Dear Valued Guest, Greetings from The Zuri Hotel & Convention Dumai! Thank you for your review and feedback, Fitri. We are delighted to hear that the clean and comfortable rooms, as well as the varied and delicious food, provided a positive experience during your stay. We apologize for any inconvenience you experienced, such as the distance to the ATM, the mishandling of items by housekeeping staff, the failure to provide proof of deposit, and the attitude of the restaurant staff who rushed to clear plates without permission. We greatly appreciate your feedback and have forwarded it to the relevant team for evaluation and improvement to prevent such incidents from happening again. Thank you for your trust, and we look forward to providing even better service on your next visit. Sincerely, Dimas Vira Kresna, General Manager, The Zuri Hotel & Convention Dumai

Dear Valued Guest, This is a message from Zuri Hotel & Convention Dumai. Thank you for your review and feedback. We are pleased to hear that the clean and spacious rooms provided you with a comfortable stay. Regarding your suggestion about the variety of breakfast options, we greatly appreciate it and will take it into consideration for future improvements. We look forward to welcoming you back to Zuri Hotel & Convention Dumai again. Sincerely, Dimas Vira Krishna, General Manager, Zuri Hotel & Convention Dumai

Dear valued guest, warm greetings from Zuri & Convention Hotel Dumai! Thank you so much for your positive review! We are glad to hear you enjoyed your stay and were satisfied with our service. 😊. We look forward to welcoming you back to Zuri & Convention Hotel Dumai on your next visit. Sincerely, Ali Hidayat, General Manager of Zuri & Convention Hotel Dumai

Dear Valued Guest, Dumai Soleil Conference Hotel would like to extend our warmest regards to all of you. Thank you for sharing your valuable experience and your 10/10 rating. We are so glad that you were satisfied with our attentive service and comfortable stay at Dumai Soleil Conference Hotel. Your positive comments will only drive us to continue striving to provide the best service to all our guests. We do hope to welcome you back soon. Should you require any assistance prior to your arrival, please do not hesitate to contact us. Thank you! E-commerce - Booking Dumai Soleil Conference Hotel

Dear Valued Guest, Warmest regards, The Zuri Hotel & Convention Centre, Dumai! Thank you for taking the time to leave us a review and feedback. We apologize for the inconvenience experienced by our staff during your stay. This feedback does not reflect the high standards of service we strive to provide to all guests. We will promptly follow up on your feedback by evaluating and providing recommendations to the relevant team to prevent this from happening again. We appreciate your help in continuously improving our service quality. We look forward to welcoming you back and providing you with an even better guest experience in the future. Best regards, E-Commerce – Reservations, The Zuri Hotel & Convention Centre, Dumai

Dear Valued Guest, Dumai Surui Conference Hotel would like to sincerely thank you for sharing your experience and rating us 9.7 stars. We are very pleased that you enjoyed your business stay at our hotel, which offers easy access to the city center and a wide selection of dining options. Your feedback is a driving force for us to continue improving our services and facilities. We look forward to welcoming you back soon. If you have any special requests, please feel free to contact us prior to your arrival. Thank you! E-commerce - Booking Dumai Surui Conference Hotel

Dear Valued Guest, Dumai Surui Conference Hotel would like to extend our warmest regards for your 10/10 rating and for sharing your valuable experience. We are so pleased that you were impressed with our friendly and helpful staff, our delicious food selection and our beautiful surroundings. Your comments are highly encouraging and we will strive to provide high quality service and unforgettable memories for all our guests. We sincerely hope to welcome you back soon. For any special requests, please feel free to contact us prior to your arrival. Thank you! E-commerce - Booking Dumai Surui Conference Hotel

Dear Valued Guest, Warmest Greetings from The Zuri Hotel & Convention Dumai! Thank you very much for your review and rating. We are pleased to know that your stay on September 6–7, 2025 was pleasant and that our service provided a satisfactory impression. Your feedback is highly appreciated and will serve as motivation for our team to continue improving the quality of our services in the future. We look forward to welcoming you back on your next visit with an even more memorable experience. Warm Regards. Ali Hidayat, General Manager. The Zuri Hotel & Convention Dumai.

Dear Valued Guest, Warmest Greetings from The Zuri Hotel & Convention Dumai! Thank you very much for your review and rating. We are pleased to know that your stay on September 6–7, 2025 was pleasant and that our service provided a satisfactory impression. Your feedback is highly appreciated and will serve as motivation for our team to continue improving the quality of our services in the future. We look forward to welcoming you back on your next visit with an even more memorable experience. Warm Regards. Ali Hidayat, General Manager. The Zuri Hotel & Convention Dumai.

Dear Valued Guest, Warmest Greetings from The Zuri Hotel & Convention Dumai! Thank you for your review. We are delighted to know that you were satisfied with our friendly service and recommended The Zuri Hotel & Convention Dumai as your accommodation. Your feedback is a source of encouragement for us to continue providing the best service and improving the quality of guest experience in the future. We look forward to welcoming you back soon! Warm regards. Ali Hidayat, General Manager, The Zuri Hotel & Convention Dumai.

