Dear Mr. Eko P.H., Sincerely yours, Pollos & Gallery Rembang Hotel... Thank you for taking the time to share your experience staying at Pollos & Gallery Rembang Hotel. We are delighted to hear that you were comfortable at our hotel. Your compliments motivate our entire team to continuously improve the quality of our service and provide memorable guest experiences. We look forward to welcoming you back on your next visit to Pollos & Gallery Rembang Hotel. Sincerely, Solihin, Front Office and Sales Manager, Pollos & Gallery Rembang Hotel

Dear Mr Handy C Warmest Greeting from Pollos Hotel & Gallery Rembang….. Thank you for choosing Pollos Hotel & Gallery as your preferred place to stay whenever you visit Rembang. It truly means a lot to us to have your continued trust and loyalty. Your positive feedback is motivation for our team to keep improving and ensure that every visit feels just as comfortable and enjoyable as the last. We look forward to welcoming you back to Pollos Hotel & Gallery Rembang on your next visit. Until then, thank you for being a valued part of our hotel’s journey. Warm regards, Solihin Front Office & Sales Manager Pollos Hotel & Gallery Rembang

To Ms. Syamsiah Fajriati Dear Ms. Syamsiah Fajriati, From Pollos Hotel & Gallery Rembang… Thank you for taking the time to share your experience staying at Pollos Hotel & Gallery Rembang. Your compliments will motivate our entire team to strive for the best service and provide memorable stays for all our guests. We hope to welcome you back to Pollos Hotel & Gallery Rembang in the future. Sincerely, Solihin, Front Office and Sales Manager, Pollos Hotel & Gallery Rembang

Dear Mr./Ms. A*S., Sincerely, Pollos & Gallery Hotel…. Thank you for your positive review of Pollos & Gallery Rembang Hotel. We are delighted to hear that you were satisfied with the friendly service of our team and the cleanliness of the rooms we maintain. Guest comfort and satisfaction are always our top priority, and your compliments motivate our entire team to continue providing memorable guest experiences. We look forward to welcoming you back to Pollos & Gallery Rembang Hotel and providing you with an even better experience on your next stay. Sincerely, Solihin, Front Office and Sales Manager, Pollos & Gallery Rembang Hotel

Dear Vanny G., This is a warm greeting from Polos Hotel & Gallery Lembang. We sincerely thank you for sharing your experience staying at Polos Hotel & Gallery Lembang. We are very pleased to hear that you were satisfied with the sea view from your room and the menu. It was an honor to provide you with a comfortable and enjoyable stay. Thank you once again for choosing our hotel during your trip to Lembang, and we look forward to seeing you again on your next visit. Thank you. Sincerely, Solihin, Front Desk and General Manager of Sales.

Dear Mr./Ms. A*S., This is a message from Pollos & Gallery Rembang Hotel. We greatly appreciate your positive review. We are delighted to know that the friendliness of our staff and the food we served created a memorable experience for you during your stay at Pollos & Gallery Rembang Hotel. We will continue to strive to provide the best service and most comfortable accommodations for all our guests. We look forward to welcoming you back to Pollos & Gallery Rembang Hotel again. Sincerely, Solihin, Front Office and Sales Manager

Dear Eva Yu., From Pollos & Gallery Rembang Hotel... Thank you so much for your wonderful review. We are delighted to hear that you were impressed with the friendliness of our staff, the cleanliness of the hotel, and the excellent location of Pollos & Gallery Hotel. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back to Pollos & Gallery Hotel again! 🙏✨ Sincerely, Solihin, Front Office and Sales Manager

Dear Ms./Mrs. Nasihatul Uliya, Rembang Poros Hotel & Gallery would like to inform you that we appreciate you sharing your experience staying with us. We are delighted to hear that you and your family had a wonderful time at our hotel. We appreciate your feedback regarding the lack of a refrigerator in the room. We will strive to improve our facilities to provide a more convenient experience for our guests in the future. We apologize that we were unable to provide a birthday cake for your child. We understand that birthdays are special occasions. We will take your feedback seriously and work towards providing better service in the future. If you have the opportunity to stay with Rembang Poros Hotel & Gallery again, please let us know. Thank you for choosing Rembang Poros Hotel & Gallery as your accommodation in Rembang. We hope to see you and your family again and help you create more wonderful memories. Thank you, Front Office Manager, Solikin.

