff. Highly recommend this
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Accommodation's Reply
15 Sep 2025
Dear Eka F. S., Thank you very much for your positive review of Grand Mercure Medan Angkasa. We are very pleased to hear that you enjoyed the cleanliness of the hotel and the friendly service from our staff. We look forward to welcoming you back. Best regards, Management
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it
ineta t. s.
9.7
/10
Reviewed 18 week(s) ago
Located in the city center, this hotel is excellent: comfortable, quiet, spacious, and clean rooms, and the staff are friendly and helpful. I'll definitely stay here again if I ever return to Medan. Thank you, Grand Mercury.
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Accommodation's Reply
26 Aug 2025
Dear Ineta T. S, Thank you very much for your positive review. We are delighted to hear that you enjoyed our location, room, and service. We will continue to strive to provide the best experience for every guest. We look forward to welcoming you back to Grand Mercure Medan Angkasa. Sincerely, Management
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Hiras P. T.
10.0
/10
Reviewed 20 week(s) ago
Very comfortable lobby, very comfortable rooms. Recommended for a staycation, as everything is quite close.
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Accommodation's Reply
12 Aug 2025
Dear Hiras, Thank you for your positive review. We are pleased to know that you enjoyed our lobby and room, and that our strategic location was perfect for your staycation. We look forward to welcoming you back to Grand Mercure Medan Angkasa. Best regards, Management
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TB
Tay B. S.
Leisure
6.8
/10
Reviewed 21 week(s) ago
the room need renovations especially toilet
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Accommodation's Reply
31 Jul 2025
Dear Tay B.S,
Thank you for your feedback. We truly appreciate you sharing your experience, and we sincerely apologize if the condition of the room did not meet your expectations. Please be assured that your comments have been noted and will be shared with our management team as we continue to plan improvements and upgrades to enhance guest comfort.
Your input is very valuable to us, and we hope to have the opportunity to welcome you again with a better experience in the future.
Best Regards,
Management