Room was spotless, the staff are friendly and helpful.. The breakfast too is excellent. The hotel has very good amenities.

Excellent customer service

Excellent hotel with great staff and clean rooms. Fruits and chocolate a nice touch

Clean roos

Clean room and very friendly staff

Clean room and very friendly staff

Everyone from Housekeeping, Hosts, Front Desk, Barber, Attendants, and everyone else was extremely nice and helpful. The property is beautiful and unmatched. The hospitality exceeds anything you’ve ever experienced, even in Las Vegas!

Wonderful garden

The room service was more than excellent. The staff are very warm and kind

Very relaxing, serene, friendly staff, good food and great facilities

Really nice hotel

Well mannered

The best! Was very pleasantly surprised. Great staff, who were very friendly and willing to assist. The entire hotel including rooms are beautifully decorated and welcoming. The spa and pool were wonderful. Will definitely recommend.

Friendly and great staff

We loved everything about the hotel, but the surroundings were less than desirable

We had an amazing stay at Serena! The property, amenities, staff and services were all top tier. Whenever we return to Kampala, we will be staying at Serena

Nice!

Nice place to be

Comfort, ambiance, staff- amazing! The personalized welcome letter and fruit basket was really appreciated! I hadn’t stayed at the Serena for many years and was happy to see that the good standards has been maintained. I will be back!