I stayed in the Panorama unit and was very satisfied! The view was stunning. The towels and bed linens were very clean and new. Breakfast was basic (the staff at the counter frying eggs had a cold, expressionless face). The room was well soundproofed; I could hear some noise from the hallway but absolutely nothing from the neighboring rooms (I did hear the sound of chairs being dragged upstairs - negligible). The reception and security staff were polite. The area inside the elevator lacked design, which was a bit depressing.

Facilities: 8/10 I have mysophobia but when I entered the hotel, especially the restroom, I had no fear. The hotel itself looks so “romantic” and of course, my cozy room was warm, comfortable and clean. This is exactly the first time I stayed in such a hotel that looks so “botanic” like this. And the neon lights “Em Oi” was cool as well :)) Similarly, I liked your wheatstraw toothbrushes as they are great for our health and the environment too! Customer service: 9/10 It is understandable that buffet table cannot be set up due to the amount of tourists, recently. However, to prevent guests’ frustration, the staffs offered us a menu to pick our food and directly bring then to our guest room. On the other hand, they kept the conversation continuous by asking questions like “How long will you be staying here?”, “What places have you visited?” Or “How do you feel about Em Oi?”. By this way, the staffs not only showed their hospitable attitude towards us but also their enthusiasm. Recommendation: For the betterment of Em Oi’s ambiance, you may add some candles or anything that make a good scent in the lobby, where impresses us in the first place. Sweets or little glasses of beverage can also be prepared when you welcome your guests.

My vacation only 1 night at Nha Trang city. I choosed Em Oi Hotel. This is a fantastic place to relax. The space is very and 4-star quality. I was really fascinated by the view of the hotel, from the lobby, the reception area, the restaurant and the pool. The staff are very friendly and helpful to us. My bedroom is really satisfied with the beautiful view of the sea and the city. I will definitely return Em Oi Hotel in the next week's work.