Great customer service...Allita is amazing. The beds were comfortable and rooms are spacious.

Dirty bathroom broken tub ice cold water that smelled poorly not worth the money paid. Very dissatisfied with the conditions of the property. The only thing ok was the gym but most of the treadmill and elliptical were broken.

Rooms are outdated and does not feel clean. Shower has only lukewarm water. Drainage issues

The room floor was not clean, the shower did not have hot water and the water was white and felt dirty. Air-conditioning not serviced. At the restaurant service was horrible and very dirty, no one cares

Nice large rooms with decent wifi and breakfast. The rooms are a little run down with poor quality towels, no bath mat or laundry list. A little far from centre of town however you can easily get there with bajaj. Good shower pressure but poor hot water. They kept and looked after our bags whilst we went on our volcano tour.

The bad: Check-in was confusing, the restaurant service was super slow, the hallway floors were filthy, the rooms usually didn't have hot water, the cleaning staff forgot to provide towels. The good: The staff were friendly and spoke decent English, the beds were comfortable, the swimming pool was large and the gym staff were helpful. Bottom Line: In Europe this would be a 2 star hotel that wouldn't be able to compete. It is, however, probably the best hotel in Mekele and lots of foreign tourists stay there.

Very nice hotel everything you need staff great too

a good all round hotel, reasonably priced, food of a good standard. Internet could be more reliable …. but then you need to remember where you are

This hotel is Clean and quiet and the breakfast is very good.

Bathroom smelled of sewage and was insect infested, room was full of stains. Window was broken also. Not worth the price and certainly not 4 stars

In the centre of town. Had a good gym and pool. View from the room was good.

The best hotel in Mek'ele and one of the best in Ethiopia!!!!

Problems started at check in. We were only issued 1 key card per room. We had 3 people in a suite and 2 in a double room. This caused problems as we weren't on the same schedules. There was a problem with the hot water in the suite with the desk promising to send someone to the room to investigate which never happened. Towels were not replaced in a timely fashion, our last two days there was no shampoo in the in the shower. Bottom line we've stayed here previously and still really like the day to day staff but the management or lack of has ensured we will never do so again.

Bed was comfortable. Staff was friendly and nice. WiFi was pretty terrible because they don’t have a password on it and local residents just come to use it in the lobby.

Our bad experience started with the free shuttle: it was not waiting for us at the airport. We had to call the hotel and wait 30 min in the heat. The room is huge, but the bed is small. The shower was cold and the wi-fi was not connecting in our room (we had to sit in near the elevator to have some signal). The breakfast is for locals, except for the omelet.

Not good stay - dull hotel but I guess nota lot of choice in the area

I booked this hotel with my colleague for one night while we were visiting Mekelle for work. During booking we through we booked a twin but accidentally booked a queen. We figured this was ok because we were booked for one night, are two adults and didn't see anything in the Terms and Conditions advising against this. Upon arrival the hotel applied pressure on us to upgrade and pay more for a twin because "International Law" dictated that two women cannot share a room unless it's a twin. In the end we were able to keep our queen after pointing out the missing "laws" in the Terms in Conditions and the hotel facilities were top notch. It's just a shame that check-in affected our experience.

Considering other hotels I've been to in Ethiopia, Planet Hotel is one of the best in the country. I recommend it for travelers in Mekele.

Poor checkin poor food internet not working in the room but the price was not adjusted for the poor service received would not stay at this hotel again

Booked a suite and was only given a standard room and not offered a refund while others in our group were given upgraded suite rooms. Otherwise the room was fine, initially quite dirty but they hadn’t cleaned so once cleaned it was fine. Food in the restaurant is good but don’t bother with the injera - get Spaghetti with Arrabhiyata and the Rice with Beef