Overall Ratings & Reviews Grand Hotel Excelsior Port Royal

I think the price should come down 190.00 a night is too much fir jo tv access nor room service.I like the property they have several places to go.not a dull moment.Quiet cozy however wifi wasnt good if i wouldve known no tv i wouldnt stay as I wanted to relax and watch tv during dn time.However u csn just try stay out n b z until u r tired.i l felt i wouldve gotten dome money back a discount of some kind .i booked thru expedia so so will take it up with them.

It’s quiet and over crowded, the hot water is not very hot but it’s good enough. You get the best sunset views on the top deck.

minimal amenities for the price. TV did not work, no hot water. Noisy party boats and karaoke nearby my room.The rooms have minimal art and look barren. Booking online showed no reservations for the less expensive rooms but when I was on sight there were plenty available. Seems a bit dishonest to get you to book the most expensive larger rooms when I was only one person and even those top of the line rooms were nothing to be proud of.

No basic amenities in the room

The hotel view was amazing I loved that. But the tv didn’t work in the room and I wasn’t informed that they all were down until check out. Also no housekeeping came to change sheets or give extra towels. Hotel staff said it was only 1 key to that particular room.

It was a simple cozy comfortable stay. Its much better than what I expected as the reviews were making me a bit detterent but it was suitable for my stay. The rooms aren't of modern furnishings but based on the fact that its a historical community that is expected. The free breakfast was a full wholesome meal and it tasted very good. I enjoyed my short visit to Port Royal I will definitely return. Also Gloria's is a very nice affordable and taste restaurant, walking distance up the road from the hotel that you must try

They were very very very slow with the food, often ran out of minor things like coffee. The bed was hard, the safe did not work. The view was amazing though, and the food was too expensive.

Everyone was super nice and very relaxing there. Would stay again!

Tv didn’t work bathroom broken staff morale was low

Our stay was nice.

It’s a dirty motel charging hotel prices. It was filthy. No towels, no soap. We had to wait for them to clean towels. The knob on the rust and hole filled shower came right off, the toilet was plugged, there’s bugs all over and overall it’s like a hostel

This hotel is located in a beautiful location by the sea. Loved the views of Kingston & Portmore. Service at the restaurant was extremely slow due to lack of staff I think. The food was not good, we went over to Gloria’s fish restaurant a 5 minute walk (it was good & great value for money). There were no chairs on the patios outside the room which was disappointing. I did ask about this & they were in the process of providing new furniture, which is great. Overall dispute this, I would recommend for a great stopover from/to the airport & for the nearby party cruise mooring.

The bathroom was filthy. The toilet needed cleaning

Out dated property

Very comfortable and laid-back hotel and atmosphere. Lots of fish and other wildlife around...

Three star hotel with three star staff and 3 star facilities. I went down for breakfast. Beautiful setting over-looking the Kingston Harbour. No staff in sight - likely in the back. No hot water, tea bags at the drink station, only coffee. No water or juice put out. Not appealing. I left without having anything.

I booked this hotel for two family members who were looking to stay somewhere for the night. The room was not cleaned properly. There was used toilet paper (very used roll). There is dust in the air conditioner and the room overall was really stuffy.No cable or room phone. We were really hoping the hotel would have been way better. The staff was super helpful and kind, housekeeping was the issue.

Where to begin? For US279, I've had better service for $40. I arrived just before 9pm on a Monday and was informed there was no food available on the property or within walking distance, not even a vending machine. I was told thet, I left about 3/4 of the free breakfast bar was open til 10, but the bartender was cashing out at nine. The lovely pool had a `pool closed' sign on it all the time I was there. The `free shuttle' was a taxi ride (US$50 tip round trip). I'm not sure how one messes up scrambled eggs and sausage, but after waiting almost a half hour when I was the only person in the restaurant, I left about 3/4 of the free breakfast - I tried giving a piece of the sausage to the cat that was begging and it turned its nose up at it. I couldn't take my medications because There wasn't a glass or cup in the room. I couldn't shower because the shower handle came off in my hand... The staff was very polite about explaining that service was basically nonexistent and would remain so. Without competition, the WORST hotel value I have ever received in my 73 years.

It went well. Breakfast was a little sparse but ok! There is no airport transfer service other than calling a taxi

Location of the Marina to the Sea was spot on