Overall Ratings & Reviews SureStay Hotel by Best Western Lenoir City

Filthy stained sheets. Were not changed. Took pictures to front desk. Ogferrd to move us. But

Dirty towels, Bedspread has bed bug blood at end of bed.

Stay was ok. Beds were comfy. Room was clean. Front desk was a little unfriendly.

Quick check in. Quiet

place was awful. firstly started out by getting my room cancelled last minute for no reason and when calling them to figure out why they highly rude and wouldn’t let me speak and kept yelling at me and it wasn’t until i called the bigger hotel owners that attitudes were changed and things were straightened out. first day there was a roach in a light socket (we have pictures) showed the manager and he argued with us that it’s normal and they’re just coming in from the weather (it was just raining y’all are just dirty) and when asking the front desk people what they were going to do about it they just handed a can of bug spray the next morning a random man that claimed to be “room service” (highly unlikely) just walked into our room at 7:30 in the morning, same man stood outside in the corner for about an hour.

I was unable to stay there. The hotel called me half an hour or so after my reservation was paid to tell me that they gave it to someone that was there in the lobby. They were apologetic but I haven't seen a refund yet.

Very clean. Showers were hot and beds comfy. Amazing Indian restaurant in walking distance

Owner was walking around

It was a nice stay thank you

Hotel

The parking lot had trash, my bedding had burn holes in them.

Ok

Reserved a non-smoking suite months ago. When checked in, we got a smoking suite. Another person in our party made reservations a week ago and was given a non smoking suite. Every night there was no hot water. Had to take a cold bath.

Consistent as I have stayed here many times. Most times there were things not available because of leaks, filters not being changed for heat, ac, etc. , but price is good.

There was mold everywhere in our bathroom. Cobwebs and spiders. I have picture. We only stayed one night versus the 4-5 we signed up for. We asked the owner/manager to give us another room. He said “sorry you booked through Expedia my hands are tied”. I explained we were checking out after only one night, he again repeated we should have booked through his Hotel and not Expedia. I asked if he had the number for Expedia and he said no he didn’t. I tried calling Expedia, and the only person I could reach kept trying to sell me something. This is our first and last experience with this horrible hotel and Expedia. I have instructed American Express to dispute this charge and will be sending Amex photos of this horrible Hotel! I don’t know what type of Vetting you all perform, however I will tell you in my 40 years of travel this was one if not the worst place we have ever stayed. Based upon the phone assistance I was given the day after check out I truly don’t expect to hear from anyone at Expedia!

The staff were very kind and helpful.

The hotel was not very full that evening not was it very full at 0500 that morning when I left so why would I be on the second floor? Because there was a concert in Knoxville that night and they were hoping to get more business. They did not. I signed a statement showing I had checked in but there was no amount on what I would be charged. When questioned, I was told they do not see the charges/agreements made between Expedia and I. You can bet they knew how much the rate was because she said I was lucky I got the room for around a 100$ because tonight they were going for over $200. The fire alarm in the room was hanging down from the wall. Stink bugs were in the room. I caught 3 in a cup and let them go, mirror was very slanted, commode was stopped up, pool had a green tint to it, and my comforter had several stains on it. Will not be staying here again unless I am desperate.

Check in is good. 2 pm.

Good location and this is a very nice economy hotel.

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