We had to switch rooms because the sheets were dirty and stained, the guy that worked the front desk was really understanding and helpful and made sure the room we moved to was clean. I appreciate that worker and he would be the reason I would return and the stars aren’t any lower. When I was checking out the new worker asked about my stay and I told her about the room change and why and she immediately said “since you didn’t book directly with us but through a third party (Expedia) there isn’t anything I can do for you.