Yes and yes

We really enjoyed our stay at the hotel. The breakfast was excellent and the rooms are very nice. The floor heating in the bathroom is a great solution and it's so comfortable when you step out of the shower. It also helps efficiently dry wet clothes. The staff is super nice, we had everything we needed.

☺️ Room: spacious and clean. Large polar bear wallpaper was nice. 😐 have water jugs/bottle and water available in room or at least have a water dispenser in the building. We were advised not to drink from the tap. My room was across the main building and I had to keep going back to main building, in minus 23 degrees Celsius where the kitchen is, to get water. Thankfully, I had a 500 water bottle (supermarket closed). The staffs were accommodating but it’s inconvenient having to keep asking them to fill my bottle. Surprised to see this is a 4 star hotel. ☺️ the crew in dining room especially the chefs were very friendly, helpful and nice. 🫢 was there over NY Eve and NY 2026. There was fireworks at midnight and I wished the staffs had told us so I cold stay up. I woke up to the loud noise and only caught part of it. It takes time to wear 5 layers of clothes so I watched part of it from my window. Also wish there is a northern light sounding system. Would be nice if they had offered some food on NY day. Reception informed all restaurants were closed except a nearby hotel was open for dinner. Thankfully I brought cup noodles. Overall, other than the lovely dining and housekeeping staffs that made the accommodation alive and welcoming, there’s nothing wow here. Although majority of residents in Salvard are from other countries, I felt they are ambassadors to visitors. I will try other accommodation in future when I visit this beautiful country again.

Location was perfect! Staff was very friendly & helpful throughout my stay! Would highly recommend Svalbard Hotell Polferen to any traveler!

Very helpful staff. Pristine room.

Fantastic hotel right on the Main Street. Plenty of options for food, drinks and shops.

The hotel was the perfect choice. Good size room, everything was nice and clean. Location was perfect right on the main street with the restaurants and shops, couldn't have been better. Also right by where the airport bus stops. Breakfast was great with a good selection, very pleased I stayed here

Very good value. Well kept property.

All the staff are great especially the Filipino staffs are very helpful, polite and kind

Personally my rating 10/10 specially the staff they’re so helpful and courteous. Overall perfect! Coming back to Longyearbyen, Svalbard for another trip I won’t hesitate booking again to this hotel and would recommend to my friends who are travelers too.

The hotel has a great location and staff was really nice. Breakfast was really good and they had hot drinks available all day long. The room was really clean.

Everything was perfect !

Fabulous property. Very cosy rooms. Friendly staff and very welcoming. Great breakfast in the morning and free tea and coffee all day in the warm and cosy atrium. We’ll be back for sure!

Excellent

Great place to stay!

Excellent place to stay in Longyearbyen. Nice property and staff. Within walking distance of all the major spots in the "downtown" area.

The room is bit small, however the matress is too soft for us.

I had a wonderful one-night stay at Svalbard Hotell - Polfareren. The cozy atmosphere and friendly staff made it memorable. I especially loved the practice of taking shoes off inside—it really added to the comfort and cleanliness of the space. Highly recommend for a unique and relaxing stay!

Great hotel, clean and easy walk to all areas of town. Tourist Information Centre across the road. We’ll be back.

Stayed three nights. Everything worked. Had a room facing the back - quiet. Cozy (small) lobby sitting area, coffee/tea available all day. The breakfast was delicious and a very wide variety.