This is not a cheap place, so to find a small room where one of the bedside lamps didn't work, where the shampoo dispenser in the shower didn't work, where the curtains were torn, it's not good enough. And I thought I'd mention this when checking out, but when I handed in the card, the guy at Reception didn't even look at me, carried on his inconsequential conversation with his mate, and didn't bother asking or even saying thanks and goodbye. Nothing other than poor and overpriced.