Dear Valued Guest, Thank you for choosing Mercure Makassar Nexa Pettalani and for your valuable feedback. We apologize for the inconvenience you experienced during your stay, particularly regarding the cleanliness of the bathroom and bedding, the Wi-Fi connectivity issues that prevented you from accessing YouTube, and our failure to adequately resolve these problems during checkout. This did not meet our hotel's service standards. We have forwarded your feedback to the housekeeping and IT departments for thorough investigation and evaluation to prevent similar issues from occurring in the future. We are pleased that you enjoyed our hotel's location near shopping malls and restaurants. We hope to provide you with an even more pleasant stay on your next visit. Sincerely, Mercure Makassar Nexa Pettalani Hotel Management

Dear Valued Guest, This is a draft official response to a review from guest named Me regarding feedback on the fitness center facilities: Dear M*e, Thank you very much for taking the time to share your review and experience staying at Mercure Makassar Nexa Pettarani. We are delighted to hear that you were satisfied with the comfort of your room and the services we provided. We appreciate your valuable feedback regarding the fitness center facilities, particularly the addition of a wider variety of dumbbells. We have forwarded this note to the relevant department for evaluation and improvement of our facilities in the future, in order to provide the best possible experience for all our guests. Thank you again for your feedback. We look forward to welcoming you back to Mercure Makassar Nexa Pettarani again. Sincerely, The Management Team, Mercure Makassar Nexa Pettarani

Dear Muhammad P., Thank you very much for taking the time to share such a detailed review of your stay at Mercure Makassar Nexa Pettarani. We are very pleased to know that you appreciated our room space, design, complete amenities, and bed comfort, and that you consider our hotel to be one of the best choices in its class. We also take note of your constructive feedback regarding the traffic noise in the corner rooms, the atmosphere in the lobby and breakfast area, and your observations on maintaining a comfortable environment in the corridors and non-smoking rooms. Your input is extremely valuable to us as we continuously evaluate and improve our hotel environment and guest comfort. Thank you once again for your honest review and appreciation. We look forward to the opportunity of welcoming you back to Mercure Makassar Nexa Pettarani in the future. Warm regards, Management of Mercure Makassar Nexa Pettarani

Dear Valued Guest, Thank you so much for your positive review and perfect rating (10/10) for Mercure Makassar Nexa Pettarani. We are delighted to hear that you were satisfied with the excellent location, comfortable atmosphere, and reasonable price considering the amenities our hotel offers. We are honored to have provided you with such a memorable stay. We hope to welcome you back to Mercure Makassar Nexa Pettarani again in the future. Sincerely, The Management Team, Mercure Makassar Nexa Pettarani

Dear Dear Guest, we sincerely thank you for sharing your valuable feedback on your stay at the Mercure Makassar Nexa Petarani Hotel. We are always delighted to receive positive feedback. We will share your valuable insights with all our staff to serve as a great source of strength for our ongoing efforts to improve the quality of our service. Thank you for sharing your experience, and we hope your next visit will be just as satisfying. Sincerely, Joyce Barker, General Manager

Dear Valued Guest, We greatly appreciate your feedback regarding your stay at Mercure Makassar Nexa Pettarani. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Joyce Bucker, General Manager

Dear Valued Guest, We greatly appreciate your feedback regarding your stay at Mercure Makassar Nexa Pettarani. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Joyce Bucker, General Manager

Dear Valued Guest, Thank you for choosing Mercure Makassar Nexa Pettarani as your accommodation and for your feedback. We apologize for the inconvenience you experienced regarding the lack of towels in your room and the delay in our team's response when you requested additional towels. This is not the standard of service we always strive for. We have forwarded your feedback to the housekeeping and front desk teams for evaluation to prevent such incidents from happening again in the future and to ensure that all room amenities are fully prepared before guests arrive. We look forward to welcoming you back again and providing you with an even better and more pleasant stay. Sincerely, The Management Team, Mercure Makassar Nexa Pettarani

Dear Valued Guest, Thank you very much for your review and positive rating of Mercure Makassar Nexa Pettarani. We are delighted to hear that you were satisfied with the comfort of our hotel and the cleanliness of the rooms and bathrooms during your stay. Your satisfaction and comfort are our top priority. We hope you had a memorable time and we look forward to welcoming you back again soon. Sincerely, The Management Team, Mercure Makassar Nexa Pettarani

