Overall Ratings & Reviews Bali Mystique Hotel and Apartments

Overall we had a lovely stay. The property is a little tried but hey you get what you pay for. It costed us about $45 per night so we were not expecting a 5 star resort. Staff were friendly and it is in a great position to shops, bars and food. We would stay there about.

Broken glass in the doors and windows, Power outlet hanging out of the wall, dirty stained towels. Blocked drains where they have tried to cover the smell with air freshener (it doesn't work). Bathroom with an open ceiling that allows hordes of mosquitoes in the room. Doors that don't close. They've obviously completely given up on any kind of maintenance, This place is not only uncomfortable but obviously dangerous. I honestly wouldn't stay here again if it was free. To make it even worse the hotel provides the worst day tour of Bali that I can possibly imagine with a tour guide that probably doesn't speak English (it's hard to say when he doesn't speak). This hotel should be avoided at all costs.

This was the worst dive of a hotel I have ever stayed in thank god it was only for two nights, if I wasn't so broke I would have just gone elsewhere. After the first night we woke to a really funky smell from the drains yep it was sewerage smell, we complained three times the next day to get someone to sort it, they did what they could but we had to put face washers over the drains and a bath towel along the bottom of the door so we could sleep and have a break from the smell. I notice some discolouration on one of the pillows and when I peeled the pillow slip back the pillow was filthy with mould stains and yellow staining from the countless guests drewel, it was absolutely disgusting this hotel doesn't use pillow protectors. As you enter the foyer there is a kitchen it stinks I can't believe they have even put tables there for you to dine in that stench. There was a dog laying in the foyer not at all professional, and my daughter made an appointment with the beauty salon where there were kittens running around and jumping on chairs, not at all sanitary. Everything in this place was dirty and dingy and I can't believe they are allowed to even advertise on last minute.com they should be shut down. Disgusted.

The hotel is well located in Semiyak area and close to local warungs and upmarket restaurants. The hotel itself is in need of a good clean up, declutter of the entry area and application of general maintenance. It was comfortable and convenient - for those looking for the old Bali hotels. The garden bungalows lack some basic needs such as wardrobe drawers etc The room tends to be quiet except when local hotels (Dash/Montego) are playing loud, repetitive, mind thumping music.

Really friendly staff and very accommodating. The communal areas could be updated however and general cleanliness improved e.g. leaving dirty plates on the side in view of customers and bathroom ceiling leaked when it rained. A few small improvements and this place would be a great oasis in a buzzy area.

Close to the beach, many good shops & restaurants. It really is a little oasis once you are at the hotel. Good value for money. We stayed 2 nights in the standard bungalow which was compact but has all you need for the stay. If we were staying longer, would have chosen the superior bungalow for a little more room. Will stay again.

Excellent value for money, very friendly staff, clean room and facilities. Food in tv mystique cafe was a little disappointing but doesn’t reflect on the hotel. Would definitely return and recommend.

The staff where fantastic, truly made you feel welcome. Bungalow was a superb way to spend a relaxing week. Great location, walking distance to the beach, Seminyak Square and with a great assortment of restaurants to chose from within 10 minutes of your door.

Very accommodating - thank you for a pleasant stay.

Great resort, polite and very helpful staff, good location. The place has amazing potential but it could do with a little investment. I would definitely go back!!

Bungalow very cosy.Place is a bit tired in eating area and foyer. Very close to good cafes etc

The staff were happy to change me to a different room when the ac wasn't working. They were always happy to help and the location is great for all the good things in seminyak.

Fabulous hotel would definitely return. Everything needed nearby.

good stay right across from potatohead

we had a quick weekend in bali to attend an event at the very well known potato head club. it was just a short walk. there are lots of great restaurants in this area and it was a bit quieter than i expected, which was a nice treat. the rooms are cute, but the rooms smelled very musty and are a bit dated.

Easy to get to beach for walks surf lazing about. Just out of the main busy part of Seminyak but easy access. The staff here are wonderful. Nothing too much trouble from helping with Luggage to giving advice on tourist spots. They help to arrange requests eg cooking courses.

Beautiful rooms, great pool and very friendly and helpful staff.

Beautiful huge penthouse suite, plenty big enough for a family of 6, although not enough towels or bottled water provided. Room service food was excellent. Only complaint was pool bar was not open & they ran out of towels. Pretty good value for money, especially for families.

The breakfast was ok. However, it's the service that really lets it down. These staff need training in waitressing! Despite being guests with breakfast included, they continually left us waiting and offered us menu cards. We only had one option! They were all very sweet, but incredibly slow at taking our order, making our drinks and then delivering our food - and it was often not what we asked for! For example I always wanted no garlic on my mushrooms / tomatoes and they kept adding it anyway! One day I told the waitress we were in a hurry and would like breakfast quickly as a car was coming to take us out for the day and she said ok, but then continued to lay tables ready (even though we were the only guests!) We only once got the yoghurt and honey that was meant to be included in the breakfast, the rest of the time we constantly had to remind them. The room cleaning was excellent and they cleaned every day. The towels were large and soft and smelled lovely. Overall I would say all the staff need more customer service training. They are sweet and laid back but it was also my sisters 40th birthday which was why we came to Bali and I asked for several things on email before we arrived and none of them were suggested or remembered by the reception staff! Overall we had a good stay, but the hotel is definitely only 3 star. The staff are friendly but ineffective and the area has terrible traffic and no safe place to walk.

Room was nice and very big, with even a kitchen. Bathroom could be better, there was a roach which the staff killed it for me.