Overall Ratings & Reviews Cocoa Luxury Resort, Nyali

The hotel is a bit old, room condition dies not reflect what is portrayed in Hotels.com.

Everything

The bath room is dirty and do not seem to be cleaned.

the place

Need to improve

Unfortunately, my stay at this hotel was far from satisfactory. The room and bathroom were very dirty, and all the furnishings were old and neglected. The mosquito net was terribly dusty and had stains from squashed mosquitoes, which was not only unpleasant but also gave the impression that hygiene is not a priority here. Additionally, the check-in process was lengthy because they couldn’t find my reservation confirmation, and I had to send them an email with the confirmation. The towels were also dirty. Furthermore, the photos on Expedia do not reflect the actual condition of the rooms – everything looked much better in the pictures than in reality. I definitely wouldn’t recommend this hotel if you care about cleanliness and good conditions.

On returning to the room hoping for a shower at about 11/11.30pm I found the bathroom was flooded with water which seeped halfway into the bedroom. Fortunately, my bags were at the other end of the bedroom and so stayed dry. It was cleaned up in about an hour and a half or so. This meant I did not get to shower till much later, delaying my sleep. We organised a later check out the morning after.

I didn’t expect much from this place before I booked it but I was completely surprised after the first day. The property was right on the beach and the staff was great and friendly. The only slight problem was the wifi connection. It was slow at times. I would recommend this place to anyone considering staying on Nyali beach.

Friendliness was great!

It's not a bad hotel , just a bit old. They need new smart tv's and mini fridges. Everything runs slow there so if you need to get somewhere don't wake up late.

Beach area was amazing

I booked a three night stay here with my wife and daughter and we enjoyed every moment of our stay. The staff are friendly and the facility is very clean with spacious rooms and comfortable beds. All the balconies are facing the beach front and the views are amazing. I recommend this hotel.

Nice hotel

Expedia check in (again, had the same in Meru) not registered properly. So off to a rough start. Nice location. Lift not working. Properly not really kept, can use some work. Indian food very nice. Coffee meh. Pizza was terrible, deep frozen factory produced. Staff generally friendly. Place has potential but needs some TLC across all areas

Alll was great

Staff were generally friendly, but reception tried to charge 3500 for my guest when they joined me I had booked for 2 people. Eventually they let it go without patment - I don't know if it was a mistake or they tried to cheat us. We tried 2x to order food (a la carte), 2 dishes each (4 total), the 2nd time thinking we were maybe just unlucky with the 1st order. Everything had a bad taste, wouldn't ever eat there again. I didn't try the buffet so can't comment on that. Overall the staff were pleasant, friendly, and went above and beyond. Rooms a little dated but well maintained. I just wish they would get a cook who's trained, and ensure the receptionist isn't trying to add on extra charges. Pools, view, proximity to the ocean were all perfect.

Amazing stay. Friendly staff. Buffet diversity could be improved, but I'll recommend any day.

Gave us wrong rooms at first but they fixed it latter

It was amazing!

Unfortunately did not enjoy my stay, this property is outdated and needs a lot of improvement the room had a mouldy smell and bathroom with shower curtains were very dirty. Dinning room staff were very pushy and not able to help with the basics, the food was not up to scratch. the besting about this place is its location on the beach other than that it need demolish and start a fresh. I will not recommend to anyone.