During my stay at Hilton Yerevan, I had a very disappointing experience. At the spa, the massage therapist asked me to remove my gold necklace. I placed it on the side table as instructed but unfortunately forgot to take it after the session. I reported the issue immediately and followed up multiple times. While the hotel initially responded that they were investigating, they completely stopped replying afterward. No update, no closure, no responsibility. This level of poor communication and lack of accountability is unacceptable for a hotel of this standard. I strongly advise guests to be extremely careful with their belongings, especially in shared areas like the spa. Do not rely on the hotel to properly follow up on such incidents. Very disappointing experience.

It was a really good place we enjoyed it. Workers are really good helpful I like it. Five stars.

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Very nice and very friendly staff

Nice and safe

From all Hiltons I’ve visited this Hilton was exceptional with their service in all parts .

Customer service top notch . Very friendly alert and quick and helpful.

Beautiful property

Food was really good at this place

Nice rooms. Breakfast is fine, but can be better… Bar is quite expensive. Most staff is friendly.

Clean hotel with great service

EXCELENT

I recently arranged a stay at this hotel for my niece and parents, and overall, the experience was great. The front desk staff was friendly and easy to communicate with, which made the process smooth. I had requested a surprise birthday cake for my niece, and although there was a delay, the hotel still followed through and made the moment special for her, which I really appreciated. The hotel was very clean, and the staff in general were warm and welcoming. Thank you for helping make her birthday memorable!

Very comfortable hotel. Excellent breakfast

Very clean

Good hotel for stay if you wanna visit downtown .

Okay

The room was clean and modern. The location can’t get any better. The staff was patient and very friendly. My family really loved this hotel.

Good and clean rooms.

I asked property for wake up call and they firgot about Elevators are not adequate fir this size of building.