I recently stayed at ARTOTEL Semarang and had a mixed experience overall. The hotel has a unique artistic concept, and the check-in process on the L floor was smooth, although the drop-off area at the G floor felt quite small and slightly inconvenient upon arrival.
During the stay, there were several areas that could be improved. My room package included breakfast that could be replaced with sahur, but it had to be taken at the restaurant. As I was traveling with a baby, it was quite difficult to manage everything early in the morning, and unfortunately my request to have it delivered to the room could not be accommodated. A bit more flexibility for guests with children would be greatly appreciated.
The room concept is quite dark, and unfortunately there were mosquitoes in the room which caused my child to get several bites during the night. On the day of departure, I requested a late check-out but it was only granted until 1 PM. At the same time, there was an electrical issue where the room lights went off due to a short circuit, which disrupted our rest before leaving.
Another inconvenience occurred during check-out when the G floor drop-off access was closed due to maintenance, and I had to carry several bags to the basement instead. With a baby and luggage, this was quite challenging.
Overall, while the hotel has an interesting concept and polite staff, the layout, room readiness, and operational flexibility could be improved. Based on my experience, it may be less suitable for families traveling with toddlers or baby.
