Dear Valued Guest, Thank you for taking the time to share your experience staying at Pakons Prime Hotel. We apologize for any inconvenience you experienced, such as the room type not matching your non-smoking request, the long waiting time, or the discovery of small cockroaches in your room. We understand this situation is extremely frustrating, especially since you initially requested a non-smoking room. The process of making you wait for approximately an hour in the lobby is also not an experience we should provide to our guests. All your feedback will be taken seriously by our team for improvement in room allocation coordination, handling guest requests, and reviewing the cleanliness and condition of your room. We understand your disappointment and sincerely hope to have the opportunity to welcome you back to Pakons Prime Hotel again. We strive to provide a more comfortable stay that meets your expectations. Sincerely, Danny, Front Office Manager

Dear Ms. Irta, Thank you for taking the time to share your experience staying at Parkons Prime Hotel. We sincerely apologize for the inconvenience you experienced, particularly the discovery of cockroaches in your room, bathroom, and near the bed. We are deeply saddened that after you reported the issue and were moved to a different room, the same situation occurred in the adjacent room. This certainly does not meet the standards of cleanliness and comfort we expect to provide to our guests. Your feedback is of utmost importance to us. We will conduct a more thorough assessment and investigation with the relevant team to ensure this issue is resolved more effectively and that similar incidents do not occur again. We understand your disappointment and hope you will give us the opportunity to welcome you back to Parkons Prime Hotel again. We are committed to providing a more comfortable stay that meets your expectations. Sincerely, Danny, Front Office Manager

Dear Ms. N*i, Thank you for your rating of 8.2 and for taking the time to share your experience staying at Pakons Prime Hotel. We apologize for the inconvenience regarding the shower gel running out and not being immediately refilled. This should not have happened, and it is something we take seriously and will strive to improve our thoroughness in checking and preparing amenities before guests arrive. We appreciate your feedback and hope to welcome you back to Pakons Prime Hotel to provide you with an even better stay experience next time. Sincerely, Danny, Front Office Manager

Dear Ms./Mrs. I*n, Thank you for taking the time to share your experience staying at Pakons Prime Hotel. We apologize for the inconvenience you experienced, particularly regarding the cleanliness of your room, the presence of cockroaches, and the leaky bathroom. We understand that this situation did not meet the comfort standards you should expect. This feedback is important to us, and we will forward it to the relevant department for investigation and improvement. We hope you will give us the opportunity to welcome you back to Pakons Prime Hotel again. We want to demonstrate that we can provide a cleaner and more comfortable stay that meets your expectations. Sincerely, Danny, Front Office Manager

Dear Mr./Ms. M*d, Thank you for rating us 10.0 and taking the time to share your experience staying at Pakons Prime Hotel. We are delighted to know that you felt comfortable and found our hotel suitable for a family vacation. Your trust and appreciation motivate us to continue striving for the best service and accommodations. We hope to welcome you and your family back again in the future. Sincerely, Danny, Front Office Manager

Dear Mr./Ms. E*h, Thank you for your 9.4 rating and for taking the time to share your experience staying at Pakons Prime Hotel. We are delighted to hear that you were generally satisfied, particularly with the service and friendliness of our staff. Regarding your feedback on the security of the motorcycle parking area, we appreciate your concern. This feedback will be used in our evaluation process to improve the comfort and safety of all our guests. We look forward to welcoming you again and providing you with an even better stay on your next visit. Sincerely, Danny, Front Office Manager

Dear Mr./Ms. Tatu, Thank you very much for rating Pakons Prime Hotel 10.0. We are delighted to hear that you and your family felt comfortable during your stay, especially with the friendliness of our staff and the child-friendly atmosphere of the hotel. We are also pleased that the hotel's location near a variety of restaurants in Tangerang added value to your stay. We hope that Pakons Prime Hotel will be your choice again on your next visit. We look forward to welcoming you back. Sincerely, Danny, Front Office Manager

Dear Mr./Ms. S*r, Thank you for giving us an 8.5 rating and sharing your experience staying at Pakons Prime Hotel. We apologize for the inconvenience caused by the cloudy water in the shower, which required you to wait until the water cleared. We value this feedback and will forward it to the relevant team for immediate investigation to prevent this from happening again. Thank you for your cooperation in providing this feedback. We hope to provide you with a more comfortable stay on your next visit. Sincerely, Danny, Front Office Manager

Dear Mr./Ms. G*h, Thank you very much for rating Pakons Prime Hotel 9.1. We are delighted to hear that you found the hotel's location convenient and easily accessible, as it is close to a variety of restaurants. We hope your next visit to Pakons Prime Hotel will be even more enjoyable. We look forward to welcoming you back again. Sincerely, Danny, Front Office Manager

Dear Mr./Ms. N*r, Thank you so much for taking the time to write a review and giving Pakons Prime Hotel a rating of 8.5. We are delighted to hear that you felt comfortable in our room and were pleased with the friendliness of our staff. Furthermore, having Pakons Prime Hotel as your go-to choice for your stays in Tangerang is a very meaningful expression of our gratitude. We hope to see you again at Pakons Prime Hotel, Mr./Ms. N*r. We look forward to your return! 😊 Sincerely, Danny, Front Office Manager

Dear Ms. Susie Y.M., Thank you so much for giving us a perfect rating and for taking the time to share your experience staying at Parkon's Prime Hotel. We are delighted to hear that you were pleased with the friendliness of our staff and the service we provided. Your compliments motivate our entire team to continue striving for friendly, responsive, and excellent service to all our guests. We look forward to welcoming you back on your next stay for an even better experience. Sincerely, Danny, Front Office Manager

Dear Mr./Ms. N*r, Thank you for your excellent rating and for taking the time to share your experience. We are delighted to learn that Pakons Prime Hotel is located near the city center and offers airport shuttle service, making your travel experience very convenient. Thank you for your trust. We hope to welcome you back on your next stay for another memorable experience. Sincerely, Danny, Front Office Manager

Dear Ms. Nita J., Thank you for choosing Pakons Prime Hotel and for taking the time to write a review of your stay. We are delighted to know that the friendliness of our staff and our excellent service left a positive impression on you during your stay. Such positive reviews encourage our entire team to continue striving to provide the best service. We hope to welcome you back to Pakons Prime Hotel again in the future. Sincerely, Danny, Front Office Manager

Dear Mr./Ms. h*i, Thank you for your excellent rating and for taking the time to share your experience at Pakons Prime Hotel. We are delighted to know that the excellent service, friendly staff, and cleanliness of the hotel made your stay enjoyable. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back again on your next stay and provide you with a similarly memorable experience. Sincerely, Danny, Front Office Manager

Dear Mr./Ms. C*s, Thank you for giving us a perfect rating and for taking the time to share your experience at Pakons Prime Hotel. We are delighted to know that the friendliness of all the staff and the quick response from the security team made a positive impression during your business trip. We will pass on your compliments to the entire team, especially the security team, as an encouragement for us to continue striving to provide the best service to all our guests. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, Danny, Front Office Manager