Very good

This place is a little bit old but we loved the quirky nature of it, the pool surrounded by jungle, the friendly staff and proximity to the airport.

Great hotel! We had a wonderful time and loved the friendly staff and amenities.

Beautiful place with lovely people that work there. Will definitely book there again

Was there only a day coming from a liveaboard trip so did not have chance to explore the entire property but the experience with the staff was superb. Extremely friendly and helpful from before earl checkin where we could leave baggage to getting a car for us and checkout later that night and delivery to the airport. The property needs an overhaul but the room was very comfortable. There are multiple opportunities for water relaxation but the pools need to be maintained better. I would stay here again.

The best thing about this hotel was the staff! They were amazing! Very friendly and helpful, especially Gleerie! I felt very well taken care of staying here (I also extended my stay another night.) The hotel is very close to the airport which is why I wanted to stay here. It’s about 20 minutes from downtown Koror but they have a shuttle service or can call a taxi for you or they can help set you up with a rental car. They can also recommend tour companies. Breakfast is included and it’s pretty good. One morning they packed breakfast for me since I was leaving for a tour early in the morning. Had a great stay!

Old facility and still in recovery mode. Friendly and accommodating staff but housekeeping could be improved. Breakfast was great, better than I expected. Amenities like the water park and pool were not in operation. Needs quite a few upgrades and improvement.

Such a wonderful place to stay, it was perfect, extremely close to the airport. They did a Free pick up at airport at 1:45 AM, perfect place to relax and adjust to the 22 hour flight from Texas before I board the liveaboard

It is an old school property, so it is fun stepping into the past. Bed was very comfortable. The building’s condition is just worn.

I don’t want to be too negative about this hotel, but it has some very strange quirks. The Airai is a very large hotel, but looks like they only use a few rooms, it is a long way from town, but walkable to a new shopping centre, which has some food options, the strange thing is there are never any customers, this was our third stay, depending on day of the week you get a full resort including a water park virtually to yourself. Positives: The staff are lovely, so friendly and welcoming. The rooms are spacious, with spotlessly clean bed linen and towels. Good air conditioning, plenty of hot water and they provide limitless free drinking water, they also provide a free airport shuttle. The water park is great fun. Negatives: The biggest negative for us was the food, with very limited options and virtually no options for vegetarians. Breakfast is not buffet style as advertised, you don’t even get a choice, it just turns up. The water park is old but very functional, hard concrete sun beds and very little shade, strangely you also have to sign in and out your towels even though you are the only guests in the hotel, also be warned on a Saturday and Sunday they hire out the waterpark to locals for children’s birthdays and events, so the waterpark is mobbed by locals, not good if you are looking for a bit of peace and quiet. They offer a shuttle into town for USD20, it used to be free. I would stay here again, but recommend hiring a car, so you have the option to eat elsewhere.

Ideal for transit; staff very helpful and airport transfer very well done. Wake up call requested and received.

Very good service

STAFF WAS VERY KIND AND WILLING TO WORK WITH THE LARGE GROUP THAT WE HAD STAYING THERE.

Excellent facilities and great service from the staff.

OK

What an amazing place! Had great fun in the pools, but marvelled at the setting amongst the lush tropical vegetation. Extraordinary!

Absolutely loved staying there. Nicest hardest working staff I’ve ever encountered. Completely satisfied with staying here!

We stayed here after a diving liveaboard for a quick nap and shower before a 2am flight. The hotel is close to the airport and offers a free shuttle so that was nice. The rooms are average but clean and good enough for the few hours we needed it. There is no elevator in the hotel so you will have to carry your bags up the stairs. They offered free breakfast vouchers, although we were not able to take advantage of it. I'm not sure if the amenities were lacking or they were closed because it was a holiday in Palau but many services like the spa were not available. If you're staying in Koror, it's by the airport and not near the city center so something to consider. They do offer a free shuttle to town on set schedule though.

The pools were amazing, the property was just a little tired.

Very cinvenient location, friendly staff. I did not like that they turned off the aircondition whenever we left the hotel for the day.