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8.5
Very Good
From 1,610 reviews
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Cleanliness
8.8
Room Comfort
8.7
Meal
8.5
Location
8.6
Service and Facilites
8.6
People often mention about Swiss-Belhotel Serpong
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Traveler Reviews Swiss-Belhotel Serpong
Number of reviews per page
20
40
Customer reviews
a***i
10.0
/10
Reviewed 5 day(s) ago
Yesterday, check-in took a bit of time... it took around 60 minutes from reporting to reception until the key was handed over.
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DA
Dewi A.
9.1
/10
Reviewed 2 week(s) ago
The rooms are comfortable. The location is strategically located near the toll gate. The ballroom is large. It's suitable for events or weddings.
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T***a
10.0
/10
Reviewed 2 week(s) ago
further improve the quality of service and innovate
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SD
Sigid D. K.
9.1
/10
Reviewed 2 week(s) ago
spacious and comfort, air conditioner work very well, one we like is the city view. if your children like train like me this hotel give you train view very often.
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Accommodation's Reply
24 Jul 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience of your recent visit with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in adapting to this new normal. Enjoyed the comfort of Swiss-Belhotel Serpong in terms of the location, service and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warmest Regards, Ria Andrinie. General Manager
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D***d
Business
6.6
/10
Reviewed 4 week(s) ago
Lot of improvement needed for the amenities and the passing by train noise every 10 minutes
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Accommodation's Reply
24 Jul 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience of your recent visit with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in adapting to this new normal. Enjoyed the comfort of Swiss-Belhotel Serpong in terms of the location, service and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warmest Regards, Ria Andrinie. General Manager
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H***n
Staycation
8.5
/10
Reviewed 7 week(s) ago
The room is clean, the gym is too small but it works well, the food is good.
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Accommodation's Reply
23 Jun 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Jekson Manalu. General Manager
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R***l
Business
9.1
/10
Reviewed 11 week(s) ago
The place is clean with very spacious rooms and a great location.
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Accommodation's Reply
27 May 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Jekson Manalu. General Manager
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A***e
8.5
/10
Reviewed 11 week(s) ago
According to the reviews and reviews, it's great.
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Accommodation's Reply
27 May 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Jekson Manalu. General Manager
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G***h
Business
8.5
/10
Reviewed 13 week(s) ago
The hotel is great, the food is also delicious.
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Accommodation's Reply
15 May 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Jekson Manalu. General Manager
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S***u
8.8
/10
Reviewed 14 week(s) ago
Friendly and responsible staff.
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1 people find it helpful
Accommodation's Reply
15 May 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Jekson Manalu. General Manager
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AT
Akhsani T.
Business
9.7
/10
Reviewed 14 week(s) ago
Everything is okay, the staff service is all okay, even when I contacted them for early check-in, they prepared a room without any additional charges.
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Accommodation's Reply
15 May 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Jekson Manalu. General Manager
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Prima J. S.
Leisure
8.5
/10
Reviewed 15 week(s) ago
staffs is very accomodating. no hustle at all. location is very strategic for me
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Accommodation's Reply
15 May 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Jekson Manalu. General Manager
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RO
Randhy O. S. B.
10.0
/10
Reviewed 16 week(s) ago
The hotel staff provided good service.
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Accommodation's Reply
22 Apr 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Roni Martadinata. General Manager
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J***s
Business
10.0
/10
Reviewed 16 week(s) ago
fun, the kids are happy, the room is spacious and comfortable
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Accommodation's Reply
22 Apr 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Roni Martadinata. General Manager
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N***a
Leisure
8.7
/10
Reviewed 17 week(s) ago
The place is okay... take the suite type with 1 bedroom and deluxe room connecting... only the suite bathroom needs a lot of renovation because it's not well maintained.
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Accommodation's Reply
15 Apr 2025
Dear Our Valued Guests, Warm greetings from Swiss-Belhotel Serpong - BSD. Thank you for choosing Swiss-Belhotel Serpong as your accommodation with your family and also for taking the time to provide a review and feedback about your stay at our hotel. Regarding some of the experiences that you have had, first of all, I would like to apologize on behalf of the management for the inconvenience that has been felt. We will use this information as best as possible as an evaluation material together with the Team, we have carried out follow-up actions to each related department, to ensure improvements in the quality of service and products to all guests in the future. We hope to have the opportunity to welcome you back to Swiss-Belhotel Serpong. Yours sincerely,. Roni Martadinata. General Manager
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Amelia S.
Staycation
10.0
/10
Reviewed 19 week(s) ago
a pleasant stay experience, the hotel is clean, easy access, all the staff are friendly and very helpful, the food is also delicious, it is highly recommended.
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Accommodation's Reply
10 Apr 2025
Dear Ms. Amelia, Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Roni Martadinata. General Manager
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A***a
9.0
/10
Reviewed 19 week(s) ago
Please coordinate more with the building's parking management, especially during peak hours or times. Parking spots that say "hotel parking" can be used. I have informed the security guard that I am a hotel guest, but they still haven't given me a spot even though it is empty, only to the receptionist to open it.
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2 people find it helpful
Accommodation's Reply
10 Apr 2025
Dear Valued Guest, Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Roni Martadinata. General Manager
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I***g
Business
10.0
/10
Reviewed 19 week(s) ago
The room is clean and spacious. The staff is friendly and informative.
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Accommodation's Reply
10 Apr 2025
Dear Valued Guest, Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Roni Martadinata. General Manager
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Amelia S.
Staycation
10.0
/10
Reviewed 20 week(s) ago
the staff is very extraordinary starting from the entrance, to the room service is very satisfying, the security is very responsive in helping us when we need a wheelchair, the check-in process is very fast with friendly and agile staff, the room is also very clean, fragrant, and other facilities such as the swimming pool are also very clean.
the breakfast is delicious, coincidentally I stayed during the month of Ramadan so the menu variations are not too many but the taste is delicious and the staff are very kind.. so if you go to the Serpong area, this Swiss-BelHotel is highly recommended
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2 people find it helpful
Accommodation's Reply
10 Apr 2025
Dear Ms. Amelia, Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or vacation at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Roni Martadinata. General Manager
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S***a
Staycation
9.1
/10
Reviewed 23 week(s) ago
Very strategic location, friendly staff service, spacious & comfortable rooms
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2 people find it helpful
Accommodation's Reply
05 Mar 2025
Dear Valued Guest. Warmest greetings from Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your good experience about your recent stay with us. It is always a pleasure to arrange a perfect stay for your business trip or holiday at Swiss-Belhotel Serpong - BSD. We are grateful to know that you are satisfied with our services and facilities in this new normal adaptation. Enjoyed the comfort of the atmosphere at Swiss-Belhotel Serpong in terms of the place, services and our helpful staff during your stay at Swiss-Belhotel Serpong-BSD. We look forward to your next visit and send warm greetings from Serpong. Warm Regards, Roni Martadinata. General Manager
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Number of reviews per page
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40
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