Dear Valued Guest, Pollos Hotel & Gallery Rembang extends its deepest respects... Thank you for your review and appreciation of Pollos Hotel & Gallery. We are delighted to hear that you were satisfied with the comfort, cleanliness of the hotel, and the prompt service from our team during your stay. Your satisfaction is our top priority, and such positive reviews encourage our entire team to continue striving for the best possible service. We look forward to welcoming you back to Pollos Hotel & Gallery Rembang on your next visit. 🙏 Sincerely, Solihin, Front Office Manager

Dear Valued Guest, This is a message from Pollos Hotel & Gallery Rembang. Thank you for your review and appreciation of Pollos Hotel & Gallery. We are delighted to hear that you enjoyed the comfort, cleanliness of the hotel, and the prompt service from our team throughout your stay. Your satisfaction is our top priority, and such positive reviews encourage our entire team to continue striving for the best possible service. We hope to welcome you back to Pollos Hotel & Gallery Rembang in the future. 🙏 Sincerely, Solihin, Front Office Manager

Dear Mr. Saddam, Sincerely, Pollos Hotel & Gallery Rembang… Thank you for taking the time to write a positive review about your stay at Pollos Hotel & Gallery Rembang. We are delighted to know that you were comfortable and received excellent service from our team. Your compliments motivate our entire team to strive for the best service and create memorable experiences for all our guests. We look forward to welcoming you back on your next stay. Thank you for your trust in Pollos Hotel & Gallery Rembang. Sincerely, Solihin, Front Office Manager

Dear Valued Guest, Pollos & Gallery Rembang Hotel extends its deepest respects... Thank you for taking the time to write such a positive review about your stay at Pollos & Gallery Rembang. We are delighted to hear that you enjoyed your stay. It is an honor for us that Pollos & Gallery provided a comfortable and relaxing environment for your family vacation. Such positive reviews motivate our entire team to continue striving for the best possible service. We look forward to welcoming you back on your next visit to Pollos & Gallery Rembang. Sincerely, Solihin, Front Office Manager

Dear Mr. Tekhu Heri Purwanto, Pollos Hotel & Gallery Rembang extends its warmest regards... Thank you for your positive review and rating of Pollos Hotel & Gallery Rembang. We are delighted to hear that your first stay with us was comfortable and memorable. Guest satisfaction is our top priority, and your compliments motivate our entire team to continue providing the best service. We look forward to welcoming you again on your next stay and providing you with an even more memorable experience. Sincerely, Solihin, Front Office Manager

Dear Valued Guest, This is Polos Lumbon Hotel & Gallery. Thank you very much for your valuable feedback. We are pleased to hear that you enjoyed your stay in your room. However, we apologize for the inconvenience caused by the room key issue. Specifically, we regret that we were unable to respond as quickly and appropriately as you initially reported the problem. We take your valuable feedback seriously as we evaluate and improve our hotel operations to prevent such incidents from happening again. If you agree, we will conduct further investigations into this matter as part of our internal review. If you have any questions regarding this, please contact us at 08*******515. We apologize again and will do our best to provide you with better service on your next stay. Thank you, Front Office Manager, Solihin.

Dear Valued Guest, Warm greetings from Pollos Hotel & Gallery Rembang. Thank you so much for your positive review. We are delighted to hear that your overall stay at Pollos Hotel & Gallery was very good. We appreciate your feedback regarding the in-room TV amenities, especially the need for children's entertainment such as Android TV and Netflix access. This is something we prioritize and are committed to improving to continuously enhance guest comfort. For your information, we have upgraded our TVs to Smart TVs, initially available in Deluxe rooms and above. Moving forward, we will proceed to upgrade Standard rooms to Superior rooms immediately, allowing all guests to enjoy even more comprehensive entertainment facilities. Thank you for your interest and feedback. We look forward to welcoming you again on your next visit with even better facilities and services. Sincerely, Solihin, Front Office Manager