Bobotel Gatot Subroto Medan

Explore Bobotel Gatot Subroto Medan
7.7
Pleasant
From 1,485 reviews
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Cleanliness

7.6

Room Comfort

7.5

Meal

7.2

Location

8.1

Service and Facilites

7.6

People often mention about Bobotel Gatot Subroto Medan
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Distance to City Center (23)
Ambiance (21)
Bedroom (19)
Room Space (17)
Accessibility (16)
Staff Friendliness (15)
Surroundings (14)
Check-in/out Time (14)
Soundproof (14)
Bathroom (14)
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Traveler Reviews Bobotel Gatot Subroto Medan

Number of reviews per page
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40
Customer reviews
d***i
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8.1
/10
Reviewed 4 week(s) ago
There's no convenient parking, and there's no security. I'd be afraid to bring a vehicle to stay here.
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1 people find it helpful
Accommodation's Reply
22 Sep 2026
Good afternoon, valued customer. Thank you for choosing to stay at Bobotel Gatot Subroto Medan and for taking the time to write a review about our services. We are deeply saddened to read your review and apologize for any inconvenience caused. We strive to provide excellent service to all our guests, but it is clear that we were unable to meet your expectations. We have informed the relevant departments of your concerns and have made the necessary changes. We assure you that you will receive the best possible service on your next stay. We look forward to welcoming you again. Thank you.
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Fikri Z.
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8.2
/10
Reviewed 7 week(s) ago
The hotel is located right in the city center, with plenty of restaurants and cafes nearby, which is very convenient. However, I was quite disappointed with the room. I specifically requested a queen bed, but I was given a twin-bed studio instead. I had also mentioned in the request section that I preferred a room with a window, but unfortunately, my request was not fulfilled. The breakfast was provided in a packed meal, and the fried rice tasted quite average.
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Accommodation's Reply
22 Sep 2026
Good afternoon sir/mam, we'd like to thank you for staying at Bobotel Gatot Subroto Medan and we also say thank you for your time to review about the service of our hotel and we felt sorry for your discomfort while staying at our hotel, we always try to give the best service to our guest,but it's clear that we failed to fulfill your expectations, your worry has been taken to the related department. And we already made some changes that has been done and will ensure you for the best service for your visit to our hotel in the future. We are looking forward for your next visit at our hotel. We heart you.
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Muhamad R. A. a.
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Staycation
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8.8
/10
Reviewed 8 week(s) ago
The hotel staff is very friendly and responsive.
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Accommodation's Reply
22 Sep 2026
Hello, valued customer. Warm greetings from Bobotel Katsu Maidan Hotel. Thank you for taking the time to write a review about your stay at our hotel. We are delighted that you had a memorable experience and enjoyed the atmosphere and facilities. Guest comfort is our top priority, so we will do our best to provide the best service to all our guests. We hope to welcome you back again.
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Eva
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8.3
/10
Reviewed 9 week(s) ago
The room is small. But it's fine for a daily stay with business.
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Accommodation's Reply
22 Sep 2026
Hello, valued customer. We are pleased to inform you that Bobotel Katsu Maidan Hotel would like to thank you for taking the time to write a review about your stay at our hotel. We are delighted that you had a memorable experience and enjoyed the atmosphere and facilities. Guest comfort is our top priority, and we will do our best to provide the best service to all our guests. We hope to welcome you back again.
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B***n
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Staycation
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9.4
/10
Reviewed 14 week(s) ago
Great, clean room, water heater is okay overall.
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Accommodation's Reply
22 Sep 2026
Hello, valued customer. Warm greetings from Bobotel Katsu Maidan Hotel. Thank you for taking the time to write a review about your stay at our hotel. We are delighted that you had a memorable experience and enjoyed the atmosphere and facilities. Guest comfort is our top priority, so we always strive to provide the best service. We hope to welcome you back again.
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Guest
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9.4
/10
Reviewed 14 week(s) ago
The hotel staff was very friendly and the location was close to the mall. We'll definitely book again in the future, hehehe.
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1 people find it helpful
Accommodation's Reply
22 Sep 2026
Dear Valued Guest, Bobotel Katsu Medan Hotel respectfully submits your review of your stay at our hotel. We are delighted that you had a memorable experience and enjoyed our atmosphere and facilities. Guest comfort is our top priority, and we strive to provide the best possible service to all our guests. We look forward to welcoming you back again.
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K***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
The only problem I had was with the bed. I requested a king-size bed, but it turned out to be two twin beds pushed together. Because of that, the seam in the middle of the bed was uncomfortable and not very soft. However, it might have been because they ran out of rooms with king-size beds, since I stayed there during the power blackout incident. Other than that, I had no issues during my stay. I really liked the ambiance of this hotel, it was very calm and peaceful even though it is located close to the main road.
