S***y

Staycation

9.4

/10

Reviewed 12 hour(s) ago

It was an awesome experience. The staff is very helpful and friendly. 10/10 for family trip

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A***a

Staycation

10.0

/10

Reviewed 5 day(s) ago

The staff is friendly, kind, and the hotel is really comfortable ❤️

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Aldo I.

Leisure

10.0

/10

Reviewed 1 week(s) ago

The staff were very friendly and accommodating. As we arrived in the middle of the night, the reception made our check-in a breeze. And also honorable mention to the housekeeping/roomboy team named Kak Thalhah as he/she made our room very clean, and even exchanging some little notes every day with my daughter and made some beautiful swan with the towel, and that made my daughter very very happy! Keep up the good work!

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Accommodation's Reply

29 Aug 2026

Dear Aldo, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team

B***i

10.0

/10

Reviewed 3 week(s) ago

Everything was excellent, only the parking building access was very poor.

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Accommodation's Reply

29 Aug 2026

Dear Valued Guest, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team

b***n

9.7

/10

Reviewed 4 week(s) ago

Overall, the room was good and the hotel was very clean. The breakfast was adequate.

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Accommodation's Reply

29 Aug 2026

Feilicia H.

9.4

/10

Reviewed 5 week(s) ago

Breakfast was complete and quite tasty. Security and reception were friendly, but only the room service staff occasionally greeted and smiled, but otherwise, they rarely encountered customers. 😊

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Accommodation's Reply

29 Aug 2026

Dear Fellicia, Thank you for your wonderful rating and valuable feedback. We are delighted that you enjoyed our breakfast and the warm service from our Security and Reception teams. We also appreciate your comments regarding the consistency of our team’s friendliness and will continue to reinforce this with all departments. We look forward to welcoming you back for an even better stay. Warm regards, DoubleTree by Hilton Surabaya Team

J***y

9.4

/10

Reviewed 6 week(s) ago

Excellent service from the staff. We were upgraded because the room we booked wasn't available for non-smoking. It's located on a central tourist street, and it's also very close to the mall. We really enjoyed staying here.

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Accommodation's Reply

29 Aug 2026

D***y

Business

10.0

/10

Reviewed 6 week(s) ago

The location is great, very close to downtown, the rooms are very spacious and luxurious ❤️

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Accommodation's Reply

29 Aug 2026

Jovan E. L.

10.0

/10

Reviewed 6 week(s) ago

Really nice hotel and very clean.

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Accommodation's Reply

29 Aug 2026

Dear Jovan, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team

Fenny C. M.

Business

9.3

/10

Reviewed 7 week(s) ago

The front desk staff at the restaurant were very friendly and efficient, but the floor staff were less responsive.

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Accommodation's Reply

29 Aug 2026

Dear Fenny, Thank you for your positive rating and for sharing your feedback. We are pleased to know that you found our Front Desk and restaurant team friendly and efficient. We also appreciate your comment regarding the responsiveness of our floor team, and we will use this as an opportunity to further improve our service. We look forward to welcoming you back for an even better experience. Warm regards, DoubleTree by Hilton Surabaya Team

Domu M. F.

Leisure

8.4

/10

Reviewed 7 week(s) ago

The staff is friendly, the hotel and rooms are clean but the surrounding location is less pleasant.

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Accommodation's Reply

29 Aug 2026

Dear Domu, Thank you for sharing your feedback. We are delighted to know that you appreciated our friendly team and found the hotel and your room clean and comfortable. We also appreciate your comments regarding the surrounding area. Your feedback is valuable to us as we continuously work to enhance the overall guest experience. We look forward to welcoming you back to DoubleTree by Hilton Surabaya. Warm regards, DoubleTree by Hilton Surabaya Team

Wibowo A. S.

Business

10.0

/10

Reviewed 8 week(s) ago

Very impressive and enjoyable.

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Accommodation's Reply

29 Aug 2026

Dear Wibowo, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team

Maydina A.

Staycation

10.0

/10

Reviewed 8 week(s) ago

Thank you Double Three for a truly memorable stay. Coincidentally, on July 5th, during breakfast for my son's 4th birthday, the staff helped arrange a small surprise. My son was happy, and so were his parents. The evening was also enjoyable, enjoying the culinary delights on Jl. Tunjungan. God willing, I will definitely stay here again next time.

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1 people find it helpful

Accommodation's Reply

29 Aug 2026

Dear Maydina, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team

Verified Traveler

9.4

/10

Reviewed 9 week(s) ago

Good place and nice room for relaxing our minds. Good experience to stay in this hotel due to generous staff. The location is in the middle of the shopping center.

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Accommodation's Reply

29 Aug 2026

N***A

8.5

/10

Reviewed 9 week(s) ago

Thoughtful staff. Wonderful surprise and treats for my little one. Thank you Ms. Lidia and Mr. Ravi.

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Accommodation's Reply

29 Aug 2026

Verified Traveler

Leisure

9.7

/10

Reviewed 9 week(s) ago

Very good affordable hotel, strategic location, close to city attractions. The mattress is one of the best, comparable to a 5-star hotel in Surabaya.

1 people find it helpful

Accommodation's Reply

29 Aug 2026

Septiano I. A.

Business

10.0

/10

Reviewed 10 week(s) ago

I've checked in here many times and never been disappointed, bro. Good service.

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1 people find it helpful

Accommodation's Reply

29 Aug 2026

Dear Septiano, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team

A***i

8.5

/10

Reviewed 10 week(s) ago

Room is quite big and nice hospitality.

1 people find it helpful

Accommodation's Reply

29 Aug 2026

Dear Valued Guest, Thank you for your good rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team

priscila O.

9.1

/10

Reviewed 12 week(s) ago

The best hotel in Tunjungan, thank you for your service.

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Accommodation's Reply

29 Aug 2026

Dear Priscila, Thank you for your outstanding rating across all aspects of your stay. We are truly delighted to know that your experience met your expectations. Your recognition is a wonderful motivation for our entire team, and we look forward to welcoming you back. Warm regards, DoubleTree by Hilton Surabaya Team

P***y

Staycation

9.1

/10

Reviewed 13 week(s) ago

I tried staying on the 20th floor in a suite room. The room was nice and clean. The only thing that made it uncomfortable was that, for the relatively high price, the air conditioning in my room was problematic. It wasn't cold, and it didn't feel cool until dusk until I entered the room. I called the staff twice without any resolution. I still felt stuffy and hot in the room, even though it was a suite. Thanks.

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1 people find it helpful

Accommodation's Reply

29 Aug 2026

Dear Valued Guest, Thank you for your great rating and for sharing your experience. We are pleased that you found your suite clean and comfortable. However, we sincerely apologize for the air-conditioning issue and, more importantly, that our response did not resolve the matter despite your repeated requests. Your feedback has been shared with our Engineering and relevant teams for improvement. We truly appreciate your patience and hope to welcome you back for a more comfortable and seamless stay. Warm regards, DoubleTree by Hilton Surabaya Team

DoubleTree by Hilton Surabaya

Overall Ratings & Reviews DoubleTree by Hilton Surabaya

9.2

9.1

9.1

9.2

9.1

Traveler Reviews DoubleTree by Hilton Surabaya