Dear Mr. Pocipto H., Thank you so much for your positive review and perfect rating (10/10) for Mercure Makassar Nexa Pettarani! We are delighted to hear that you enjoyed our excellent location and were impressed with the facilities and activities around the hotel. Comfort and easy access for our guests are always our top priority. We hope to welcome you back on your next visit to Makassar! Sincerely, The Management, Mercure Makassar Nexa Pettarani

Dear Ms./Mrs. Muhammad M., Thank you so much for your positive review and perfect rating (10/10) for Mercure Makassar Nexa Pettarani! We are delighted and proud to know that you were impressed with the friendly service of all our staff. Your compliments are a great inspiration for our team to provide the best service with warmth and excellent hospitality to all our guests. We hope to welcome you back again on your next visit to Makassar! Sincerely, The Management, Mercure Makassar Nexa Pettarani

Dear Mr./Mrs. Moh R., Thank you very much for choosing Mercure Makassar Nexa Pettarani as your accommodation for your family's holiday. We are delighted to know that our hotel was a suitable and comfortable choice for your special time with your loved ones. We appreciate your feedback regarding the noise from the adjacent room. Your comfort is our top priority, and this feedback will be used by our team to improve the soundproofing of our rooms in the future. We look forward to welcoming you and your family back again with even better service! Sincerely, The Management Team, Mercure Makassar Nexa Pettarani

Dear Valued Guest, Thank you very much for your short review and positive feedback about Mercure Makassar Nexa Pettarani. We are delighted to hear that the cleanliness of the hotel met your expectations and that you had a comfortable stay. For us, maintaining cleanliness and comfort in all areas of the hotel is of utmost importance in order to provide the best possible experience for all our guests. We hope that our hotel will be your first choice every time you visit Makassar. We look forward to welcoming you back again on your next visit and providing you with the best service! Sincerely, The Management Team, Mercure Makassar Nexa Pettarani

Dear Valued Guest, Thank you for taking the time to write a review about your stay at Mercure Makassar Nexa Pettarani. We greatly appreciate your compliments on the friendliness of our staff. This praise inspires our entire team to continue developing and improving the quality of our service. We look forward to welcoming you again on your next stay. Sincerely, The Management Team, Mercure Makassar Nexa Pettarani

Dear Valued Guest, Thank you for taking the time to share your experience at Mercure Makassar Nexa Pettarani. We are extremely proud to receive your appreciation for the quality of our hotel and the services we provide. This positive review will motivate our entire team to continue striving to maintain the highest standards of service. We look forward to welcoming you again on your next visit to Makassar. Sincerely, The Management Team, Mercure Makassar Nexa Pettarani

Dear Valued Guest, Thank you for your positive review of Mercure Makassar Nexa Pettarani. We are delighted to hear that you enjoyed the cleanliness and atmosphere of our hotel. Your satisfaction motivates us to continue providing the best service to all our guests. We hope to welcome you back on your next visit to Mercure Makassar Nexa Pettarani. Sincerely, The Management Team, Mercure Makassar Nexa Pettarani

Dear Valued Guest, Thank you for sharing your positive experience during your stay at Mercure Makassar Nexa Pettarani. We are delighted to hear that the friendliness of our hotel staff and security personnel left a positive impression on you. We appreciate your appreciation for the spacious parking area, the cleanliness of the rooms, and the quality of the amenities. Your positive feedback is an encouragement to our entire team to continue providing the best possible service to all our guests. We hope to welcome you back to Mercure Makassar Nexa Pettarani again in the future. Sincerely, The Management Team, Mercure Makassar Nexa Pettarani

Dear Valued Guest, Thank you for your feedback regarding your stay at Mercure Makassar Nexa Pettarani. We apologize for the inconvenience you experienced regarding your request for a non-smoking room and the lingering smell of cigarette smoke on the floor. We understand that comfort and air quality in our rooms are important to all our guests. We have noted your feedback and will prioritize improving room allocation based on guest requests and maintaining the hotel's high level of comfort. We sincerely hope to have the opportunity to welcome you back for an even more comfortable stay in the future. Sincerely, The Management Team, Mercure Makassar Nexa Pettarani

Dear Mercure Makassar Nexa Pettarani Management, Thank you for your review and compliments on the friendliness of our staff and the convenience of accessing the hotel. We greatly appreciate it. However, we apologize for the inconvenience you experienced regarding the smoking room, which still had a strong cigarette odor despite ozone disinfection. Your feedback is very important to us, and we will take it into consideration when evaluating and improving our room maintenance standards to ensure maximum guest comfort. We hope to welcome you back again and provide you with an even better stay experience in the future. Sincerely, The Management