We arrived to check in around 4.30pm. The exterior lights were all lit but the grounds looked as though someone had recently stopped work. Water hose left in the entrance to the guest quarters and other gardening equipment lying around. The premises didn't appear to be open. No interior lights on most doors locked. We entered what seemed to be a bar area and called out .An older woman appeared from an office area beyond the bar. We said we had a booking which she went away to check. She handed us a room key and pointed to the access to the rooms. She told us the bar was open until 8.30. We went to the room and on the way noticed what appeared to be bags of dirty washing in the corridor. Upon entering the room it became increasingly obvious that the room and decorations were in a state of disrepair. The wallpaper was peeling from the walls ,paint was peeling from the bathroom ceiling. There were old coffee spills and stains on the doors and cobwebs on the ceilings. There was a provision for coffee and tea ie. a kettle ,two cups and saucers and coffee in a glass jar and tea bags and milk. The coffee cups had coffee stains on the outside and rings of dried coffee in the base of the cups. The coffee and tea bags could have been there for any length of time and given the state of the rest of the room we decided not to use them. There were two glasses in the bath room,neither of which were useable due to the fact that they looked as though they had been used and not cl

Lovely staff and first class home made lassagnna. Hotel unication its great and just have to cross the road and walk around a lovely Abbey Thanks a lot Gus

Wonderful location but staff most unhelpful and rude

It was like going back to the 1950,s decor very old , breakfast was awful 1 sausage 1 slice of bacon over cooked egg burnt tomatoe . Warm toast

Fairly.basic but clean and tidy.

I didn’t see any personnel during my stay. My key was on top of the reception desk for me to pick up . I desperately wanted a shower after the long drive but no hot water . None the following morning either . The bar / restaurant was closed . My view from my room overlooked what appeared to be a scrap yard .

Very nice and peaceful yes would go back when am back in Wrexham area recommend the hotel, the surrounding area is picturesque

Very peaceful environment

Slightly dated hotel, but had a nice cosy feel. Good location for walking into Llangollen

Staff was lovely clean room comfy beds Mountain View’s lots of sheep around very nice will stay again

Cleaner was nice doing a good job , bar and restaurant closed , outside areas were a mess grass hadn't been cut this year the decking on the lawn was ready to fall down the room was ok ,dated bathroom, bath panel was ready to fall off and to top it all off there was no heating or hot water.

Location is great. Hote Is basic as reflected in price as well as reviews. Restaurant at hotel was terribly understaffed - only one chef. Took an hour and 20 mins for food to arrive. Secondly, there was no daily cleaning or towel change and was not mentioned clearly.

The room wasn’t bad, and nothing was inherently bad. It was relatively clean. Although, the bath panel was off, the room smelt damp, there was no hot water, the bath mat was mouldy.

Dingy, not like the pictures. We booked somewhere else

Really pleasant stay great location and comfortable room.

The room was not very clean Hair in bath and floor had not been hoovered

Nice location

It’s like it’s still in the old days old blankets bed u could feel the springs in it . towels had dirt on them cob webs in the light . Nobody there to greet u key left with a piece of paper . No breakfast all doors were locked to the bar no dinners on . All holiday not good at all . Didn’t stay two days as car broke down and had to be taken home so waiting to see if I get a refund for the one night we didn’t stay…

Used packet of condoms under bed. Member of staff not very helpful when we asked about food. We couldn't take food to our room, even though they didn't serve food. No hot water. Positive part was the comfy bed.

shocking