AZ

Ahmad Z.

Staycation

9.7

/10

Reviewed 6 day(s) ago

Friendly staff, best patient care by giving me convenient parking.

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Accommodation's Reply

04 May 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Verified Traveler

Medical

9.4

/10

Reviewed 6 day(s) ago

The staff were very friendly and helpful during check-in and check-out. The location is close to the culinary area.

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Accommodation's Reply

04 May 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

g***s

Medical

8.5

/10

Reviewed 1 week(s) ago

Hotel with good service, clean and strategic location

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Accommodation's Reply

27 Apr 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

B***O

Leisure

5.8

/10

Reviewed 2 week(s) ago

Water issues for more than 6 hours, Wi-Fi not working

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Accommodation's Reply

29 Apr 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We sincerely apologize for the inconvenience you experienced with the water supply and WiFi connectivity during your stay. We understand how frustrating this must have been, especially for a period lasting several hours. This is not the experience we aim to provide our guests. Our team has already investigated the issue and taken steps to ensure it does not happen again. We appreciate you bringing this to our attention, as it helps us improve our service. We hope you will consider giving us another opportunity to provide you with a much better experience in the future. Regards, The Management

JT

J T L.

Leisure

8.2

/10

Reviewed 3 week(s) ago

Nice stay, a lot of food options nearby

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Accommodation's Reply

22 Apr 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

T***A

Medical

8.7

/10

Reviewed 3 week(s) ago

Breakfast variety can be much better for a 4-star hotel compared with Vouk (impressive variety of pastries, naan, baos, yogurt, salad, eggs, condiments for porridge, and very tasty) & Berjaya (wide variety), especially the vegetarian friendly, though Sunway wins slightly in location and cleanliness. The first night, room 0905 was very clean, but the air-con didn't work, so staff assisted in changing to a new room (1005) which is not as clean. The aircon wind blows straight to the bed closer to the windows, so it may not be comfortable when sleeping (too windy on the body). The staff are very helpful and courteous though, and the location is perfect - food stalls nearby & Gama/Komtar is only some 500m away.

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Accommodation's Reply

21 Apr 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. We are glad to hear that you found our team helpful and courteous, and that you enjoyed our convenient location. We are sorry that the breakfast variety did not meet your expectations, especially in comparison with other hotels you have experienced. We value your comments and will certainly share them with our business partner who man the Coffee House for improvement. We also apologize for the inconvenience caused by the air-conditioning issues and the difference in room condition after your move. Your feedback regarding room cleanliness and air-flow direction is noted, and we will work with our maintenance and housekeeping teams to address these concerns. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide a more comfortable and enjoyable stay. Regards, The Management

Rs

Ridwan s. L.

Medical

9.7

/10

Reviewed 3 week(s) ago

The hotel staff are friendly and polite, the room boy is easy to help.

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Accommodation's Reply

20 Apr 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

U***n

Transit

9.7

/10

Reviewed 4 week(s) ago

The hotel staff is very good, starting from security so welcome. The room is so clean, and the food is quite tasty.

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Accommodation's Reply

20 Apr 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Verified Traveler

Business

9.4

/10

Reviewed 4 week(s) ago

The front desk staff was welcoming and accommodating, making our check-in seamless. Housekeeping was top-notch.

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Accommodation's Reply

13 Apr 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

AA

Amir A.

9.4

/10

Reviewed 4 week(s) ago

Everything was flawless from check-in to check-out. Great location and friendly staff. Mr. Naga was always around to welcome guests and very attentive and helpful. Also, Chris at the Front Office was great. Rooms were super clean. Will definitely come back to Sunway Georgetown Hotel soon. My preferred choice. Keep up the good work. Thank you.

1 people find it helpful

Accommodation's Reply

13 Apr 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

t***e

Staycation

9.7

/10

Reviewed 4 week(s) ago

Close to the night food street, there is a white coffee restaurant which also has delicious food, close to everywhere

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Accommodation's Reply

08 Apr 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Verified Traveler

Medical

10.0

/10

Reviewed 5 week(s) ago

Good location, lots of culinary places around

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Accommodation's Reply

03 Apr 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

W***a

Leisure

8.2

/10

Reviewed 6 week(s) ago

The hotel location is easy to find food.

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Accommodation's Reply

30 Mar 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Verified Traveler

Medical

8.5

/10

Reviewed 6 week(s) ago

Near from hawker at macakister

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Accommodation's Reply

24 Mar 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

v***t

Leisure

8.0

/10

Reviewed 6 week(s) ago

Old hotel but still well maintained and close to food street.

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Accommodation's Reply

25 Mar 2026

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

N***a

Medical

9.4

/10

Reviewed 8 week(s) ago

I have stayed here several times. A nice hotel, good location in the city center, clean, everything is good. Will stay here again.

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Accommodation's Reply

10 Mar 2026

Dear Valued Guet Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

I***g

Medical

8.5

/10

Reviewed 12 week(s) ago

The room is good. The toilet lamp can be brighter. Hot water needs improvement.

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Accommodation's Reply

13 Feb 2026

Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We appreciate your constructive comments and our team is definitely looking into the issue(s) seriously for service improvements. We look forward to seeing you again in the not too distant future. Regards, The Management

MM

Mel M.

Medical

10.0

/10

Reviewed 13 week(s) ago

THE HOTEL IS VERY GOOD BUT UNFORTUNATELY MY DAD FALLED IN THE BATHROOM AND COULDN'T WALK WITH ONE BODY.... PLEASE NOTE IF YOU SEE SOMEONE BRINGING A WHEEL CHAIR, PLEASE PREPARE ANTI-SLIP IN THE BATHROOM. LUCKY MY DAD DIDN'T PASS AWAY.

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Accommodation's Reply

03 Feb 2026

Dear Ms. Mel M.: Sunway Georgetown Hotel sincerely apologizes for the inconvenience you experienced during your stay. We take this matter very seriously. Your comfort and safety are always our top priority, and we are continuously working to enhance security in our guest rooms. We sincerely hope that this incident will not cause you any further inconvenience. We appreciate your support and valuable feedback. We look forward to welcoming you back soon. Thank you from the Hotel Management Team.

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MY

Merry Y.

Medical

8.5

/10

Reviewed 14 week(s) ago

The hotel is ok, close to food places, the staff is nice, the room is quite clean, but the carpet, curtains and bed already look old... thanks

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1 people find it helpful

Accommodation's Reply

30 Jan 2026

Thank you very much, Mary. Sunway Georgetown Hotel is delighted that you were satisfied with our excellent service and location. We are committed to improving our in-room amenities to provide you with even greater comfort during your stay. We appreciate you recommending our hotel to your friends and family. We look forward to welcoming you again. Thank you for choosing us for your stay in Penang. Sincerely, The Hotel Management Team

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I***g

Medical

8.5

/10

Reviewed 14 week(s) ago

The hotel is clean, close to culinary

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Accommodation's Reply

03 Feb 2026

Dear Valued Guest, Sunway Hotel Penang George Town is delighted that you were impressed with the cleanliness and convenient location of our hotel. We hope you will recommend our hotel to your friends and family. We look forward to welcoming you back soon! Thank you for choosing us as your first choice for your stay in Penang. Thank you! The Hotel Management Team

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Sunway Hotel Georgetown Penang

Overall Ratings & Reviews Sunway Hotel Georgetown Penang

8.8

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Traveler Reviews Sunway Hotel Georgetown Penang