Overall Ratings & Reviews The Family Kingdom Resort

Spent a week here and loved how quiet amd homely it is... id come back. The best hotel in Freetown at the price point.

My stay was initially great but the night security supervisor was very rude to me at the main entrance gate. He made a lots of assumption and he may need further training in customer care, diversity and respect for all without prejudice. He refused to provide his name. However, I raised my concerns at reception at about midday. !

Misleading advertisement. The images displayed on Expedia do not accurately represent the property's actual appearance. It is in urgent need of renovation.Extremely outdated rooms

Good. Love it. Convenient

I always try to not let emotions get on the way when i write these reviews. Quitely, I'm only giving this hotel a 1 star because Wikipedia doesn't allow for a worst rating. The things i have experienced and lived in this hotel are down to laziness and pure mediocrity and it's totally unacceptable for a hotel charging over 80 dollars(for the room i booked). Needless to say i don't recommend them to anyone. Here is the list: 1.Checkin was super slow beause the reception was closed and the receptionist sleeping when i arrived 2.The water in the room was so red, smelly and unclean that I had to go buy water from outside to brush my teeth 3.The phone in my room was not working and so it was impossible to reach reception to report issues or reach the restaurant to order food 4. Internet either doesn't work or is too slow to be useful when it works. I had to miss important zoom meetings with my colleagues because of this 5. They say they have a gym but in reality the gym is not functional and so it's simply a lie to say they have a gym 6. Horrible breakfast: not enough food varieties and the food is not fresh 7.They got me change room at some point. In the middle of my shower, I saw a baby snake near the bathroom tube. Thanks God, i kept my composure and avoided any potential injury than panicking could have led to 8. The proPerty in general is old and smelly and so it was unsurprising that in the few days I stayed, I didn't meet any other guests around.

I really appreciate the above and beyond service of the staff at Family Kingdom. My flight on Kenya Airways was delayed but the hotel staff person waited patiently at SeaCoach Aberdeen Bridge to pick me up. Great and friendly service at a reasonable price.

Good location, stayed here 5 years ago and everything is the same. Updrages needed, construction going on so noisy. Shower not draing properly, low water.pressure. biggest issue is hotel need to upgrade

Well situated on the beach

Everything

Family Kingdom was excellent for me. I had to change my booking because of delayed flight and they accommodated me. They also picked me up at the SeaCoach. Great breakfast. Loved the room on the third floor with a balcony. Room spacious and clean. All my needs plus were met. Pool could have been cleaner but it is rainy season. Nice stay friendly people.

The property is on the beach but does not offer good food varieties and customer care.

The only good thing was the AC. Avoid the villas, poor manteinance or lack of care. The facilities were disgusting. We found coakrages and geckoes in our rooms, holes in the nets filled with paper, unsealed doors and windows that would make insects welcoming. The linen was dirty and and rotten. The breakfast was poor. The positive were 2 people from the staff, Alima from the reception and Kadija the lady that took care of the towels and linen, she was friendly and very nice. The Villa 1 was a nightmare, avoid avoid avoid.

Across the road from beach

Good, basic accommodations in a good location near the beach. I had no complaints, and the staff are helpful.

There were too many maintenance issues and the food served in the restaurant was sub-standard

Facility was very clean, service was friendly and helpful

I’ve stayed here many times over last 15 years. Always consistent with care and service

Have stayed many times. Nice area. Hospitality.

Great beach location. Good security, with reliable electricity and wifi. Easy access to local transportation. Papaya Restaurant offers excellent food at decent prices.

My stay was overall okay.