Unfortunately, our stay was very disappointing and did not match the hotel’s advertised facilities. The room was advertised as having air conditioning, but there was none. This was a major problem because we could not open the windows due to the number of mosquitoes and the noise from the building sites surrounding the hotel. Construction work started early each morning, making it difficult to rest. When we arrived, our bags were delivered to the room, but the staff member then held out his hand and simply said, “Money,” which made us feel uncomfortable and pressured into tipping. The hotel also advertised premium television channels, but the only options available were Netflix, Prime Video and YouTube. There were no actual sports or premium TV channels, which meant I had to go to another hotel to watch the World Cup. We were told that the Wi-Fi did not work in the restaurant or bar area. However, on our final night, a kind waiter gave us a QR code to connect. This appeared to have been kept hidden from most guests, which was very frustrating. We also asked reception for mosquito repellent for our room, but despite being told it would be provided, it never arrived. Overall, the hotel did not provide several of the facilities it advertised, and the lack of air conditioning, poor communication, mosquitoes, noise and ongoing construction work made the stay uncomfortable. I would not recommend this hotel unless these are addressed. On a good note the bar staff were great.

Terrible

Rooms were clean and tidy, cleaning staff were very friendly, food at breakfast was fresh and delicious. Room service was also good. `Only down side was my fries were cold but I got to know food in Addis are not usually hot. No complaints at all..

I had to remind the hotel about my airport shuttle on arrival although I had advised them previously. I waited for over half hour for the driver to pick me up. Apart from that I found the staff to be very friendly and helpful! 😊

Amazing! I will definitely stay here again. Super kind and helpful staff - great food and an amazing location close to everything great. Highly recommend.

Airport shuttle is very slowly, since I call the receptionist, almost take 1.5hours to pickup me from Airport.the toilet is different with the photo show us.

Everything was excellent; the staff is so friendly. Breakfast is good with a wonderful view of the city. Only minor issue: the driver for the airport pickup service delayed around 30 minutes to pick me up.

Staff were very friendly and helpful. The shuttle drivers were good people. Loved the free breakfast and coffee. The lounge on the roof was great. Overall great experience.

Very noisy.

Very good..Staff need trening…

The staff was amazing and the rooms were clean with an amazing view.

Amazing Hotel, Amazing Room, Amazing Staff, Amazing Service. This is the place to stay in Addis!

Clean rooms, views from the rooftop are so magical! Different breakfast options for different days. Love it!

All staff

VERY friendly staff. I stayed 3 weeks had no complaints except for occasional very minor glitches … normal for that duration. Those were addressed instantly. Room soon felt like a comfortable and familiar “nest” in Addis. Two restaurants were better than most external restaurants. Recommend.

Very clean hotel

There is a smell that comes from the room or toilet. The bed is very small

I have no comments about the property, everything was great, the property, location, staff especially the food was so delicious

Great staff. Good restaurants

The staff were super friendly.They even gave me a wonderful birthday present (upgrading my room) 😍and they made me a small birthday party by bringing a cake to my room and singing to me 💜