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Traveler Reviews Super OYO 89300 Zen Garden Resort
Number of reviews per page
20
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40
40
Customer reviews
MA
Maidatul A. b. M. N.
5.8
/10
Reviewed 86 week(s) ago
Television in the room is not working. The technician come to our room and try to fix it. But the problem cannot solve. We already book for 2 night. Unfortunely we cannot stay at the hotel without television. So we talked to management that we will only stay for 1 night and another 1 night we want hotel to refund our money. The management agreed to refund our money but they want us to deal with online agent. Already contact customer service via chat session. Hopefully I can get my money back since I already checked out from the hotel this morning. The toilet also not clean. I have find a lot of ants and I clean the toilet by myself.
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Roszaliah
9.1
/10
Reviewed 103 week(s) ago
Beautiful scenery, quiet and relaxing. The room is big, comfortable and the facilities are all good.
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Rc
Rozaimie c.
8.7
/10
Reviewed 169 week(s) ago
Pro: Spacious & clean room. Serene environment. Has a beautiful garden. Hot water centralized & work well anyti me. Cons: Away from main road, poor road condition. No wifi & no 4 G signal.
1 people find it helpful
Accommodation's Reply
06 Apr 2022
Thanks for the positive rating, Rozaimie! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day!
Regards, Jane!
RIO
9.7
/10
Reviewed 171 week(s) ago
Very cozy and classic, bad things are only the roads going to the place and the mobile phone signal is poor.
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MOHD AZZLAN AWANG
6.0
/10
Reviewed 171 week(s) ago
This hotel located at remote area with gravel road. Accidentally booked this hotel because of the pin map shows it is located near main road (already informed the app to relocate). It was business travel and we are too tired and just check in, as we arrived around 12midnight. The room is good and clean. The hotel is nice and quiet. But we had sleepless night, perhaps because we are not use to this situation.
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Accommodation's Reply
10 Mar 2022
Thank you for your valuable feedback, Mohd. We'll look forward to hosting you soon. Have a great day!
Regards, Melati!
NR
Nur R. B. A. H.
6.0
/10
Reviewed 172 week(s) ago
Room blankets and pillows smelled, requesting extra blankets is not allowed. It's very cold at night so be sure to bring a sweater to sleep
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1 people find it helpful
Accommodation's Reply
07 Mar 2022
Sorry for the inconvenience, Nur. We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Melati!
RT
Ria T.
8.5
/10
Reviewed 173 week(s) ago
Bilik yang besar, tempat yang bersih dan pemandagan yang indah dan sesuai untuk family yang ada anak kecil.
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Syifa
9.4
/10
Reviewed 179 week(s) ago
Quiet atmosphere. Clean room. Next time will be here again. Recommended
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j
junly
8.5
/10
Reviewed 216 week(s) ago
overall ok. quiet place, so calm, away from busiest town. only the road condition make the rating 7/10. if small car have to drive carefully. got holes and still some gravel. I booked executive suite. the room quite big and have balcony outside to stay. view also ok. need go to kundasang town for food no restaurant or shop nearby.
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MN
Md Nor A.
Family
8.5
/10
Reviewed 273 week(s) ago
the entrance is a bit difficult..view the details..the park2.
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Mohd Hafiz bin ahmad
8.5
/10
Reviewed 289 week(s) ago
The place is beautiful. Awesome view. Room is good.have water heater at shower and sinki. Tv room not functioning. No cafeteria. Need to buy food from town. 1.5-2 km off road. Kundasang lama village road..value for money.
1 people find it helpful
MOHAMUD FOUZI BIN AHMAD
6.2
/10
Reviewed 290 week(s) ago
1. Poor entrance to the hole. 2. No breakfast. 3. No television broadcast.
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2 people find it helpful
SH
Shida H.
8.5
/10
Reviewed 292 week(s) ago
good. but the tv just got 2 channel which is one of them don't have a sound.
1 people find it helpful
Kustina Kusmady
Family
8.5
/10
Reviewed 294 week(s) ago
Best! The atmosphere is quiet, the room is ok, comfortable, large and clean. Insyaallah next will be here again.
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1 people find it helpful
JA
Jenneper A. B.
9.4
/10
Reviewed 295 week(s) ago
I'm satisfied with the service and the surrounding was awesome. Surely will stay again.
1 people find it helpful
Siti
9.1
/10
Reviewed 297 week(s) ago
The room is directly opposite the mountain where the corridor is and the seating area enjoys the beauty of the mountain.