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1 people find it helpful
Accommodation's Reply
22 Sep 2026
Dear Valued Guest, Bobotel Katsu Medan Hotel respectfully submits your review of your stay at our hotel. We are delighted that you had a memorable experience and enjoyed the atmosphere and facilities. Guest comfort is our top priority, and we strive to provide the best possible service to all our guests. We look forward to welcoming you back again.
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J***o
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Staycation
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9.1
/10
Reviewed 24 week(s) ago
Moved rooms 3 times because the AC was broken.
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Accommodation's Reply
22 Sep 2026
Dear Valued Guest, Bobotel Katsu Medan Hotel respectfully submits your review of your stay at our hotel. We are delighted that you had a memorable experience and enjoyed our atmosphere and facilities. Guest comfort is our top priority, and we strive to provide the best possible service to all our guests. We look forward to welcoming you back again.
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Fenny
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Leisure
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8.2
/10
Reviewed 28 week(s) ago
Reasonably priced, strategic location, friendly staff. I came during a promotional period and received a swimming voucher at Aiho Hotel. Thank you, Bobotel.
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1 people find it helpful
Accommodation's Reply
22 Sep 2026
Hello Fenny, warm greetings from Bobotel Katsu Maidan Hotel. Thank you for taking the time to share your experience during your stay at our hotel. We are delighted that you had a memorable time and enjoyed the atmosphere and facilities. Guest comfort is our top priority, so we always strive to provide the best service to our guests. We look forward to welcoming you back again.
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D***s
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6.4
/10
Reviewed 41 week(s) ago
The room is comfortable but the TV is blurry, there is no bathroom soap.
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1 people find it helpful
Accommodation's Reply
22 Sep 2026
Good afternoon, valued customer. Thank you for choosing to stay at Bobotel Gatot Subroto Medan and for taking the time to write a review about our services. We are deeply saddened to read your review and apologize for any inconvenience caused. We strive to provide excellent service to all our guests, but it is clear that we were unable to meet your expectations. We have informed the relevant departments of your concerns and have made the necessary changes. We assure you that you will receive the best possible service during your next stay. We look forward to welcoming you again. Thank you.
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i***l
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5.4
/10
Reviewed 46 week(s) ago
so so lah, but the CI/CO service and room cleanliness could be improved
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I***i
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Transit
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5.8
/10
Reviewed 49 week(s) ago
The hotel staff is very friendly, the security guard is also friendly. But when I stayed, I got a room with a leaking AC (when I first arrived the AC was cold. But after a while it was not cold), the AC was noisy! It was very disturbing when sleeping. The shower hose was leaking, the sink water was not closed tightly, there was no cloth to separate the shower and toilet area, the exhaust fan was very dusty (so when I took a shower black dust fell on the towel) there was no bath soap, dirty pillowcases & bed covers, only one power outlet and it was shaking Unfortunately, I forgot to take pictures of everything. It was quite a bad experience and I will not repeat staying there. That's all
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3 people find it helpful
Okky S.
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9.4
/10
Reviewed 53 week(s) ago
Recommendations for those who need a comfortable place close to the city center
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1 people find it helpful
S***i
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Leisure
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9.1
/10
Reviewed 57 week(s) ago
The hotel staff is friendly, cleanliness is also ok, overall very satisfied.
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1 people find it helpful
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amat s.
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9.4
/10
Reviewed 71 week(s) ago
The best reception and security staff service.
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2 people find it helpful
a***t
icon-Business
Business
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9.4
/10
Reviewed 72 week(s) ago
Friendly staff, fast service.
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IRGI A. F.
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Business
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9.0
/10
Reviewed 74 week(s) ago
A nice hotel for a quick business trip stay and could improve on the facilities.
1 people find it helpful
B***Y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 76 week(s) ago
This is my second time staying here. Overall, the experience was great, but not with my check-in experience. For the second time, I had to wait for my room to be prepared before I can check in, even when I come a bit later than the appointed check-in time. I think if you don't want to wait, you should call them and tell them to have your room ready when you arrive at the hotel, so you don't have to wait.
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3 people find it helpful
eva m.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 77 week(s) ago
Not recommended at all, the mystical aura is really strong, man.
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8 people find it helpful
H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 78 week(s) ago
The best at a cheap price.
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2 people find it helpful
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