Overall Ratings & Reviews Fleuve Congo Hotel By Blazon Hotels

Spacious and well provided rooms

Poor customer service!! The front desk are extremely slow at checking you in and make you wait for hours. Very poor service.

Excellent place and very comfortable. Good wi fi. Excellent amenities.

We had a great stay and will return. There were some mechanic problems with the room which caused some problems and the night shift struggled in taking care of the problem. The day shift were right on it and took care of it immediately. Night shift is not very good with customer service as the day shift. Night shift more neglectful and would tell me they would take care of something but then an hour later nothing.

There was a funky smell around the lobby of the hotel occasionally. Also mosquitoes could be seen in the lobby of the hotel

The problem is Internet. Very poor. Very difficult for work.

It have stayed with the Fleuve Congo hotel on several occasions. It is really a world class venue with all the amenities one would expect of a five star facility.

Everything about this hotel was amazing!

Best hotel in Congo!

I wanted an early check in and it was arranged very quickly. The safety measures due to Covid are excellent!

My colleague and i had a great, one-night stay. Nice rooms, cold A/C and a helpful staff. Would definitely return.

Big disappointment since change of ownership 6 months ago. Not any more a 5 stars. Food is not at all at a 5 star range. Will not come back.

Wonderful hotel, delicious food and great location

Used as a base for a buisness trip to DRC. Excellent hotel

None of the six bookings made for my colleagues and I was honoured at check in. Even when specific arrangements were made with the reception and booking office for alternate accommodation at a neighbouring hotel, which was paid for in advance, two colleagues were forced to make their own arrangements after midnight. No management involvement or apology. The Kempinski brand is being abused; it's another group that runs the place!

Overall good hotel. The stay was comfortable and they even offered you plenty of water. The breakfast buffet was also good.

Property was okay. Took almost an hour to check in. There was inconsistency in cleaning bathroom. Some days it was okay, and others no effort made with used towels not changed. Staff were not very friendly; one from reception bordered on rude when i wanted to charge my laptop at the guest relations desk. It may be a language impediment but for such a hotel one would expect that client facing staff can communicate in English. Did not meet my expectations

Spend 2 hours checking in. They could not find my reservation.

The property was outstanding, clean and friendly staff;however it took 2 hours for check in as the front desk couldn’t find my reservation. I had to use roaming from my cell to call expedia to resolve the issue.

The stay was amazing and really relaxing and comfortable. The hotel is top notch.