Staff were great and the place was kept very clean

excellent

Staff was courteous and helpful

The room was clean,the staff was courteous and the breakfasts were great

It was a good stay, the breakfast was very expensive for what you get. The room was very clean and everything was very updated but a in all it was good but definitely an expensive stay.

The room was great, clean, spacious. The night front desk staff were wonderful! So friendly! Our only complaint, and its a minor one, is that the toilet paper in the room was awful. Very rough amd thin. Next time we'll bring our own.

Normally, a go-to for us to stay in Chtown. Nice hotel with decent breakfast. Our last stay was interrupted by water pouringthrough our bathroom ceiling... as in you're getting rained on when trying to use the washroom. Called the front desk at 5:30 am, and they advised maintenance would arrive in 30 minutes. Now I realize they were not calling anyone, that's the time they were scheduled to arrive at work. Got dressed and waited for them. No one came. Eventually fell back to sleep. Went to the front desk and asked about it. Reply was to the effect of ..." yeah, we heard something about that, and other rooms reported too. Night crew didn't leave any info." The lack of caring was disappointing. Asked for a night credit (not a refund). Told since I booked through Expedia, to take it up with Expedia. I feel sorry for mangement and the owner for the lack of action.

We stayed for 2 nights and the second night our room wasn’t cleaned! No clean towels nothing! I called when we got back and was told there was only cleaning staff in the am and that we must have left the sign out!😡 Absolutely not! We had even talked to the girl upon leaving! Not acceptable this is why we stayed in a hotel! When I complained about this (twice) I was told they were sorry and my complaint would help incoming guests! More training in customer service is definitely needed! At this time when economically everything is so tight for everyone and we decided to visit your beautiful island for a weekend and this is what we get, it’s very disappointing! Also the toilet paper and Kleenex were such poor quality we literally went out and bought our own! ☹️

Yes

Yes

Room was huge and clean. All staff we spoke with were lovely.

Clean room Friendly staff

Clean and the staff were good

Honestly stayed there during a snow storm. amenities were amazing!!. Got to enjoy just Hotel. Staff were very kind and accommodating!! Will be back . Highly recommended!!!

I found the staff to be very friendly, my room was quite nice, the breakfast was okay (I'd love to at least see some salsa to go with the omelette and maybe even some veg). It was great that they had EV chargers for guests to use ($2 an hour) - one "nice to have" would be shovelling the snow in the area around the EV chargers just to make it less of a hassle accessing them. It's a bit out of town but still quite convenient especially if you have a car as some of the hotels downtown either don't have parking or charge far too much for it. I was hoping to check out the pool but there must have been a hockey tournament or something like that in town because the hotel was FULL of families with little kids so I assumed it would be quite busy! Overall, it was a good stay and I'd be happy to return.

Room was good but wish i could of hooked up my Netflix to the tv as there was nothing on the tv for my children to watch

Clean room and hotel. Nice, friendly staff. Good gym and breakfast.

Room is modern, very nice and clean! Staff is very friendly! Breakfast has many options.

Good

Wonderful