Ian
with Partner
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Property was OK and restaurant was good, but Novotel took a room charge deposit by credit card when I booked the room via Expedia. Then they insisted on full payment again when we left, saying that the deposit would be cancelled promptly. 3 weeks later the deposit is still showing as pending on my credit card account. Not acceptable.
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