Staff is rude (eye rolls), I got assigned a filthy, room that smelled like smoke and faced a garbage dump with propane tanks outside. It's insulting to place a paying guest in such a hotel.

Very safe, very comfortable, and very nice. The breakfast buffet was unbelievable and the location is prime. I wouldn’t go to the Italian restaurant again, but the room service was very nice.

had great view of the pyramids! across from the newly opened GEM but had no access to cross the street and had to use UBER. unfortunately had to drop by the front desk daily as the key had to be reprogrammed daily. rooms appeared older than their Tahrir hotel

The staff were VERY Helpful in getting us an uber and negotiating the price for ride to Alexandria.

For a 5 star hotel it sure is out of date. I don’t think the price reflects the overall worth of the hotel.

Poor service and discourteous behaviour.

Excellent location for a stay at Giza. Recommend choosibg a room with a view odf the pyramids! It is amazing.

The pool shuts at 7pm Way to early when its 40 degrees outside If you like enjoy pool after a day out and about Then this is not the hotel for you

Great place! Don’t waste your time with the cheap hotels.

Great hotel with a wonderful view of the pyramids!

We arrived at 4 AM and our rooms air conditioning was not working so it took another hour for them to try to respond to us and fix it which did not work so we had to change rooms.

Staff was very pleasant. Assisted with all needs. Manager on staff was most helpful during our stay. I would go.right back. And they have a beautiful view of the pyramids.

Great view of pyramids from the balcony, plus the grand Egypt museum is across the road but because of the central reserve, you can’t walk across and must drive. Quite far from the airport but positively, away from crazy bustle of Cairo. Room was nice, bed is comfy, carpet could do with a shampoo, has outlet for uk plugs which is so helpful but sealant/grouting around bathroom shower is untidily applied and brings down the overall quality. Pool is very nice and there’s a small outdoor gym area. A spa would be nice but it’s still in construction. I think it will really enhance the hotel once it’s done

The views were fantastic. The staff were incredibly friendly and helpful. Breakfast was nice with loads of choice and freshly made pancakes and eggs/omelettes. We ordered room service and some snacks by the pool a few times and the quality was nice, but it always took a pretty long time to serve. Cocktails and drinks were affordable too and very tasty. Overall, the rooms/bathrooms are a bit dated and worn out - especially the bathrooms. The pool area was a bit worn out too with cracked paint and dirty

Sitting around the pool after visiting the pyramids, still able to see the pyramids while in the pool was priceless. Bar service, bar food and transportation desk service was really good.

Great place with great views. Service was awesome as well…

Horrible experience. I even had food poisoning symptoms after I ate from room service. I had to pay for my medical expense myself, they just deducted the club sandwich from the bill. Unbelievable place, I do not recommend, overpriced for what it gives.

The rooms were large and comfortable. However, the hotel had no concierge (or at least I never saw one) and therefore making car arrangements was relegated to an on-site travel agency. The travel agency tended to charge quite a bit and told you where you wanted to go as opposed to you going where you wanted to go. The driver, however, was very good. Regarding food, I was not at all impressed with the buffets that they had for breakfast lunch and dinner. You couldn’t order from the menu during the day and had to order room service. The hotel is not in an area where it is easy to walk around. The staff at check-in were not particularly friendly or helpful.

The hotel has a nice view of the pyramids

The hotel was acceptable. The rooms are nice. The restaurant is good. In short, an above average hotel.