Terrible experience. The apartment was filthy and unfit for purpose – stained bedding, blocked sink, broken toilet and shower, bed bug bites, and no mattress protectors. Curtains fell down, half the lights didn’t work, and dirty bedding was stuffed in the wardrobe. We raised concerns before travelling after seeing reviews about bed bugs, but the host refused to cancel. Once there, they ignored our messages and later denied all wrongdoing. We were stuck as it was Pride weekend with no other options available. Avoid this property at all costs – it is not as advertised and completely unacceptable.

It’s a loft room so has lots of narrow steep stairs. Ok with a small bag but tough if your travelling with lots of stuff. That said once you have made the climb like any decent hill the view from the top was worth it. Nice room. Clean. Bed very comfortable. Shower is great. All you need really. Great local atmosphere with bars and eateries near by. Would recommend.

I booked this room late one evening and didn't notice there were some reviews mentioning BED BUGS. I messaged the property asking if they had fixed the problem since the reviews, but didn't get a reply. So I felt suspicious. As soon as I checked in, I looked for signs of bed bugs and found many dead bugs in the corners of the room and under the bed. The carpets were heavily soiled and stained and there were other disrepair issues in the place. I immediately removed my bags from the room, and asked the co-host to cancel my stay. She said she would contact the main host. I waited 20 minutes outside on the street with no response. I used the hotels.com chat to report the situation. Within 30 minutes, the host agreed to cancel and refund my booking. I'm grateful that the host was agreeable to my refund request. Still, it was super inconvenient as I had to find alternative accommodation in the last minute. I suggest the carpets should be removed and the bugs exterminated by a certifed company before this host is allowed to list their property for rental. I cant fully vouch for it, because I didnt stay there. But it is in an excellent location, with easy check in, and nice decor... If only they can fix the bug problem and fix a few of the other broken issues, it would likely be a great stay.

BED BUGS! My partner and I arrived here late in the night and went straight to bed upon arrival as we were exhausted from a full day of traveling. When woke up, we noticed bugs crawling on the bed and bites all over our legs. We took pictures and videos and immediately sent to Expedia, and they contacted the owner of the property. THE OWNER LIED and said he “saw us smoking in the room” therefore he was not going to give us a refund. Let me clarify, my partner and I do not smoke, and have never smoked in our lives. The owner clearly knew he had a bed bug issue on the room and was ready for excuse to not refund us. Even with pictures and videos of the bed bugs crawling on the bed, 1 crawling on our leg, and bite marks on our ankles, we were not refunded. 3 hours of phone calls with Expedia, no resolution. DO NOT STAY HERE IF YOU ARE TRAVELING!

Review of Kerkstraat Residence – Amsterdam We recently stayed at Kerkstraat Residence in Amsterdam and, unfortunately, our experience left much to be desired. The Positives:
 Kerkstraat Residence is centrally located, making it easy to walk to shops, museums, and restaurants. This made our time exploring Amsterdam very enjoyable and convenient. The Negatives: 
The accommodations were disappointing from the moment we arrived. Our room was not prepared upon check-in, a frustrating delay as we had to wait for a housekeeper to clean the space. The innkeepers were unable to provide a clear explanation, other than blaming Expedia (our booking platform), though they did promptly send someone to clean. The initial impression of the property was quite poor. The carpet inside the inn was dirty and unvacuumed, and outside the entrance, we were greeted by a dead plant in a pot—a small detail, but one that set the tone for what followed. The last-minute cleaning job, though appreciated, was rushed and did little to improve the room’s overall presentation, which was modest at best. The reality of the room did not match the online images we had seen when booking. There were multiple maintenance and cleanliness issues, including: Non-working light bulbs (only one bulb functioning in a fixture that should have had three), inadequate bathroom lighting, dirty carpet, even after being vacuumed, no place to hang bath towels, a filthy bed headboard. The space felt more like a hostel.

The location is beautiful and the apartment is very clean and well styled. The property was a little tricky to locate at first as there is no signage/reception. Be aware that you will need to take your luggage up a very narrow flight of stairs.

Really dirty place. Everything seems broken. Dust everywhere, toilet doesn't flush properly, you have to do it manually, the button plate is broken. The jacuzzi bath doesn’t work, the shower on the bath doesn't work it was the only reason we chose the hotel. Let down.

