Habitación sucia , cortinas en mal estado

Excellent service

Atenciòn de primera

There was construction going on at the time of our stay, right under our room, or at least seemed that way. After complaining, they changed our room to a different tower. Excellent service and staff.

This is an excellent hotel in Quito

Muy bueno

No me gustó la cama ni almohadas, no eran malas pero no son las mejores. Esperaba algo mejor.

Muy bueno. Gracias!

For an older property, the hotel was well-maintained. It’s a solid four star hotel that offers free breakfast. That alone is something you don’t find at very many four-star hotels.

Precio esxcesivo para un se vicio tan básico y displicente. Instalaciones antiguas, limpieza básica.

The hotel was a good experience

Clean and nice pool and bar

Very clean room and attentive front desk staff. The main restaurant is superb-four in our group each delighted with the quality and quantity of seafood and beef entrees. The side vegetables, especially the asparagus, all excellent!

Beautiful hotel, kind staff!

Everything was great. The location was perfect, there are a few good restaurants in the hotel and many just outside, plus shopping and the park. The buffet breakfast was wonderful and the gym was well equipped. There are also free fitness classes and a pool. We had a comfortable stay, would definitely return!

Awesome hotel!! Friendly staff, delicious breakfast, gotta try the Encebollado ;) Great location, nearby park, and shopping malls, and plenty of restaurants. The rooms are spacious, very clean ..the lotion smells so good! Loved the sauna, jacuzzi and pool! Nearby flower stand sells 2 dozen long stem roses for $1! Love, love Quito :)

The Breakfast buffet was not good enough, limited options, bad quality coffee, you have to ask for eggs options if you don’t ask them then will eat only scramble eggs :( no bananas in Ecuador !!

Reservamos una noche para que mis padres pudieran descansar y disfrutar de las instalaciones que el hotel promociona. Sin embargo, lamentablemente no pudieron utilizar la piscina, que era precisamente el motivo principal por el que elegimos este alojamiento. En ningún momento, antes ni durante el proceso de reserva, se nos informó que la piscina no estaba habilitada. Consideramos que esto representa un incumplimiento de los servicios ofertados y un perjuicio para los huéspedes que toman su decisión basándose en dichas instalaciones. Nos comunicamos con el hotel para exponer la situación y solicitar una solución, pero no recibimos ninguna respuesta satisfactoria ni alternativa que compensara este inconveniente. Esperamos que el establecimiento mejore la comunicación sobre la disponibilidad real de sus servicios para evitar que otros clientes pasen por una experiencia similar.

The hotel staff were very friendly and had an excellent attitude toward guests. My spouse and I stayed for seven nights, but it felt very short. We would stay here again if we have the chance. The ribeye steak at Opera Restaurant was delicious enough that I would want to recommend it to others.

Outdated rooms. Front lobby was ok and small. There was no locker in the room. Shower was weak. There was no view from my room. Would go back to Hilton Colon in quito next time.