I checked in on Monday, 9 March 2026. The two front desk agents, Therese and Joan were amazing. Both were attentive and made everyone feel welcome. Therese checked me in directly and Joan stopped by to offer conversation as well as a warm welcome. Great start to the stay! The room itself was fine. Clean and we'll attended. The bed wasn't anything spectacular, which you might hope for at this price point. I was out on adventures (snowmobiling, wandering, etc.) so I never had an opportunity to utilize the sauna and jacuzzi. However, I met a couple who had used it and said that it was enjoyable. Breakfast was included and was delicious. I had a burger and drinks at the bar and these were good as well. My only curiosity is they have a beautiful dining room with great views that is only open during breakfast and dinner hours. It closes at 10 am and reopen at 6 pm, so it basically sits empty for 8 hours a day. It would be nice to be able to sit in this space during the day to have a cup of coffee, etc. Seems a bit underutilized. The staff were amazing. Everyone I encountered was attentive and thoughtful. Camila checked me out, as well as offered me a cup of coffee while I wanted for transportation to the airport. The location is stunning as well (walking distance to the high street as well as the sea). Highly recommended. I cannot wait to return!

it was friendly and cosy. only minor issue was no dressing gowns in the room

Yes and yes

Taking into account where you are 500 miles from the North Pole! This is a Excellent hotel! Location excellent , Breakfast excellent choice & breakfast Room views , Pub food on site excellent pizzas only gripe Plant based burger had No burger and was just salad in a bun?? I tried to explain a plant based burger means with a McCartney or Beyond burger included? But they didn’t get it? Superior rooms are best views of snow capped Mountains Hot Tubs & Sauna lovely (small fee for use)

The room was dated, in need of refurbishment. However, the bed was extremely comfortable and also the bedding is lovely. Breakfast top quality, something for everyone, so much to choose from including smoked salmon, fresh fruit, gluten free, nondairy.

Great hotel great location, great bar attached. The only thing that could be improved would be the lighting in the rooms. They are very dark.

It was a nice stay in the arctic.

Heating, sink smell, services

Excelent Breakfast shower and amenities good temperature in room and the staff lovelyj

Clean room

Staff were super friendly and made sure we had our tours planned. Made sure we had access to drinking water. Good location. The winter gear we rented was delivered straight to this hotel. The bus from the airport goes straight to this hotel. The breakfast was 10/10 amazing variety defiantly met US standards.

Beautiful views and central location great pub with food

Room was very spacious, clean and toasty warm. Breakfast had plenty options and really tasty. There was a bar on site that served food which was great in the evening after exploring all day. Staff were super friendly and helpful.

Everything was good, the location was perfect.

Clean room, very comfortable bed, helpful & friendly staff. Made to feel very welcome Had a very enjoyable stay, definately stay there again

Rooms are clean and modern, very comfortable. Instant hot water and great pressure in the shower. Front desk staff is very friendly and always very helpful. The hotel offers text message alerts for northern lights and thats how we saw the most spectacular display during our visit.

My view was amazing

Room was nice and clean apart from it appears the toilet was missed from the previous guest. The views were lovely over the town and mountains south of Longyearbyen. Staff were always lovely and happy to help with a smile. Great amenities and spaces

Nice design of the public areas, breakfast was lovely, room was clean

Great morning buffet, though the scrambled eggs are rnny the salmon more than made up for it. Checkin fast although everyone arrives by bus at same time.