Dear Valued Guest, This is Kawanah Hotel. Thank you so much for choosing to stay with us. We are deeply grateful for your valuable feedback. We apologize for any inconvenience you experienced during your stay, particularly in room 275, where even slight movement of the mattress caused noise and the air conditioning malfunctioned. We have forwarded your feedback to the relevant department and will strive to resolve these issues as soon as possible. Thank you so much for your five-star rating. We hope to welcome you back again. We will continue to strive for better service in the future. Thank you. Sincerely, Rahayu (E-commerce Department)