8.4
Very Good
From 2,721 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.4

Location

8.6

Service and Facilites

8.5

People often mention about Grand Mercure Maha Cipta Medan Angkasa
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Bedroom (45)
Staff Friendliness (42)
Room Space (41)
Bathroom (40)
Hotel Area (39)
Ambiance (37)
Distance to City Center (36)
Family Friendly (33)
Variety (33)
Taste (31)
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Traveler Reviews Grand Mercure Maha Cipta Medan Angkasa

Number of reviews per page
20
40
Customer reviews
Tay B. S.
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Leisure
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6.8
/10
Reviewed 2 day(s) ago
the room need renovations especially toilet
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N***i
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10.0
/10
Reviewed 3 day(s) ago
Suitable for families, the rooms are spacious, comfortable, the price is stable, even on weekends the price is okay.
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1 people find it helpful
Accommodation's Reply
28 Jul 2025
Dear guest, Thank you for your positive review. We are delighted to know that you and your family enjoyed your stay at the Grand Mercure Medan Angkasa. We look forward to welcoming you back in the future. Best regards, Management
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Nuryani
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9.7
/10
Reviewed 3 day(s) ago
The room is spacious, with a desk for work. It's perfect for a staycation, and it's also perfect for WFH.
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Diana A.
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Leisure
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9.7
/10
Reviewed 3 week(s) ago
Spacious room, very friendly staff. Very strategic location. I will definitely come back again.
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1 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear Diana A, Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Best regards, Management
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Juliana
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8.5
/10
Reviewed 3 week(s) ago
Alhamdulillah the kids are very happy..we don't feel like going home..want to stay longer.....breakfast is also great... the waiters are also polite..thanks grandmercure...next time we will stay there again...
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Accommodation's Reply
08 Jul 2025
Dear Juliana, Thank you very much for your positive review. We are very happy to hear that the children enjoyed their stay at Grand Mercure Medan Angkasa. We are also pleased to know that you enjoyed the breakfast we served and felt the friendliness and politeness of our team. We look forward to welcoming you on your next visit. Best regards, Management
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Ismail S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
more successful and improved
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Ismail S, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Best regards, Management
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N***o
icon-Business
Business
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9.0
/10
Reviewed 4 week(s) ago
The electricity in the room often goes out for a moment but then comes back on again....and that happens over and over again. I bought a tart cake at the bakery and it was hard and not very tasty
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Guest, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the power outage in your room during your stay. Our technical team has taken this report to ensure that this does not happen again in the future. We also regret that your experience with our bakery products did not meet your expectations. We have forwarded your feedback to our culinary team to follow up and improve the quality and freshness of our products. We greatly appreciate your feedback, as it helps us in our efforts to provide better service and experience to all our guests. Sincerely, Management
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Trimailuzi
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10.0
/10
Reviewed 4 week(s) ago
here it's comfortable, clean and friendly service, the facilities are also complete 👌💯 recommended
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Accommodation's Reply
04 Jul 2025
Dear Trimailuzi, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Best regards, Management
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a***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
As expected, happy to stay at this hotel again.
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Accommodation's Reply
03 Jun 2025
Dear Guest, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Management
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Meriani C. B.
icon-Business
Business
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10.0
/10
Reviewed 9 week(s) ago
Varied food, friendly staff. The main thing is that it's cool 👍👍
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Accommodation's Reply
03 Jun 2025
Meriani C. B. Dear, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Management
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Arvin
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Leisure
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10.0
/10
Reviewed 10 week(s) ago
The receptionist service is friendly and very helpful.
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1 people find it helpful
Accommodation's Reply
26 May 2025
Dear Arvin A, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Management
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M***i
icon-Business
Business
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9.4
/10
Reviewed 10 week(s) ago
For a comfortable business trip, varied food, nice lah.
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1 people find it helpful
Accommodation's Reply
19 May 2025
Dear Valued Guest, Thank you for this short but meaningful review. We are glad to hear that you felt comfortable during your business trip with us, and that the variety of food we provide can meet your expectations. Hopefully we can continue to be your main choice when visiting Medan, whether for business or leisure. See you again at Grand Mercure Medan Angkasa. Warm regards, Management
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Willy e.
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10.0
/10
Reviewed 11 week(s) ago
the hotel staff is very friendly and the food is delicious
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Accommodation's Reply
16 May 2025
Dear Willy, Thank you for your loyalty in choosing Grand Mercure Medan Angkasa as your place to stay several times. We greatly appreciate your time to provide constructive reviews and feedback. We are pleased to know that you are satisfied with the service we provide. We look forward to welcoming you back with an even more enjoyable experience in the future. Best regards, Management
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B***K
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Leisure
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10.0
/10
Reviewed 11 week(s) ago
Stay full of comfort for the family.
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Accommodation's Reply
16 May 2025
Dear valued guest, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Management
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W***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Overall, everything is good, from the hotel facilities to the friendly staff. It's just that check-in was 30 minutes late because the room was being cleaned, but I'm very satisfied with the hotel.
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Accommodation's Reply
16 May 2025
Dear valued guest, Thank you for your loyalty in choosing Grand Mercure Medan Angkasa as your place to stay several times. We greatly appreciate your time to provide constructive reviews and feedback. We are pleased to know that you are satisfied with the service we provide. Regarding the check-in that must wait, we will continue to make improvements and maintenance efforts to maintain guest comfort. We hope to welcome you back with an even more enjoyable experience in the future. Best regards, Management
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Velrones T.
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Staycation
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10.0
/10
Reviewed 11 week(s) ago
The hotel is clean, the room is clean and spacious, unfortunately I booked an executive room. The bed is big. This hotel is recommended.
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Accommodation's Reply
16 May 2025
Dear Velrones T, Thank you for taking the time to share your experience during your stay at Grand Mercure Medan Angkasa. We are very happy to hear that you were satisfied with the cleanliness of the hotel, the comfort and spaciousness of the Executive room, and the large bed. Your recommendation means a lot to us, and is a motivation for the entire team to continue providing the best service. We look forward to your next visit for an equally pleasant experience. Sincerely, Management
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Doan S.
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10.0
/10
Reviewed 12 week(s) ago
I have stayed several times at the hotel. The service from this hotel is quite good, even though I stayed in a room where the building turned out to be old.
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Accommodation's Reply
16 May 2025
Dear Doan S, Thank you for your loyalty in choosing Grand Mercure Medan Angkasa as your place to stay several times. We greatly appreciate your time to provide constructive reviews and feedback. We are pleased to know that you are satisfied with the services we provide. Regarding the condition of the building, we understand your concerns and will continue to make improvements and maintenance efforts to maintain guest comfort. We look forward to welcoming you back with an even more enjoyable experience in the future. Best regards, Management
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
cool there is a swimming pool for children. soundproof room is not noisy from sounds from outside the room. the bathroom has cold and hot water. double bed mattress enough for 4 people (2 children and 2 adults). spacious parking lot. breakfast menu has quite a lot of food variations and the taste is really good. the staff are friendly and very helpful
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2 people find it helpful
Accommodation's Reply
16 May 2025
Dear Valued Guest, Thank you for your review of Grand Mercure Medan Angkasa, we look forward to serving you again. Best regards, Management
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Nadia P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Worth it for a staycation or business trip. Comfortable rooms, complete facilities, delicious food and strategic location.
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Accommodation's Reply
05 May 2025
Dear Nadia P, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Best regards, Management
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H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Fast and friendly, Jaya is the key.
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Accommodation's Reply
05 May 2025
Dear valued guest, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Best regards, Management
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Number of reviews per page
20
40