Dopo aver atteso le 15:00 per accedere alla camera all arrivo riscaldamento staccato, finestre aperte, polvere e ragnatele ovunque. La camera era davvero sporca, probabilmente le pulizie nell’ ultimo anno non erano mai state fatte, e per ciliegina sulla torta una carta di preservativo sotto il letto, Ho fatto notare il tutto al proprietario che si è presentato senza preavviso alla porta della camera, dopo aver fatto notare il porcile nel pomeriggio ha almeno provato a togliere le ragnatele, la carta del preservativo è rimasta sotto il letto, Che dire una camera davvero sporca, se prenotate per due persone la polvere vi farà molta compagnia

Really nice room in a great location that is walkable to all areas of Amsterdam. Great value for money and smooth check-in/out. Would recommend!

We booked a stay here in March. On arrival we found the property to be dirty and have a bad smell. The carpets are dirty, and the bed headboard was broken and also smelled like the sheets had not been clean. The pillows are also yellow and stained. The owners were contacted but did not reply until several hours later. As the property is not habitable we had to book alternative accommodation. The owner's pictures do not represent the current condition of the property. Avoid staying here. If you look the property listing on other websites (trip advisor) you will see similar complaints about how unhygienic the property is.

Great location, nice place. Sadly jacuzzi bath tub was not working.

Spacious room. Quiet.

Good location and very spacious room. Access was easy. However, the shower is a real dribble (not enough water pressure) and there is major road works on the street which are audible from bed. Not only you can hear the noise but the bed also will vibrate in the morning as the excavators are doing work. If they fix the water pressure and the road works get done it's a good location.

Perfect location with all main sites in walking distance. Welcoming and easy to access property, all essentials covered.

We did not receive notification our room was ready until we prompted after 3pm. No toilet paper, so communicated immediately to staff, but no response until next day. Had to ask friend for TP, which was embarrassing. Staff realized we were missing bath mat, additional towels and coffee pods, so sent next day. We are young, but stairs would be difficult for older guests with bags. Should be warning about this in bio. Bags of laundry littered the common hallway for 2 days. Unique space, but not worth the trouble, however neighborhood and location are great!

Esta propiedad no es lo que dicen y muestran ser en esta plataforma. El propietario me estafo, porque cuando estaba tratando de comunicarme con el nunca y este me respondio, al igual que no le respondia a los agentes de expedia. Me mantuvo esperando por mas de 2 horas afuera de la propiedad y cuando me estaba yendo del lugar aparecio alguien el cual me pregunto: estas esperando a MIKE? le dije si, y luego me mando la informacion de como acceder a la propiedad. Las escaleras eran la entrada al infierno, trate de subir al primer piso y mis problemas en la espalda no me permitieron subir un escalon mas. Y lo peor es que estuve tratando de cancelar para tener un reenvolso y El dijo que no me reenvolsaria y yo perdi mi dinero. en pocas palabras esto es una estafa, es un irresponsable por no poner los reales detalles de la propiedad, aparte de la peste que tenia en el pasillo. Ladron es mi definicion para este dueno. English: This property is not what they say and show on this platform. The owner scammed me because when i was trying to communicate with him, he never responded, just as he did not respond to Expedia agents. He kept me waiting for more than 2 hours outside the property, and when I was leaving the place, someone appeared and asked me: are you waiting for MI*E? I said yes, and then he sent me the information on accessing the property. The stairs were the entrance to hell, I tried to go up to the first floor, and my back problems prevented me from climbing it.

This place could be amazing but fell short in so many areas

This place is in a very good locations. Walkable distance to many attractions. Conveniently nearby cafes, restaurants  and grocery stores. There are decent luggage storage places about 5-10 mins away, if you arrive before check in time. My only con is the very tiny fridge and stairs. If you have heavy luggage or bad knee, then I wouldn't recommend this place. Otherwise it's a really great place to stay.

The room was really comfortable and clean and the location is great. Pretty cool place to stay overall. A bit noisy on the street at night but that cannot be helped. The room had almost all the necessities...could have used more towels, some creamers/sugar for the in-room coffee offering and some of the lighting was missing. I would stay again though as it was nice overall! The staff, while not on hand were easily and promptly accessible by texting.

The location is excellent and the room is spacious and very comfortable. Check in was easy with the lock box and communication was very good. We did find that there were no towels left in the room for us but this was rectified very quickly. There is no door between the room and bathroom which we knew about but were a bit confused as to how one couldn’t be put in, even if just a curtain! Also the jacuzzi bath is really nice but it would be great if the owners could leave instructions for using it as there are quite a lot of knobs and buttons! Overall though, we had a fantastic stay and the location and character of the property made our trip.