I arrived using a walker and the reception staff was very accommodating and came to me, sitting in the chair rather than standing counter. Throughout my stay They were very responsive. They checked in to see how I was doing when I informed them that I was not feeling well. They always had a smile on their face and went above and beyond.

Hotel is great except Nairobi grew around it so location so so bu still a great place and excellent staff. Breakfast totally overpriced

I have traveled to eighty countries over the course of my adult life, and the staff at the Fairmont Norfolk Hotel - top to bottom - is the most exceptional group I have ever encountered. They are competent, responsive and above all friendly. Every single member of the staff greeted us when we encountered them, and they accommodated all of our requests.

The Norfolk is great, my only complaint in the astronomical cost of the Breakfast which is crazy even for a first class hotel

Beautiful property and exceptional service Third time at the hotel and it never disappoints

This is a beautiful pristine property with too notch service and facilities.

Fairmont är ett mycket bra hotell. Säkerheten är hög. Personalen vänlig och hjälpsam.

Nice old colonial era property near the University. The staff were friendly and helpful. The room was a good size, and the bathroom had a walk-in shower.

“WOW”…where do I begin. The staff was SO kind, played with our children, helpful and accommodating. The food was delicious! It was VERY family friendly! The game drives, watching hippos from the lookout, food, rooms, everything exceeded expectations! The game drives were incredible. We saw the big 5 the first day and learned about the ‘ugly’ five which we also saw! We loved our stay and would very much recommend to anyone considering. I’m glad we picked the Fairmont Masai Mara. It was luxury and safari vibes all in one spot! Thanks for a magical and memorable time!

One of the most wonderful places on the planet.

Staff was excellent. Amenities in the room were not up to standard for a 5 stars hotel and overall, the feeling is that the hotel is living on its glory - but is not any longer that good. Hot/Warm water in the shower was not coming. Heating/AC was not working and the insulation of the rooms is of poor quality as well as the sound proofing. What is the point of having a terrace by the garden if you cannot use it as everything gets wet?

So good I didn’t want to leave the hotel to tour.

Rent værelse. Meget venlig betjening.

Amazing continental hotel with rich history

Charming hotel with amazing staff.

Like other Fairmont properties, the Norfolk did not disappoint. Excellent service and a breakfast buffet that will blow your mind. The staff are well trained and helpful. The hotel courtyard is beautifully manicured and serene. Suggestions: The room I was in could use a little updating, older TV with limited channels. The equipment in the gym needs refreshing and a deep clean (the gym is still better than most hotels, but I've stayed at many Fairmont Hotels and this one is not up to Fairmont standards).

Check in was easy. Staff was very friendly and answered all our questions. Rooms were clean and comfortable. Highly recommend.

Breakfast great, hotel amenities, decor, staff, room, patio excellent.

Historical building, wonderful, friendly staff, quick services; excellent food, beautiful landscape, well appointed rooms.

Nice hotel and very good level of service.