Staff went the 'Extra Mile' to make my stay very pleasant. Thank You

on arrival we request more pillows as there was only 3 in a family room hours later returned to ask again no pillows turnt up , one of the beds had a big dip in the bed , there was cracks in the wall , breakfast was terrible no cooked couldnt call it continental there was cereal with gone off milk toast & choice of 2 muffins , tea & coffee, all in all over priced & will not say here again

The rooms and I say rooms because we had to refuse the first room which had faulty central heating, excessive water on bathroom floor and a bed with worn out mattresses. To add insult to injury they threaten to call the police instead of offering another room when my wife complained. The second room also had flooded bathroom, broken TV, faulty window and faulty heating we endured the three nights but will never return.

Could not be bothered to open up carpark for us. Sent us on a poorly instructed detour to park at rear of hotel. Lifts out of order. Got to breakfast and no knowledge of us paying for breakfast. Lack of cutlery at breakfast, just very poor customer service all in.

Clean tidy

All excellent

The room was clean, river view as booked. The staff were all first class: from the initial greeting at reception/booking in, through each member of staff on that desk morning & evening, to the lovely lady in charge of the breakfast area - every one was excellent and a credit to your hotel. One thing that needs to be addressed: There was no deadlock, working door chain, or other method of securing the door. I would not recommend that room for any solo female as there is nothing to protect them other than an easily bypassed Yale lock on the door. Please address this deficiency a.s.a.p. for the sake of your customers and their safety (and peace of mind). Thanks.

Everything was great except the bed need a new mattress,

The room was clean and tidy there was a very noisy party going on thoe and got no sleep till late hours of morning and bar was not friendly and no ice either

The room has been updated since my last visit - but for the money the hotel takes some beating. Half way between Rochester and Chatham with free parking - nice bar too !

Great place and staff.

Lovely stay and great room

Good value

Clean room, staff were great

The receptionist was really helpful and pleasant. The room was clean, it will be much better when all the rooms have been updated. Although it was ok for money I would not return because there is a very steep and narrow set of stair to climb from the car park at the back.

Check in with Layla was easy, friendly and informative

The hotel was very dated, had a really bad smell through out, the room was very grubby, with dripping taps in the bathroom, moukd around the shower & sink. Ive never been to an hotel in such poor condition Myself & my husband decided not to stay there & moved onto a travel lodge in the area.

Staff didn’t mention the free breakfast upon checking in so we didn’t even know this was part of our stay. Communal areas were filthy, stairs looked like they hadn’t been cleaned in years. Shower was rubbish, even boiling hot or freezing cold. Location was convenient just not that nice. Hotel looked like it was stuck in the 90’s. Bedding was clean, mattress felt like sleeping on a bed of just springs

Heating didnt work staff were doing their best the hotel was badly maintained and we ended freezing at night and one of us ended up with a bad chest infection

Good that I could choose what I want for breakfast. Room was comfortable. Staff were helpful. Room was clean.