Dear Value Guest, Warmest greetings from The Zuri Hotel Dumai! Thank you for taking the time to share your experience at The Zuri Hotel Dumai. We’re glad to know you had a pleasant one-night stay with us and appreciated the clean room, working air conditioning, and the rooftop restaurant — we’re happy you enjoyed both the food and the view! It’s a pity you missed our breakfast, but we hope to welcome you again in the future with more time to enjoy all our facilities, including our breakfast buffet which many guests enjoy. Safe travels, and we hope to see you again soon. Warm regards, Ali Hidayat General Manager The Zuri Hotel Dumai

Dear Value Guest, Warmest greetings from The Zuri Hotel Dumai! Thank you for your positive review! We are pleased to know that the cleanliness, strategic location, and easy access at The Zuri Hotel Dumai provided a pleasant stay for you. Feedback like this means a lot to us and motivates us to continue providing the best service. We look forward to welcoming you back in the future! Warm regards, Ali Hidayat, General Manager, The Zuri Hotel Dumai.

Dear Value Guest, Warmest greetings from The Zuri Hotel Dumai! Thank you for your positive review! We are pleased to know that the comfort and strategic location of The Zuri Hotel Dumai provided a pleasant stay. We will continue to strive to maintain the quality of service so that every visit is always memorable. See you on your next visit! Warm regards, Ali Hidayat, General Manager, The Zuri Hotel Dumai.

Dear Valued Guest, Thank you for your kind feedback. We’re glad to know that our location and facilities met your expectations, especially for business travel. We look forward to welcoming you back to The Zuri Dumai on your next visit. Warm Regards, Ali Hidayat General Manager

Dear Valued Guest, Thank you for choosing Hotel The Zuri Dumai for your first visit and for your positive review. We are delighted to hear that you enjoyed our hotel facilities, including the gym and swimming pool, and the service from our friendly staff. We are also pleased to hear that you enjoyed our fried rice—we will share this appreciation with the kitchen team. Your feedback regarding the salad being less than fresh is greatly appreciated, and we will address it immediately to improve our quality. We are also pleased that we were able to fulfill all your requests. Guest satisfaction is our top priority. We hope this visit is the beginning of many more enjoyable stays with The Zuri Dumai in the future. We look forward to welcoming you back. Best regards, Ali Hidayat, General Manager

Dear Valued Guest, Thank you very much for your kind words and for choosing The Zuri Dumai during your stay. We’re truly delighted to hear that you enjoyed the peaceful atmosphere, cleanliness, and spaciousness of our rooms. Your feedback means a lot to us and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon for another great stay. Warm Regards, Ali Hidayat General Manager

Dear Valued Guest, Thank you for taking the time to share your recent experience at The Zuri Dumai. First of all, we sincerely apologize for the inconvenience you experienced, particularly during your important meeting with your client. We understand that the situation was uncomfortable and not aligned with the quality of service we aim to provide. Regarding the breakfast charges, please allow us to clarify that our system calculates breakfast fees on a per pax (per person) basis. Therefore, when two individuals enjoy breakfast—whether staying guests or outside invitees such as business clients—the charge applies to both. We apologize if this was not communicated clearly in advance by our team. As for the impression that our restaurant staff were watching during your meeting, we regret any discomfort this may have caused. However, we would like to assure you that it was not intended as surveillance. Our staff are trained to stay observant and alert in order to quickly respond whenever guests may need assistance. This is part of our service standard and is never meant to disrupt guest privacy. We truly appreciate your feedback as it gives us the opportunity to improve. Rest assured, we will be addressing these matters internally to ensure better communication and a more comfortable experience for all our guests. We hope to have the opportunity to welcome you back and to restore your confidence in our service. Warm regards, Ali Hidayat General Manager

Dear Valued Guest, Warm greetings from The Zuri Dumai! Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that you had a pleasant stay and that you would recommend our hotel for your next business trip. It was truly a pleasure to have you with us, and we look forward to welcoming you back on your future visits to Dumai — whether for business or leisure. Warm Regards, Ali Hidayat General Manager

Dear Mr. Suwarno, Thank you for your short but very meaningful review: "cannot be expressed in words." 🧡. We are very happy to know that your experience with us left such a deep impression. We hope to continue to provide the best service every time you stay at Hotel The Zuri Dumai. See you again on your next visit. Warm Regards, Ali Hidayat. General Manager

Dear T*s, Thank you for your positive review. We are very pleased to hear that you are satisfied with our strategic location within the city and the prompt service provided by our front desk staff during the check-in and check-out process. We always strive to provide the best service and ensure guest comfort in every aspect. We look forward to welcoming you back to The Zuri Dumai in the near future. Warm Regards, Ali Hidayat. General Manager