Overall Ratings & Reviews The Winter Garden Suites

After checking in, we quickly discovered that the hotel did not have any heat whatsoever. We decided not to stay and left. The hotel refused to refund the money that we had paid and was very unhelpful and unsympathetic to the situation. We protested with Hotels.com and they stood by the hotel and expected us to stay in a room that was freezing. This was in February and the outside temperature was 15°F. So you can only imagine how cold it was in the rooms and how bad it could be when nighttime approached. I would never stay there again and I do not recommend it. Highly NOT recommended.’

Loved it and well we as a family will definitely be returning lovely lady who runs it cant do enough

It was very clean and the hostess went out of her way to make you feel welcome. The room had everything i needed and very close to where i was working. I will definitely be coming back here .

Lovely welcome from a girl on reception. Requested a low floor level room, got a ground floor which was brilliant. Only down fall is that one of the cups hadnt been washed properly and still had a ring mark round it where the last visitors had a brew in it. Easy to enter and exit hotel with a key card. In lounge they have stuff to make brews, toast, cereals, etc with no extra cost. Would we stay again? Definatley.

Love this hotel /B&B this was a return trip to this place . It’s central to everything a few minutes to the town and town center …we could see the tower from our bedroom window. If you expect 5star then this isn’t for you but if you need a nice clean comfortable place to stay then book them now …the only gripe I have is the bed wasn’t big enough and was a bit lumpy but apart from that 10/10

The staff were very helpful and friendly. Breakfast was toast fruit cereal chocolate croissant hot drinks. Which was offered to us although it says no breakfast included. Room was small but had everything we needed. Comfy bed. En suite shower room.

This was part of extended stay for visiting my husband in Blackpool Victoria hospital. I received excellent help and service from the Winter Gardens suites team. My stay was very comfortable and I felt safe on my own. We will book again when my husband has recovered to have a holiday there together. I can not thank the team enough xxx

Our stay at the Winter Garden Suites was for when my husband was in Blackpool Victoria Hospital for an operation. My stay was extended for visiting the hospital as my husband was in ICU longer. I received excellent service and help from the team at this hotel. My stay was very comfy and the room was very clean. We will be booking again when my husband can enjoy a holiday there. I can not thank the team enough xxx

I had a one night stay at the hotel. It is very close to the winter gardens and the shops. The bed was comfortable and clean. The bathroom/shower was good. Average decor in bedroom.

Exactly what was nedded comfy bed and tidy enough for value

Unbelievable value for money.Clean and spacious room and perfect location.Cannot fault it.

The room was comfy and clean just need abit of a make over in the showers but bathroom clean , i had to put kettle on the floor to boil it as the plug wasn't long enough to boil it on counter , but owners are lovely and i would stay there again

100 % happy with our stay

It done what you expect

Very friendly clean comfortable all round would stay there again

the property was near the venue, The older staff were very helpful but the younger staff member was rude.

For the price paid this was an excellent stay. Can’t expect full luxury at this price. Everything was as expected - rooms warm and bed comfy. Tea and coffee in room, limited help yourself breakfast as highlighted.

What a lovely hotel and really nice surprise! booked a one night stay on the last minute and wasnt execting the best due to paying such a bargain pricexx we were amazed from the moment we walked into the hotel mark and lovely receptionist were so welcoming and even though we were two hours early for checkin they we so nice and made us a free coffee and quickly got out room ready xx Complimentary snacks and drinks throughout our stay including fruitx we was amazed. Room had everything we needed for a comfortable mini break thank you so much.

The property is within walking distance to town and shops. The room was nice and clean. Fresh towels. The staff was friendly and welcoming. The only thing that I was disappointed with was breakfast. I expected to have cooked breakfast. Instead, it was self service at the reception area. Cereals, orange juice, porridge and individual wrapped croissants. They run out of bread and couldn’t have a toast.

Very good despite reading the negative reviews. Hotel was clean and tidy and welcoming, and well placed, close to all amenities