Overall Ratings & Reviews The Gyle - London St Pancras

Very cool little hotel in an older building. It has a steampunk vibe to it which was really fun. The staff was great, the room was comfortable, and the location is very convenient. We stayed one night after coming into King’s Cross from Cambridge.

Check in was 1 hour late but drinks was provided.

Clean, comfortable room. Front desk staff was excellent, free glass of Prosecco upon arrival was a nice touch. Short walk to St Pancras/King Cross train station. Excellent Italian restaurant also nearby Spagnoletti.

Really central, very close to Kings Cross station, nice room, shower good, only issue was too floor bedroom but no lift. Very happy with Hotel otherwise

Very unique, clean, like vebour room with a balcony. We'll be back.

Tired rooms need a bit of tlc. Took several requests with reception to have the air conditioning sorted. Breakfast was a bit sparse and lacked variety. Luggage isnt secure when left.

I love staying at The Gyle, this was my second time here. I came back because the staff were so amazing. The hotel is small and quirky and different. The only two things that were disappointing this time were that their big coffee/espresso machine was broken so they didn't have decent coffee for breakfast. Second was that our room was in the lower level, below the reception/dining area, so our room was noisy with footsteps and rolling suitcases etc. through our ceiling at various times through the day and night.

1. We were shown to a room in the basement - despite the fact there was no mention of this on the webiste while booking. When we said we will walk out and find another hotel, we were given the option to be in an apartment few doors down that the hotel also owns. While the apartment was more spacious and convenient, it directly faced a construction site right across. 2. Three times in five days that we stayed there, we had to pass by homeless people standing in front of the door and blocking entry. One of them defecated in front of the bulding entrance. 3. Area feels unsafe after dark. 4. In five days, the apartment was never cleaned, though someone came in every day to remove garbage. We figured why when we noticed cockroach traps outside the apartment door. 5. Unhelpful, unfriendly staff - didn't want to let us check in early (we flew from North America and got to hotel around 9 am) - the apartment had been emptry but we were made to wait until 2 pm. When asked about late checkout, we were told it will be charged on an hourly rate. 6. The bed had a thick plastic mattress cover and a thin sheet on top making it very difficult to sleep.

Well appointed comfortable hotel with excellent staff. Nice breakfast/bar area, excellent showers. No elevators.

Lovely clean nice hotel. Friendly staff. Let me leave my bags whilst i went on work meeting. Room was good size. Shower nice. Very close to kings cross which was super convenient

Reasonable property well located for Kings Cross and Euston Stations. Rooms clean and good decor but not in the quietest area. Fine for an overnight stay.

A quirky but comfortable hotel, very convenient for Kings Cross/St Pancras. Interesting decor, unlike anything we'd experienced before. Comfortable beds so we slept well.

I thoroughly enjoyed my stay and any issues were dealt with promptly I have asked whether there are king rooms as it is definitely an option i would wish to explore when travelling again to London as the hotel is so handy for KingsX and it has pleasant vibes.

Good location for Eurostar . Comfy , spacious rooms with all the amenities

Excellent stay

Hidden gem in London. Wouldn’t stay anywhere else. So convenient for St Pancras. Staff so helpful & friendly. Spacious quiet rooms with lovely touches. Comfy beds and hot powerful shower. Thank you for you looking after us again.

Upon arrival, we waited for the person in front of us to be dealt with. When the lady left the man behind the counter just stared at us - no hello, no how can I help you, no smile, no thanks for waiting - it was so odd. I said can we check in please, he then checked us in almost silently and sent us down to our room. There was no offer to help with our bags down the stairs... in a four star hotel with no lift. When you check someone into a room, you pretty much have one job - to get them a key to their room no?? 2 mins after checking in and heaving our cases down the stairs, the room key didn't work, we walked back up reception and the same reception guy silently reactivate the key. The room was lovely with great decor but you could hear everything going on around the hotel (e.g. people walking up and down the stairs). Our bathroom was gorgeous and dramatic with an arched ceiling, however there was no separate shower and the bath drained exceptionally slowly meaning when my sister took a shower after me she was standing in 4 inches of my shower water! Lastly, after breakfast we went to our room to finish packing - on our way out some 25 mins later our dirty breakfast dishes were still on the table we used. All in all, style over substance - I feel they are relying on their location (super for Eurostar) and stylish photos (it does look attractive) and not interested in repeated custom.

No lift and narrow stairs. I wouldn’t recommend if you have large luggage.

The only thing to note is that the staff were not really that friendly. They didn’t ’read the room’ and try to help. They spent most of their time on their phones and gossiping. I spent a lot of time in the communal area and heard a lot of conversations where they essentially complained about working there. Not great.

What a lovely place to stay! Very different, special boutique hotel with a quirky very friendly vibe. The people who work there were extremely nice, warm, friendly and helpful. I would definitely recommend and will absolutely be staying there again!