I chose this hotel specifically for their “soundproofed” rooms on a Saturday night, and had the pleasure of being kept awake until 2am from drunken yelling, screams, fighting (a literal fight) and a general crowd of the intoxicated. It would have been fine if my 1am request to the concierge had been met with anything other than “oh, sorry!” and then another “sorry!” when I requested a late checkout to compensate for the lack of sleep. At that price point…idk. I’d have hoped for better customer service when a hotel guests experience falls short.