I was expecting a good service, but that was the last thing I received. The restaurants were closed only the buffet was open. The employees didn’t do any effort to make us feel that we were on vacation instead they were rude and only 3 of the employees were nice to us. Horrible service overall and I would never recommend anyone that I know to visit that place. A lot other customers felt the same way as I was in the pool 2 ladies came to my and asked me to translate for them that they wanted a drink and the bartender say they need to get out of the pool and come over to the other side if they want a drink. That was terrible to the point that I felt so bad that I got out of the pool and went to get the ladies a drink my self when I wasn’t working there. But i just thought if they were my family I wouldn’t like anyone to have that nasty attitude with my grandparents. I hope someone do something about it. Because I went to guess service and complained and nothing was done. Never coming back!! I don’t go on vacation to be treated like that. That place is over priced (bad service) and charging a lot of money.

Overall the rooms were outdated

Muy bueno su comidas efectivas no puedo decir nada malo Ami familias le encantos todos

Na

Im in love with hotel, staff are friendly, food is delicious, overall the beso one in playa dorada!

Nice beach and pool

Great place love the service and the people definitely come back .

La comida es espectacular el servicio espectacular las estaciones muy limpia los empleados son muy amables y cortés se los recomiendo 100 veces más

One of the best on that area

Check in it's over an hour that's too long.

The property itself is really nice. The service is excellent. However, they need to work on their entertainment for it’s a bit antiquated. They are also selling vacation club memberships and because of their approach found it to be annoying.

Beautiful beach area, excellent lattes or macchiatos by the coffee shop The food , great no flavor very basic The staff are doing the best

Staff were very friendly and helpful..

Worth the money

Everything was great, the staff, the view and the area.

All inclusive: do not recommend noting restaurants have to be reserved every evening.

Some staff like reservations and beach staff are meh they act like if they're tired of you but then some other staff like the one at the buffett are really exceptional doing everything with a smile

Every thing great. Adding shows for adults will be great .

Always nice

Everything was great for the family , staff was wonderful , the food was great, even know the location by the beach was Low in food. More adult entertainment will be great . Besides that 10 all around .