Our refrigerator never worked. Extra towels were requested but not delivered. An omelette was ordered but never received. The hotel bar and restaurant’s hours were??? Saturday night at 9 pm and both were closed. The tall doorman went above and beyond and the room and grounds were very well kept.

There was an error with our reservation. The bathroom stalks often didn’t have toilet paper. No Smoking policy was not enforced in the lobby. Staff issues: We asked for towels twice; we never got them. We asked for an early bag breakfast since we were leaving before breakfast was served. Staff said “No problem.” It turns out, that person didn’t even contact the kitchen. The next staff member was helpful by calling the kitchen and confirming an early breakfast would not be possible. The grounds were well kept.

Rooms was very clean. Great hotel

Rooms are big and clean and views of ocean beautiful, but hotel is huge and soulless, like being in a marble factory, with slow service, poor conference support, strange smell from some air-conditioning, and a seedy strip club in the basement with the clientele that that brings.

Fully Chinese hotel that seems like it was nice when built but hasn’t been maintained and corners were cut throughout. Cigarette smoke from other rooms drifted into my room at night which was uncomfortable, all gym equipment was broken, and the room was missing important furniture. No patio items despite a nice patio, only two pillows on king bed with old hard mattress. The good things were that the wifi worked well and the pool was big and cool. It was also nice to be so close tot he conference centre. I wouldn’t stay here again, but it was fine to sleep and get some work done.

location

The hotel was above and beyond satisfactory - our stay was amazing. It is very clean and safe

Very good

Loved breakfast options. Only two issues, internet speed has been improved a lot, but consistency is the problem. No movie channels is the other problem.

I stayed for 5 nights and the internet was very poor and the TV was very old with virtually no entertainment. The meals were also not to the international standards. The hotel is well built and has good interior decor but I was very disappointed with these 3 things internet, food and entertainment

I didnt like the fact that internet was downtime the whole week we attended the conference

Clean rooms with Indian Ocean view. This is my fifth stay here and they really improved the breakfast but there is always room to grow. I wanted to book a safari tour but really couldn’t find a staff who can book me a tour. There should be a tour desk at the hotel. The restaurant and front desk staff are always very friendly and that’s one of the reasons I keep coming back to this hotel. Overall very good experience.

If you looking for luxury or clout don’t go here…but if you looking for elegant,class,presidential suit and comfort beyond your wildest imagination go here! Where they talk about 5 star hotel they talk about this! This Hotel is presidential feeling! For some reason I really enjoyed chines food funny part the food was actually good for me as well..went the like 3X already

on arrival i was told that my reservation was for the 19 not the 21 and 22 i asked for them to alter my dates, i was told to go into the internet and rebook via internet i decided to go to the hotel that i use when in Maputo

From Checking in, that took about 30 min, the place is never 5 star.......... Breakfast was worst ever. Room is nice and spacious, wifi is non existent in room, only seems to work at reception area.... Veiw from room is spectacular and that's the best part of your stay...

Service is horrible and people are not interseted in providing service. The hotel staff and management is after money. Even if you are dying they will not give you water until you pay for it. Have travelled so much but never seen such a kind of service. Very furstrating.

Need to improve for international tourists. The location is fabulous but need to open up further.

Nice large room with very comfortable bed and beautiful ocean view. Very friendly and helpful staff. No complaints really.

My bathroom had a bad smell. It took two attempts to fix it. Other the that everything was perfect

My room was toilet wasn’t working. I reported to the front desk three times and nothing was done. I had to shout before they offered me a new room. 16 hours with a malfunctioning toilet