ANDIO W. F.

Business

10.0

/10

Reviewed 1 day(s) ago

Great location as it is right at Tunjungan tourist street, great service, welcome cookies at check-in was a nice touch, nice pool with nice view, good gym, good Wi-Fi, room is spacious with herbal drink as complimentary, hot water, comfy bed, broad selection of breakfast, and attentive staff.

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B***y

10.0

/10

Reviewed 2 week(s) ago

I will be going on holiday here again, the food is delicious, the place is really nice, the guys and girls are very friendly.

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A***s

8.5

/10

Reviewed 2 week(s) ago

So far okay, the BF choices are starting to lack innovation now.

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y***s

9.7

/10

Reviewed 2 week(s) ago

It's a great hotel in a great location, you can easily walk to find restaurants nearby.

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D***h

Business

8.5

/10

Reviewed 2 week(s) ago

Booked for my boss and no complaint for this hotel.

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A***a

8.5

/10

Reviewed 2 week(s) ago

All the services are good. The location is also very strategic.

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S***h

10.0

/10

Reviewed 2 week(s) ago

Really like the hotel in terms of location too 🤍

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E***a

10.0

/10

Reviewed 3 week(s) ago

A pleasant experience, also suitable for business trips.

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L***g

Leisure

10.0

/10

Reviewed 3 week(s) ago

Highly recommended, centrally located, comfortable and quiet hotel.

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w***i

Business

9.4

/10

Reviewed 5 week(s) ago

A good place to stay. The facilities, services, etc., were good! And super strategic for any city hustle. Love it.

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S***y

Staycation

9.4

/10

Reviewed 7 week(s) ago

It was an awesome experience. The staff is very helpful and friendly. 10/10 for family trip

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A***a

Staycation

10.0

/10

Reviewed 7 week(s) ago

The staff is friendly, kind, and the hotel is really comfortable ❤️

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Aldo I.

Leisure

10.0

/10

Reviewed 8 week(s) ago

The staff were very friendly and accommodating. As we arrived in the middle of the night, the reception made our check-in a breeze. And also honorable mention to the housekeeping/roomboy team named Kak Thalhah as he/she made our room very clean, and even exchanging some little notes every day with my daughter and made some beautiful swan with the towel, and that made my daughter very very happy! Keep up the good work!

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Accommodation's Reply

29 Aug 2026

Dear Aldo, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team

B***i

10.0

/10

Reviewed 9 week(s) ago

Everything was excellent, only the parking building access was very poor.

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Accommodation's Reply

29 Aug 2026

Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team

b***n

9.7

/10

Reviewed 11 week(s) ago

Overall, the room was good and the hotel was very clean. The breakfast was adequate.

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1 people find it helpful

Accommodation's Reply

29 Aug 2026

Feilicia H.

9.4

/10

Reviewed 11 week(s) ago

Breakfast was complete and quite tasty. Security and reception were friendly, but only the room service staff occasionally greeted and smiled, but otherwise, they rarely encountered customers. 😊

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1 people find it helpful

Accommodation's Reply

29 Aug 2026

Dear Fellicia, Thank you for your wonderful rating and valuable feedback. We are delighted that you enjoyed our breakfast and the warm service from our Security and Reception teams. We also appreciate your comments regarding the consistency of our team’s friendliness and will continue to reinforce this with all departments. We look forward to welcoming you back for an even better stay. Warm regards, DoubleTree by Hilton Surabaya Team

J***y

9.4

/10

Reviewed 12 week(s) ago

Excellent service from the staff. We were upgraded because the room we booked wasn't available for non-smoking. It's located on a central tourist street, and it's also very close to the mall. We really enjoyed staying here.

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Accommodation's Reply

29 Aug 2026

D***y

Business

10.0

/10

Reviewed 12 week(s) ago

The location is great, very close to downtown, the rooms are very spacious and luxurious ❤️

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Accommodation's Reply

29 Aug 2026

Jovan E. L.

10.0

/10

Reviewed 13 week(s) ago

Really nice hotel and very clean.

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Accommodation's Reply

29 Aug 2026

Dear Jovan, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team

Fenny C. M.

Business

9.3

/10

Reviewed 13 week(s) ago

The front desk staff at the restaurant were very friendly and efficient, but the floor staff were less responsive.

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Accommodation's Reply

29 Aug 2026

Dear Fenny, Thank you for your positive rating and for sharing your feedback. We are pleased to know that you found our Front Desk and restaurant team friendly and efficient. We also appreciate your comment regarding the responsiveness of our floor team, and we will use this as an opportunity to further improve our service. We look forward to welcoming you back for an even better experience. Warm regards, DoubleTree by Hilton Surabaya Team

DoubleTree by Hilton Surabaya

Overall Ratings & Reviews DoubleTree by Hilton Surabaya

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