Overall Ratings & Reviews Peermont Metcourt Inn at The Grand Palm Resort

Overall it was lovely, but on arrival the lady at reception was rude and unfriendly

Amazing

It is so sad to see that a hotel and complex like that has not been upgraded to move with the times. I last stayed here about 6 years ago and everything, the decor included is exactly the same. No restaurant, bar section in the hotel (Metcourt) anymore. IN DIRE NEED OF AN UPGRADE TO MOVE ONTO THE CURRENT TIMES.

In dire need of an update. Run down.

There are things to do like swim and play tennis. Housekeeping was a bit negligent ( they left things in my room)

I didn’t like anything everything was bad,staff not helping answering my questions and first night I asked for bathroom towels three times from 16.30 to 20.30 that’s when I given following day same and I didn’t ask I used bed sheets since the room had two single bed

The carpet needs a refresh .

The hotel is good. Efficient staff. I didnt like the smell of smoke downstairs. Im pleased it didnt filter upstairs to the room. Tastefully decorated rooms.

The Hotel requires a Bar and catering facility I travel plenty and when I check in I do not wish to then have to get back in my car and go to sister Hotel for dinner and breakfST

The pool side was great

The whole hotel felt tacky the room although smells like smoke. The Room was super small with old style furnishing and a TV the Size of a Laptop Screen. Next to the Main Road with lots of noise. For Breakfast and Supper, you had to drive to the other Peermont Hotel not great at all. I cancelled my booking there, they promised to Refund me but the reneged on the Deal. Not Recommended at all

Extremely friendly staff

This property does not match the photos! The furniture was dirty and out dated! The receptionist was not at the desk when I arrived. No one knew where she was. I asked for the remote for the TV 3 times and never received it. There was not kettle in the room, however the night attendant was kind enough to find one for me. Horrible experience-I actually left a day early due to the poor customer service! I travelled by plane 2 days, and this is how I was rewarded for stating at your accommodation! Horrible expereice!

No room service which really inconvenience me to go to main hotel for food and beverages

The facilities were a little "tired". Only one towel in double room, no hairdryer. But a good buffet breakfast and helpful staff. The "Grand Palm" has fallen far, and has some of the poorest hotel restrooms we have visited. The last "signed' check was 3 months previous!

One night stay over during my business trip to Botswana hope to return again

Good for budget travellers. Practical average hotel to spend a night or two.

Terrible room. Rooms too tight. Noisy heater. Above all no dinner served. Walking to eat at the Grand Palm in the dark was not fun. They should access route between the two sister hotels.

Staff are courteous and everything is clean. Rooms are small but OK for 2-3 nights. In-room WiFI was non-existent - I had to sit in reception whenever I needed Internet access. As I was staying for business, this was terrible.

Average stay. Staff has poor customer service. Training required for staff