Overall Ratings & Reviews Chester Hotel and Suites Nairobi, City Centre CBD

Great location

I think the place need some renovation and upgrade. There’s always some issues with elevators.

Great location in the CBD, I walked to the city market, KICC, and lots of restaurants. The staff at breakfast were friendly and actually called me one morning when they didn’t see me so as to check on me. Security guards were helpful and I felt safe as a solo traveller. About 30 minutes to Kenyatta airport and many attractions

The pool was lovely. The room was lovely. Simple and everything worked - microwave, fridge, etc. Easy check in and helpful and friendly staff. Be careful walking the ‘hood. Stay alert and it is all good.

The views from my room showed how beautiful the area is with nearby parks and soaring hawks, egrets and swallows nearby. The nearby streets require you pay attention to your surroundings.

It was good

Good value even though it is old. Convenient location.

Enough space

Old design however good value for money, central and staff most helpful and attentive!

This is my home away from home! Stayed here for years and for the first time my room was not clean, just neat!!

I truly love staying at Chester House -it is my home away from home! The place is clean, staff is friendly, & professional & go above and beyond to make sure your stay is as perfect as you want it to be! CH is perfectly situated close to everything -highway, local transport, walking distance to all CBD places one needs -supermarkets, government/business offices, church, gym, clubs, restaurants etc you name it & Chester is close to it!

The website is deceiving. Too dirty. Left after 10 minutes and booked another hotel. Will request for a refund

The staff

The staff were helpful and awesome

Am overall pleased with my stay. the staff were cooperative and welcoming. The location is wow Though problems could occur they should be fixed on time. I was a bit annoyed for not being able to enter my room whenever I wanted because of the problem with the room card was not fixed throughout my stay.

The responsible and responsive mannerism of the staff. Highly professional and courtesied

Generally good conditions and services by Africa standards

The responsive and responsible mannerism of the staff to my requests is well appreciated.

Hotel is Great Locstion is Great .. But Its Service leaves quite a lot To be desired .. And It has the More OVERPRICED Restaurant ....where..ONE BEER Is 3 Times the Price of...US Price Of 1 Beer

No hot water, very dirty hotel and rooms, no wifi and the customer service is very poor.